Customer Service Sales, Banking Operations

Curriculum Vitae

Syed Qutubuddin Hussaini

Contact No.: 00971-0554821438

Email: acxf0v@r.postjobfree.com

•Personal Statement

A Business Administration Graduate (MBA) from the Birmingham College, England. I have skills and knowledge essential for managing key areas of an organization and problem solving skills. I am always keen to learn something new and also can adopt new ideas easily. I work with patience, react positively and am an excellent team player. I can work on my own initiative and can take direction from superiors.

Summary:

Over 5 years of experience in Customer Relationship Management, Complaints, Sales, Forex & Commodities, Banking, Investment Banking, Credit Cards, Loans, Mortgages, Customer Due Diligence and Enhanced Due Diligence.

Having experience of selling equity, ISA accounts, Share Dealing Account, Forex & Commodities trading account and other related products to HNI Clients.

I have strong ability to produce result within a team environment and independently. Developed excellent verbal and written communication, presentation and training skills.

Good Management, Training and Mentorship skills and profound knowledge of Investment Banking, Wealth Management, Equity, Cards and Loan products.

Detail oriented with ability to gain the confidence of clients, peers and the management. Have exposure in both international and domestic markets.

Exp: Orient Financial Brokers, Dubai (Dec 2015 to Till date)

Opening Forex and Commodities trading account and assisting clients through transactions, account funding, transfer of funds and profit/loss.

Buying and selling all major currencies and commodities like Gold, Silver, and Crude etc. Responsible for generating business through active research and developing client relationships & presenting ideas to clients.

Gathering information and analyzing the market new financial offers that are attractive and profitable for clients.

Cold calling customers and explaining the benefits of trading account and providing all risk related information.

Assisting and educating customers by conducting seminars, planned meetings on how to use trading platform by creating demo accounts and answering any queries relating to market data.

Updating clients when and where possible to update the market movement by carrying out detailed data analysis.

Providing technical report to help clients understand the market and identifying issues effecting clients before, after or during the trade.

Including handling incoming calls relating to trade account or queries raised by existing and new customers.

I have been consistence in monthly and yearly performance. Have always maintained healthy relationship with customers and peer group.

Exp: HSBC Direct Banking (March 2013 to July 2015)

Designation: Customer Service and Sales Officer

Responsibilities including handling incoming calls relating to Banking operations and selling lending product, like Credit Card, Loan, Savings, Mortgages and account upgrade.

Followed guide lines and implement compliance procedures to minimize or stop disguise financial transaction with the help of CDD/EDD.

Cross selling products and services as per customer needs and requirements.

I have been consistence in monthly and yearly performance. Have always maintained healthy relationship with customers and peer group.

Also been awarded super star for the performance twice and customer’s satisfaction has been the highest priority and always met performance matrix.

Coached and assisted existing and new colleagues with complex queries and made sure that we follow procedures correctly to avoid any error, which might result in loss to business.

I was responsible for handling complaints raised by customers either relating to product or service received. Making sure all customers are treated fairly as per bank policy and convert them into satisfied customers.

Where necessary taken extra steps to resolve customers complaints to maintain higher standards

Also responsible for calling back dissatisfied customers with alternative options converting them satisfied customers and make sure take feedback on board to improve the service.

Resolving and discussing complex queries relating to bank charges and Interest and transactions on Debit and Credit Card. I have always provided exceptional customer service throughout my employment career, focus on development and enhancement.

Exp: Equiniti Registrars (Formerly Lloyds TSB Registrars) England (2008-2011)

Designation: Registrars and Share Dealing Lead Agent:

Responsible for resolving Share Registration, Investment, Employee Share plans and Web support technical queries raised by individual shareholders, relationship managers and clients.

Relationship Management for a Portfolio of customers.

Responsible for Cross Sell & enhancing relationship with existing customers.

Selling of Investment products like Equiniti Investment account, ISA and Share dealing account.

