Project Manager Customer Service
Resume:
General Information:
A Prince* qualified, results driven Global Project / Relationship / Vendor Manager with nearly 20 years experience in one of the world’s leading institutions, This involved Project Management, Vendor Management, Relationship Management,
Change/Release management, Business Analysis, Due Diligence, Building and Managing BA & Development teams plus Technical Staff, System Selection, Gap Analysis Data Migration/ Integration, Interfaces, Data Mapping, Data Cleansing and Full Implementation (Full Lifecycle), System Testing, UAT and End User Training including Documentation.
Any Blank periods in my CV can be accounted for by the fact I had a house in Portugal where I used to spend periods of time between contracts.
Consultant Assignment Details:
Key Skills:
Excellent Communicator at all levels. Good Stakeholder Management at a Senior Level
Managed Transformation/Integration Projects
Excellent vendor and relationship management
Experience of dealing with 3rd Party Vendors including Indian Outsourcing companies, managing Distributed & cross Functional teams.
Worked as part of Due Diligence program during Acquisitions.
Excellent People Manager & Relationship Builder
Leading Project Teams to deliver projects to Budget & Quality.
Change/Release Management
Excellent Client Facing Skills
Matrix Management.
Full Methodology including SDLC, Prince2, ITIL & CMMI, Agile process knowledge.
Management of Risks, Issues, Project Plans & Change Control.
Experience of Company Mergers, this included Chase Manhattan mergers, Integrating Data with Chemical Bank, Flemings and JPMorgan.
Data Migration/Integration projects plus Implementation projects.
Period 08/14 – 01/15 M & M Direct - Hereford
This was a non-IT role whilst looking for IT work. This role involved order-picking in a Warehouse.
Period 08/13 – 12/13 M & M Direct - Hereford
This was a non-IT role whilst looking for IT work. This role involved order-picking in a Warehouse.
Period: 05/2011 - 12/2011 Hewlett Packard –Stockley park
Technology Infrastructure Transition Project Manager
Overview: BP Account Transition Program. HP have acquired a contract to host BP servers globally this role was accountable for the London Based data Centres hosting 7000 servers. HP already managed the London based European Mega Data centres using an existing Toolset. This project focussed on ensuring an updated toolset and processes was in place for use globally.
Achievements:
Managed Off-Shore Development teams.
Produced Project plans, Presentation Packs & Development of Delivery Schedule.
Global processes standardised.
Period: 05/2010 - 02/2011 JPMorgan Bournemouth
Technology Infrastructure Project Manager:
Overview: The International Demand Deposit Accounting program, exists to migrate current Accounts from the bank’s existing legacy system to the newly selected Temenos T24 platform
Achievements:
Managed off-shore development & support teams for duration.
Organised production of Test Environments for all groups.
Organised and led Command Centre Activities during cut-over weekends.
Managed hardware &Oracle disk upgrades, plus UNIX Upgrades & Websphere/Webmethods activities.
Period: 06/2008 - 05/2009 ABNAMRO Amsterdam
Senior Project Manager:
Overview: The project to migrate a small number of Loans had been completed. These loans were migrated from an in-house developed system (ISK) to Fidelity’s ACBS Commercial Loans system. This role focussed on the migration of dependant facilities Managing Application Data Migration work stream.
Achievements:
Co-ordination of both Off-shore & On-shore development, including 3rd Party Vendor development.
Production of Migration Approach, Project Plans & Run Books for Dr’s & Go-Live.
Period: 03/2007 - 11/2007 Tescom London
Senior Consultant:
Overview: The assignment was in the London Clearing House in Aldgate to work as Service Improvement Manager. The prime focus was to review current processes and make recommendations in order to improve accuracy of estimating and reduce testing time
Achievements:
Reduction in testing effort.
Improvement in Documentation.
Produced and Updated Induction packs to Improve speed of resource take-on.
Company: JPMorgan Chase Employment Details:
Period: 03/2004 - 12/2005
Achievements:
Full Budgetary Management up to 5Million( Variable).
Management of Production Support and Development Teams.
Managed relationship with 3rd Party Vendors
Involved in design and re-platforming of TA system
Managed the merger and re-location of 3 JPM offices into one location including data centre re-location plus desktop upgrade
Mentored Junior Project Managers
Worked as part of Due Diligence program during Acquisitions.
Managed the creation of Web-based TPA capability.
Creation of Off-Shore Governance Model
Standardise Global processes
Managed Indian Outsourcing companies,
Manage all in-country activities inc. Dress Rehearsals etc.
Securities Processing Migration, Operational Function to UK.
SWIFT Migration, from Geneva to UK.
In-country Dynamic substitution Client Reporting software.
In-country Private Bank database set-up and maintenance to service & secure Client-sensitive data.
Acted as In-country programme co-ordinator, for the Dress Rehearsal and live conversion weekends, working with the Programme Manager in UK to achieve migration, but act as the program lead in Geneva in his absence.
Managed the Implementation of a Core banking package in Bahrain, plus migration of existing systems, prior to move of Data centre from Bahrain to Bournemouth.
Creation of a Core banking package, for use globally within Chase, which included Treasury, GL, SWIFT, plus a system called SEAMS which was an internally developed Swift control package, previously each of 11 countries supported had a unique version.
Creation of single set of source code for multiple branches resulting in significant reduction in Product Support and Development Costs & Effort.
Managed the Data-centre migration from Luxembourg to European Hub in Bournemouth.
Working with 3rd Party Vendors on Installation of Regulatory Reporting system In Luxembourg
Managed a project to allow Faxed deals to be automatically entered into system without manual intervention.
