Customer Service Management

Romana Rybitska, CPA, CMA

** ******* ****., *******

*********@*****.***

LinkedIn: https://www.linkedin.com/profile/view?id=47672136&trk=nav_responsive_tab_profile_pic

Energetic Financial Management Executive with a unique mix of skill sets in financial operations, strategic planning and effective client management. Extensive hands-on experience and “can-do” attitude in Accounting, Finance, Information Technology, Operations and Management in Service based companies. A strong team player and communicator, who highly values personal and business integrity with ability, leadership and motivation to enhance and fully implement new business processes in order to maximize company objectives.

Profile

Excellent communication, organizational and technical skills

Detail oriented and very accurate with numbers and reporting

Motivated self-starter with excellent team building skills and strong work ethics

Excellent analytical, problem solving and time management skills with ability to prioritize tasks and manage multiple projects

Exceptional negotiation and conflict-resolution skills

Knowledge of finance, budgeting, IFRS, GAAP, cost control principles and variance analysis

Technology savvy with experience in evaluating, selecting and overseeing software implementation and upgrades; strong CRM and sales support/implementation experience

Experience in effectively communicating key data to Senior Management and work across departments (IT, Sales and Marketing)

Experience with handling and co-ordinating financial and compliance audits

Experience in M&A and multicurrency transactions

Accounting Programs and Systems

QuickBooks Pro, Microsoft Dynamics CRM, ShoreTel Director, Morningstar, EVO, Medusa, MS Word, MS Excel, Power Point

Professional Experience

Controller Global Prime Office Network (annual revenue $5 - $7 mil) May 2007 – February 2016 (Currently on MLOA)

Coordinate and manage accounting and financial activities of the organization’s five profit centres (Toronto, Mississauga and Montreal), oversee daily operations of the finance department (managed a team of 5 direct and 4 indirect reports)

Recommend internal and external benchmarks for measuring the financial and operating performance of centres

Prepare annual budgets, amortization schedules, projections, Key Performance Indicators and various special and supplemental management reports

Oversee the preparation of monthly financial reporting package for all centres; review and analyze reports for purposes of cost control and margin management

Analyze and interpret monthly operating results and compare to budget, prepare notes on significant transactions and variances, manage excess/deficit cash and allocate head office expenses

Supervise month-end and year-end closing processes, such as preparation of corporate journal entries and spreadsheets, reconciliation of assets and liabilities accounts between all centres and a parent company

Monitor effectiveness of internal controls, make recommendations for improvements and

implement them

Primary contact for all audits and quarterly reviews; coordinate preparation of schedules, supporting documentation, disclosure notes and all pre-audit reports

Prepare and file government and regulatory financial returns and reports

Manage Lease agreements for all centres – provide written reporting of critical lease action items

Troubleshoot and diffuse difficult situations with tact and diplomacy, asses clients’ needs and address issues in a timely manner

Lead, support, mentor and evaluate accounting staff, provide accounting policies orientation for new

staff

Prepare financial reports and analysis for contract negotiations, special projects and various ad-hoc requirements

Recommend and implement ongoing enhancements and upgrades to the accounting, billing and reporting systems, processes, procedures and policies

Key Accomplishments

Initiated, implemented and managed reporting and process improvement initiatives

oCreated financial models, reengineered schedules and proper policies and procedures

Restructured and streamlined treasury activities: developed a bank reconciliation training manual, set up various electronic payments, created templates for cash projection and incremental revenues reports

Implemented an effective client billing workflow optimization that reduced monthly client billing time from 8 to 3days

Tightened all reporting deadlines by creating a standardized monthly reporting procedure - reduced preparation time by 2 days per month and 5 days at year-end

Re-organized accounting records, implemented controls and developed standard forms and templates to generate supplementary management reports

Reduced tax consulting fees by 20%

Slashed benefits administration costs by 24% by negotiating pricing and fees, while ensuring the continuation and enhancement of services

oCoordinated and integrated HST changes for all centres

oProactively involved in software upgrades and implementation processes (SalesForce, Microsoft Dynamics CRM, QB Pro)

oCompiled a user-friendly accounting manual that reduced queries to management

oCompiled a ShoreTel telephone programming manual and trained support staff - eliminated 90% of expenses paid for programming by a third party

oDeveloped a strategic action plan “Retain vs. Acquire” for the purpose of occupancy growth; implemented and monitored the progress and success on the quarterly basis

Bookkeeper/Audio & Visual Coordinator – Cheppa Toronto Inc. January 2003 - May 2007

Performed all Accounts Payable and Accounts Receivable functions

Prepared monthly financial statements for Toronto centre, investigated and analyzed variances

In collaboration with Toronto Centre Manager re-negotiated costs and contracts with various suppliers

Recorded tax accruals and prepared quarterly sales tax (GST) reports

Assisted in implementations and system upgrades in Toronto and Mississauga centres

Completed monthly billing to over 140 client accounts

Provided customer service support with regards to billing

Provided data/telephones set-up, troubleshooting and audiovisual support for meetings and

events

Administered services to GPO clients by performing a variety of administrative duties

Key Accomplishments

oImproved productivity by changing the existing bank reconciliation procedure and streamlining clients billing processes

oIncreased revenue stream from audio/visual services

Education

2011 - 2013: Strategic Leadership Program at CMA Ontario, CMA

2007 - 2011: Bachelor of Commerce, University of Toronto, School of Continuing Studies

1989 – 1994: Bachelor of Science in Physics and Method of Teaching Physics

State Pedagogical University of Name Ivan Franko, Ukraine, Faculty of Physics and

Mathematics

Fluent in English, Ukrainian and Russian

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