Creating and maintaining ISA and Share Dealing Accounts.

Processing balance transfer and handling trade accounts (Buying/Selling shares).

Arranging agent’s one-to-one meetings for agent’s improvement and development.

Generate report on weekly, monthly, and yearly basis.

Ad hock task – Monitoring and evaluating calls for quality and training purposes.

Provided coaching and offered help & support to agents, provided feedback, worked hard towards improving their knowledge and offered practical ways of finding solutions to all experienced agents and new trainees.

Handling complex technical queries and customer complaints over the phone and electronically. Liaison with team managers and client relationship managers for resolutions.

I have been point of reference all of the time and motivating colleagues by demonstrating confidence, focus and direction.

Have always provided exceptional contributions to customer service for all customers and strive for continued excellence.

Share registration including Corp Action, Dissenter and Broker service. Assisting clients with phone and online share dealing technical queries, processing documentation and sale proceed.

Ensure sales target and expectation of senior management are met with optimum quality and service.

Any complaints or unhappy customers with online complex technical queries are always referred back to me via agents, team leaders or team managers as they have every confidence in my abilities to reach a resolution.

Addition to this I was also responsible for providing training and coaching to existing & new colleagues for online portfolio service, calls handling and online share dealing process.

Recognized and implemented share view help screens to enable agents resolve share view related online share registration and share dealing queries by first touch.

Responsible for maintaining and updating share view help screens, coordinating and managing multiple priorities and tasks.

Exp: Phones4U, Birmingham, England (2006-2007)

Designation: Customer Sales and Service Advisor:

Selling mobile phones with monthly contract facility to individual and corporate customers.

Answering incoming calls, maintaining service level at all the time and building good customer relation.

Chasing overdue payments, handling queries related to payments (Switch/Cheque), transactions and general queries.

Working closely with complaint resolution department to finalize overdue payments.

Offering different payment options to customers who accounts are in arrears as per company policy.

Also responsible for doing credit checks on customers profile before offering any products.

Exp: Safebury’s Supermarket, Birmingham, England (2005-2007)

Designation: Assistant Store Manager (Part Time):

Handling stock replenishment and making sure that products are displayed accordingly and in the store.

Prepares sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating customer complaints and service suggestions.

Maintains a safe and clean store environment by developing and publishing evacuation routes; determining and documenting locations of potentially dangerous materials and chemicals.

Maintains inventory by checking merchandise to determine inventory levels; anticipating customer demand.

Helps customers by providing information; answering questions; obtaining merchandise requested; completing payment transactions; preparing merchandise for delivery.

Attracts customers by originating display ideas; following display suggestions or schedules; constructing or assembling prefabricated display properties; producing merchandise displays in windows and showcases, and on sales floor.

Trains store staff by reviewing and revising orientation to products and sales training materials; delivering training sessions; reviewing staff job results and learning needs with retail store manager; developing and implementing new product training.

Contributes to team effort by accomplishing related results as needed.

Academic : Pre-MBA & MBA (Masters) Business Administration

(Birmingham, College, Birmingham, UK) – Oct 2005 to Oct 2007

Bachelor of Computer Applications (Kalinga University, India) –

May 2001 to June 2004

Technical : Certified E-commerce professional through IBM and Microsoft training

Partner. Well versed in Windows operating systems, 95/98/ME/XP/Vista,

Ms-Office, Hardware, Outlook Express Accounts.

Strengths : Adaptability, approachable and creativity.

Hobbies : Playing cricket, Playing soccer and Surfing web.

Interests : Listening music and Watching Television.

Languages : English, Hindi/Urdu, Punjabi, Gujarati and Telugu.

Personal Information:

Father’s name : Jalaluddin Hussaini Syed

Date of Birth : 12th April 1980

Gender : Male

Nationality : Indian

Address : Hor Al Anz, Dubai

Visa : Employment Visa

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