Customer Service Administrative Assistant

TONI FAGAN

***** *** ****** ********, ** T*P *V*, 613-***-****, *********@*******.***

OBJECTIVE

I am seeking employment with a company where I can grow professionally and personally. I want to succeed in a stimulating environment that will allow me to better serve your organization, while establishing a career for myself.

RELEVANT SKILLS

Bilingual- Fluent in English and French

Communications - Use a variety of communication styles and strategies to foster open communications, the exchange of information and discussion on an ongoing basis

Customer Service Approach- Emphasize close customer relations and stay in tune with their expectations about service

Multi-tasking- Exceptional capacity to multi-task between jobs while managing priorities with ease

Technical Skills- Proficient in MS Software

Detail-oriented- Keen eye for detail

Team-Player- Work cooperatively with management and colleagues to meet organizational goals

PROFESSIONAL DEVELOPMENT

Double Bachelors in Communications and Sociology/Double baccalauréat en communications et sociologie- Université d’Ottawa- Ottawa, Ontario 2014

Langstaff Secondary School- Richmond Hill, Ontario 2010

PROFESSIONAL EXPERIENCE

Finance Coordinator- Calmont Leasing Ltd. Current

Responsible for getting all units financed

Processed the buyouts and expirations of units

Registered liens using APPRES

Entered new units into the ADP system and set-up their accounting

Invoiced monthly payments and worked with the credit team for outstanding collections

PROFESSIONAL EXPERIENCE (continued)

Partner Services Representative- TD Canada Trust 2015

Processed final reports from First Canada Title

Issued instructions to solicitors, lenders and brokers via fax or portal

First approved Request for Funds

Handled phone calls with lenders and solicitors regarding clients’ bridge loans, lines of credit and mortgages

Pulled title searches and charge documents

Processed pay-outs from TD and other financial institutions

Administrative Assistant- Nissan Canada Finance 2014

Provided administrative support to all 10 executives within the division

In charge of scheduling meetings, booking travel arrangements and submitting monthly expense reports

Assisted Account Services department with updating customers’ bank information, closing pending lease/loan transfer accounts and tracking new insurance accounts

Provided data entry support to Strategic Analyst

Retail Sales Associate- Old Navy 2009-2014

Provided service to customers in terms of assisting with queries,

merchandise etc.

Assisted in the replenishment and maintenance of products

Responsible for opening, closing and balancing the tills

Front Desk Agent- Hampton Inn by Hilton (Edmonton South) 2013

Responsible for the booking and cancellation of reservations

Provided ample customer service in hopes of meeting the expectations of guests

Maintained cleanliness and organization of the welcome area

Hostess- Smoque Shack 2012-2013

Responsible for receiving and documenting future reservations

Offered a warm greeting and designated seat for diners

In charge of taking phone calls and take-out orders

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