Veronica Smiddle

*** ******** ******

Canonsburg, PA

412-***-****

acxewh@r.postjobfree.com

EXPERIENCE

Team Smiley Marketing Intern, Eat’n Park Hospitality Group May 2015 - PRESENT

Promoting the brand out of the Community Marketing Department at Eat’n Park Hospitality Group. Includes representing the brand at community and charity events, planning event details, day of event setup/event execution, problem solving, and driving sales through the Eat’n Park mobile app.

Waitress/Bar Server, Quaker Steak and Lube

August 2015 - PRESENT

Serving guests according to the brand’s expectations and ensuring the best experience for all guests. Includes up-selling, building regular clientele, and tracking performance through customer survey reviews.

Colonial Ambassador, Robert Morris University

August 2013 - May 2016

Works within the Office of Admissions to represent the University as a student tour guide. Communicates the features and benefits of Robert Morris University to potential new students in an effort to influence their college decision. Assists with event details for large open house events.

Waitress/Supervisor, Los Chiludos Mexican Restaurant & Catering

October 2010 - August 2015

Serving guests as a waitress/bartender; advanced to Supervisor April 2011. Includes managing front of the house staff, scheduling, managing inventory, and coordinating catering business.

EDUCATION

B.S.B.A in Hospitality & Tourism Management and Marketing, Graduated May 2016, Robert Morris University

SKILLS

Events: F amiliar and comfortable with planning event details, coordination with vendors, day of setup for events with 1,000+ attendance, and proficient multitasking & problem solving skills. Communication: P ublic speaking experience with audiences of 500+, comfortable interacting with new people, and developing customer relationships.

Restaurant & Catering: S erving guests, bartending, R.A.M.P Certified, managing staff, organizing/scheduling employees, inventory tracking, customer service, and coordinating catering business. Marketing: E xperience in community marketing, company branding efforts, and social media posting/blogging.

Sales: I nfluencing students on investments in Robert Morris University and experience with direct sales for SmileyCookie.com. RESEARCH

Survey Research:

Through two survey research projects, questions were constructed and then distributed. After data collection, results were generated through SPSS software.

Advertising Campaign: designed an advertising campaign for the Heinz History Center’s “WWII We Can Do It!” exhibit and was chosen for their marketing efforts.

AWARDS & ACTIVITIES

Vice President, Colonial Ambassadors.

Study abroad, Istanbul & Northern Cyprus, 2015.

Fundraising Coordinator, Tom’s One Day with Shoes & Dalton’s Dreams charity events.

Member and Treasurer, Hospitality & Tourism Management Association.

Member, Society for the Advancement of Management.

H.A.T.M. A. Representative, International Hotel Motel Restaurant Show (New York City).

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