Sales Customer Service

Ayman Medhat Ahmed Ibrahim Elmasry

Address: El Waleed Building SIDROUH St. RAK City RAS Al-Khaimah

Mobile: +(971-********* / +(971-*********

Email:acxevn@r.postjobfree.com

acxevn@r.postjobfree.com

acxevn@r.postjobfree.com

PASSPORT Number: A11280779

Visa Status : Employment Visa

PERSONAL INFORMATION:

Date of Birth: 9/11/1989

Marital Status: Single.

Nationality: Egyptian.

Military status: Exemption.

Driving License (UAE & Egypt)

PROFILE:

Able to work on own initiative or as a part of team and can deal with

administrative duties competently.

Highly qualified, skilled professional with Over 4 Years experience in the

Distribution field, Customer Service and Retail field. Now Im seeking for

this position to utilize my experience and my knowledge.

EDUCTIONAL INFORMATION:

Faculty of Commerce, Benha University, Egypt.

Bachelors degree of Commerce May 2011.

Major: Accounting.

EXPERIENCE:

June 2015 - Till now: Sales Executive at Etisalat UAE (Dubai - Ras Elkhimah)

My Duties:

Welcome customers by greeting and offering them help for their needs.

Directing customers to the special counter after determining the type of

service.

Advising customers by providing them information about the products.

Helping customer by offering them suggestions and opinions to gain their

confidence.

Reviewing & updating customers required documents by creating file for

each one.

Do marketing for all products whenever possible as cross selling and to new

visitors of the branch.

Accepting payments operations for procurement through cash, checks, visa

and credit card.

Contributing to the collective effort by accomplishing related results as

needed.

Any related function can be assigned by the branch Manager.

Award Excellence in Customer Experience & Optimum Customer

Satisfaction.

2012 - June 2015: Sales Executive at Etisalat Misr(Distrubtion Team) - Cairo-

Egypt.

My Duties:

Sales Executive

I was responsible for Six areas:

(Banha City - Tukh - Kfr Shoukr- Kalyob - Shebeen Elqnater-

ElQanater El Khaireya)

Analyzing zone performance using sales dashboard

Conducting visits per day.

Conducting monthly joint visit with Agent & RD team.

Adding new X Dealers for sales territory.

Adding new coded dealers in sales zone per Quarter.

Adding POSs (point of Sale) availing USB.

Expanding all SKU (Ahlan USB GL) sales bases to 1 premium

location per month at high value districts.

Achieve fair branding share nationwide.

Following up the availability of the up to date BTL material across

dealers channel.

Ensuring the availability of Etisalat products in the market.

Educating all my Dealers on Etisalat products benefits & latest

Etisalat promotions.

Reporting all competitors market activities on weekly basis.

Making presentation for dealers to be able to work in new

activation process from NTRA.

Responsible for dealers & Outsourcing Staff who signed on SIS

project (Mini Retailer).

COURSES:

Communication Skills.

Time Management Skills.

Strategic Planning Skills.

Law of Unconscious Mind.

Neuro-Languistic Programming.

Diploma in Marketing & Human Resource management.

SKILLS

LANGUAGE PROFICIENCY:

Arabic: Mother Tongue.

English: Good. (Spoken, Read & Written)

COMPUTER SKILLS:

Working on Windows 7 and other Windows Edition.

Excellent Command of Ms Word, Excel, PowerPoint, Access, Outlook,

Internet, and other Computer Applications.

Ability to Learn quickly on any required software.

OTHER SKILLS& HOBBIES:

Ability to work effectively in teams.

Love to be superior at my work and do my work with high competence.

Quick learner with ability to grasp new technologies.

Reading.

Playing soccer.

Player in the club of the Egyptian police - and coach of bodybuilders - and

holds a University Championship 2010 and the Republic of universities.

Traveling.

Contact this candidate