Awarded Chase prize for Team work and delivery
Role: WSS Transfer Agency - Technology Manager Luxembourg
Overview: The role was to manage the Transfer Agency & Fund Accounting development and Support teams based in Luxembourg. The role acted as a link between Business & Technology/ Production Change teams especially when development needed to place software in Production.
Department: Worldwide Security Services - Bournemouth
Period: 02/2002 - 03/2004
Role: AST Program - Project manager
Overview: The role was working on the Asset Servicing Transformation Program within Investor Services department, to manage the requirements gathering phase of a TPA Internet based project to provide Customer Service Units and General Enquiry teams within JPM with Corporate Actions and Proxy Voting capability.
Department: Global Private Bank
Period: 01/2001 - 12/2001
Role: Geneva Merger/Integration - Project manager
Overview: Following the merger of Chase Manhattan and J.P. Morgan The role was based in Geneva working as a Project Manager, on a Program to migrate/Integrate the heritage Chase Geneva Private Bank systems onto the selected JPMorgan platform, Olympic & Apollo based on an AS/400 & Client Server located in Geneva. The systems were migrated from both AS/400 & Mainframe
Department: Global Private Bank
Period: 10/2000 - 01/2001
Role: Geneva Integration - User Liaison
Overview: The role was based in Geneva following the Integration project to facilitate any User queries arising from the relocation of the Core systems to Bournemouth
Department: Global Private Bank
Period: 11/1999 - 10/2000
Role: Geneva Integration Programme – Program/Project Manager
Overview: This program was to migrate all Private Bank systems from Geneva to the European Data Centre in Bournemouth. The role focussed on the in-Country (Geneva) Program tasks. This included Money Market, DDA, and GL, Payment systems, Loans, FX, Settlements, reconciliations and SWIFT related products
Department: Shared Systems - Production
Period: 01/1999 - 11/1999
Role: Quality Improvements YR2K - Project Manager
There were a number of initiatives as part of the overall YR2K team to establish Clean Management procedures as part of the controlling mechanism to ensure integrity of software was maintained. This also involved liaising with 3rd party suppliers for verification of date validation routines etc.
Department: Shared Systems - Production
Period: 06/1997 - 12/1998
Role: CIMS - Implementation Project Manager
Bahrain, Malaysia & Singapore.
Overview: During this eighteen-month period the role was a Senior Project manager for three major CIMS implementations. In Bahrain this was a two-stage process whereby, firstly upgraded the ESS system to CIMS and secondly moved the system from Bahrain to Bournemouth. This involved a period of time-spent in country with the project team.
Overview: There followed a medium sized team, around 10+ people, which migrated, the existing Midas system in Malaysia onto the CIMS system, based in Kuala Lumpur. Again the team were based in Malaysia for around 3 months but there was also an amount of development work carried out in Bournemouth prior to the implementation. There was a combination of Singapore, Hong Kong, Malaysian and UK based personnel put together for this project, which became the core team for the Singapore implementation which followed this. This included Money Market, DDA, and GL, Payment systems, Loans, FX, Settlements, reconciliations and SWIFT related products. As part of GL migration, drilldown into Sub-Ledgers to reconcile Balances.
Department: Shared Systems - Production
Period: 01/1995 - 06/1997
Role: Blueprint Security System - Project Manager
As part of an internal CCM - 42 initiative, which came out of Chase New York, it was decided to design and develop an AS/400 Security package which would, not only compliment the existing AS/400 security module but provide the necessary controls to applications and databases, via roles & Privileges.
Department: Shared Systems - Production
Period: 01/1994 - 12/1994
Role: Creation of Core CIMS - Project Manager
Overview: Within Chase, each of the different small branches that were supported within the Mid - Range group had its own software version of the ESS system, this was a derivative of Midas Core Banking solution for small branches. BY creating a single set of Source code for all branches use this significantly reduced Development time & Costs & Support costs, liasing with Production Change Management teams to control versions.
Department: Shared Systems - Production
Period: 03/1990 - 01/1994
Role: Various Projects - Project Manager
Overview: There were a number of projects undertaken of varying size detailed below.
Data-centre migration from Luxembourg to European Hub in Bournemouth.
Working with 3rd Party Vendors on Installation of Regulatory Reporting system In Luxembourg
Project to allow the Automation of Faxed deals to be entered into system without manual intervention.
Personal Details:
Address: Flat 38
Guardian Court
Hereford
Herefordshire
HR1 2LP
Marital Status: Divorced
Nationality: EU Citizen/British Passport Holder
Car Owner/Driver: Yes/Yes (Car Not in UK)
Mobility: Fully flexible to International travel
Special Interests: Golf, Walking, and Gloucester Rugby
Technical Details: Development Activity plus Management
Hardware Used: IBM System 34, 36, 38, AS/400. Client Server, UNIX Wintel & Mainframe
Software RPG II, RPGIII, RPG400, CL, AS/400 Query, SQL, Middleware
Databases Used: Oracle, DB2400
Packages Used: Maapics, RMS, Midas Derivative (CIMS), Abacus, (regulatory reporting), Olympic, GFAS, ACBS, Microsoft Office Suite, Project, Visio etc, Planview, Project Server, HP Quality Center, Test Director. SharePoint, Remedy
Governance: SDLC (JPM Internal Systems Development Lifecycle)
CMMI, ITIL aware.
Studied PMBOK with a view to PMI Accreditation
Training: BIS Structured Systems Analysis & design
Prince 2 Foundation training.
Prince 2 practitioner training
ITIL Awareness
Managing Successful Programmes
LANGUAGES: English - Fluent, Portuguese Beginner, French Beginner
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