G L O R I M A R A G O S T O

**** * **** ****** *** D-31 Panama City, FL 32405

850-***-**** acxey7@r.postjobfree.com

PROFESSIONAL SUMMARY

VERSATILE CUSTOMER-FOCUSED STRAGETIC

Energetic, highly adaptable professional with extensive experience fostering positive customer experiences within demanding business environments. Proven skills in directing office operations and executing receptionist work in line with all corporate policies and objectives. Engaging communicator focused on building positive relationships with management, peers, direct reports, customers and vendor to achieve operational excellence.

AREAS OF EXPERTISE

Administrative Support

Customer Service & Retention

Front-Office Operations

Team Training & Leadership

Performance management

Cash Management

Loss Prevention

Process Improvements

Inventory Control

Project Management

Conflict Resolution

Relationship Building

MS Excel, MS Word

Communications

Budget Expenses

PROFESSIONAL EXPERIENCE

ADMINISTRATIVE ASSISTANT

Eastern Shipbuilding

Panama City, FL 2015-CURRENTLY

Send out Man Power for each craft.

Make books for hulls of each craft.

Assigned Parking to supervisor/superintendents.

Handout Parking Decals to each employee.

Keep up with an excel sheet of all decals giving out.

Set up meetings/lunch for superintendents and project managers.

Translate in meeting or events.

Assigned radios and created an excel sheet of the radios giving out.

Repaired the radios, did inventories for parts.

Books for the log-in and log-out of who enter the facility.

Keep in files and books of QA SIGN-OFF CRAFTS for tanks.

Answering phones, assist supervisor.

SERVER/HOSTESS

El Jalisco Restaurant

Panama City, FL 2016-2016

Prepping for duties, cutting limes/lemons, making salsa, setting cups and plates, rolling silverware.

I would guide customers to a clean loaded table.

Taking orders, drinks, advise, offer daily specials.

Make sure my customer is fully satisfied.

ELECTRICIAN HELPER

Southland Energy Services

Houma, LA 2015-2015

Install lighting, electrical outlets, and circuit breakers.

Thread conduit ends and connect couplings and conduit fittings using wrench

Hook up appliances for power.

Install new lighting and ceiling fans.

Repair motors, transformers, generators, and electronic controllers on machine tools and industrial robots.

Replace faulty circuit breakers, fuses, switches, electrical and electronic components, or wire.

Replace old fuse boxes

PROJECT MANAGER COORDINATOR/RECRUITER

Southland Energy Services

Houma, LA 2013-2015

Accomplishes work requirements by orienting, training, assigning, scheduling, and coaching employees.

Meets work standards by following production, productivity, quality, and customer-service standard; resolving operational problems; identifying work process improvements.

Meets cost standards by monitoring expenses; implementing cost saving-actions.

Drive employees to any appointments, find them hotels rooms, transport them to and from their destinations.

Recruiting skilled craft trades (Electricians, Pipefitters, Welders, General Labors, ect.)

Setting up/coordinating testing for HASC.

Protocols and Procedures for working with drug screen facilities.

Helped out with applications and insurance.

CUSTOMER REPRESENTATIVE

General Dynamic

Panama City, FL 2013-2013

Provide knowledgeable responses to telephone inquiries in a courteous and professional manner.

Assist caller with filling out online application and submitting it electronically to plan provider for processing.

Helping educate consumers on plan provided to help them choose the best insurance plan for them.

Assist consumers with any issues they may be having and help resolve them.

Documenting all necessary information related to the counter.

HUMAN RESOURCE ASSISTANT

Skilled Labor Management

Morgan City, LA 2012-2013

Recruiting and staffing logistics, schedule meetings, send out emails, and submits employee data reports by assembling, preparing, and analyzing data.

Maintain employee confidence and protect operations by keeping human resource information confidential.

Welcome visitors by greeting them, in person or on the telephone; answering or referring inquires.

Recruiting for skilled crafts.

Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.

SECRETARY ADMINISTRATIVE ASSISTANT

Juan Maintenance & Repair

Panama City, FL 2010-2012

Set up appointments for estimations.

Answer telephone calls and answering emails.

Hand out checks and kept up with time and payroll.

Helped fill out applications translated.

SERVER/HOSTESS

BAY POINT KINGFISH

PANAMA CITY BEACH 2011-2012

Fantastic customer service, greeting every personal in the restaurant,

Properly introduce myself, offer specials and take orders.

Answering the telephone and taking orders.

Team work, professional.

CUSTOMER SERVICE/SALES

Boost Mobile

Panama City, FL 2010-2011

Greet, answer telephones.

Guiding customers, interacting with rep.

Trouble shooting phones, or reactivate and disconnect.

Sell accessories and phones.

SERVER/HOSTESS

Charlie Corams

Panama City, FL 2008-2010

Taking numbers of parties

Prep all side work and silverwares

Make sure my customer is properly helped and satisfied.

I’m a very independent young lady, striving for success no matter where I go or work.

I’m bilingual very skilled with computers, and very ethical. I love learning to help others. I’ve worked with customer service and have had up to 50 employees I have to manage and make sure everything is perfect even under pressure.

REFERENCES:

Doel A Negron-Arriaga/850-***-****

Taylor E Fant/847-***-****

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