Professional Summary

Fourteen years of experience in positions such as Regional Manager, Head of Department, Chief of Department and Supervisor, at multinational companies.

Eight years of experience in sales and marketing, leading country sales departments, in Guatemala and Honduras

Seven years of experience as Head of Customer Service Departments and Quality Assurance programs including ISO 9000.

10 years of experience as a head of Customer Service and Call Center Areas.

Key Skills

Experience to develop work teams, focused on Quality Assurance, Quality Control, and Customer Service.

Responsible for the Quality Assurance, Customer complaint and Customer Service reports for the board of directors, C.E.O and Vice Presidents.

Language Skills: Native Spanish, Advanced English

LOWE’S April 2016 up today

Retail Sales Associate, for the sales of hardware products, tools, and machinery for inside and outside garden, and customer service in the area of retail for the Lowe’s store located at Carol Stream Illinois and Naperville.

ZONERSA, Guatemala September 2008 to February 2014

Operations and Sales for delivery, distribution, of hardware products and electrical materials, in charge of customer service and sales, responsible for the departments of customer Service, Sales, Delivery and Warehouse.

BellSouth Guatemala & Company S.C.A. May 2000 to June 2008

In charge of the following positions: Operational & Customer Services Manager; Retail Store Manager; Call Center Manager; Call Center Supervisor. In charge of the customer service and sales teams, inventory of product in the retail stores, prepared reports for the general management team, coordination and provider of training programs for all the staff assigned to customer service and sales.

Crown Cork & Seal of Guatemala, S.A. November 1994 to April 2000

Quality Assurance Manager for the production of steel cans, aerosol, and crown caps, for the Central American and Caribbean Market.

Education

Bachelor Degree in Industrial Engineering 1986-1991

San Carlos University Guatemala

High School Diploma 1981-1985

Colegio Salesiano Don Bosco Guatemala.

Honors and Awards

2002 Winner of the “President’s Club Award” for the implementation of the project “Simplified Invoice” with savings of US $45,000 Dollars annually, for BellSouth Guatemala.

1997 – 1998: Graduated as a distinguished student of the mastery program at Francisco Marroquin University, obtained the grade of "Cum Laude."

1990 – 1992: San Carlos University; winner for two consecutive years of the contest by opposition to occupy the position of “Auxiliary Teacher” of the course “Methods of Engineering.”