Tonia "Goldie" Smith

*Customer Service Representative*

Las Vegas, NV

acxew1@r.postjobfree.com - 702-***-****/702-***-****

I am a very hard-working, outgoing people person. I look forward to learning new things and meeting new people. My ambition is priceless, I strive to be the best in any and everything I do. I was taught if you want it you have to go out and get it."Nothing comes to a sleeper but dreams." My problem solving and great attitude towards life would be great contribution to your company, not to mention I am a problem solver I work great under pressure, I would be a great asset to your company if given a chance Authorized to work in the US for any employer

WORK EXPERIENCE

Customer Service Representative

Kroger Stores - Las Vegas, NV - April 2016 to Present Cashed checks bill pay western union work pos run reports handle large cash amount refunds pre paid cards sale gift cards answer phone over rides check approvals Cashier

Terrible Herbst - Las Vegas, NV - January 2016 to Present Responsibilities

Work POS, clean store, stock shelves, handle customers, money order, Western Union, Customer Service Representative

UPS - Las Vegas, NV - September 2015 to December 2015 Responsibilities

Answer calls help customer track their packages do investigation on miss deliver packages.. Customer Service Representative

CustomerContactChannels - Las Vegas, NV - July 2014 to September 2015 Responsibilities

*Customer service representative

*phone answering, problem solving

*computer literate, working with different computer programs

*responsible for maintenance of patients doc and addressees

*Accomplishments

Its was a great learning experience of listening and fulfilment of helping the members in their time of need Skills Used

Computer, listening

Assistant Manager

Fills Fuel - Las Vegas, NV - April 2013 to July 2015 Responsibilities

SALES, Closing, Oversee the store during all shifts, Receive merchandise, Order new products, Receiving of goods, answer phones

Accomplishments

Learning how to run a business. How important Compassion, empathy understanding and listening pays off. MAKING. THE CUSTOMER. HAPPY AND THEY WILL RETURN

Skills Used

Leadership,

Store Associate/Cashier

Dollar Tree - Las Vegas, NV - April 2013 to May 2014 Key Responsibilities

• Customer service- assist with questions regarding merchandise

• Itemize and total customers merchandise selection at checkout counter

• Pack customers purchases into bags or cartons.

• Provided overrides

• Trained new cashiers

• Build display, up selling, and restock merchandise Head Cashier/ 3rd key manager

99 Cent Only Store - Las Vegas, NV - July 2011 to February 2012 Key Responsibilities

• Ensured all customers were waited on in a timely manner

• Count money in safe

• Supervised over 20 cashiers

• Provided overrides

• Trained new cashiers

• Close out paperwork for all tills

• Scan items

• Build displays

Cashier/PIC- Person in Charge

Winco Foods - Moreno Valley, CA - September 2006 to June 2009 Key Responsibilities

• Supervised cashiers

• Assisted department heads

• Sales

• Closing

• Overseen the store during swing shift.

• Write ups

• Bill payments

• Inventory

• Received merchandise

• Answer phones

• Handle customer complaints

Lost Prevention Representative

UPS - Commerce, CA - December 2005 to August 2006

Key Responsibilities

• Made sure high risk inventory were put on correct truck and secured for delivery

• Answered high volume phone calls

• Data Entry

• Tracked items/packages

Cashier/Front-End Cashier/Scan Coordinator

Big Saver Foods - Hawthorne, CA - October 2004 to November 2005 Hawthorne, CA.

Cashier/Front-End Cashier/Scan Coordinator

Key Responsibilities

• Ran the front end and supervise cashiers.

• Update prices on merchandise and made sure each item rang up correctly.

• Scan items

• Bag customer items

• Handle customer complaints

• Approved customer checks

• Prepared signs

• Utilize price gun

• Sweep reports

EDUCATION

Business

Southwest College - Los Angeles, CA

September 1998 to June 1999

SKILLS

Type 35 Wpm (7 years)

ADDITIONAL INFORMATION

"Once you make a decision, the universe conspires to make it happen." I believe I have the ability to listen, which encourages people to open up and confide in me, even if they do not know me. I am a very outgoing hands on loveable person. I believe I communicate my concerns in my own yet professional way. The day came when the risk it took to remain tightly closed in a bud was more painful than the risk is took to bloom, this is the element of freedom & hard work. " I am a hard-working, beautiful trustworthy person.

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