FREDA COLEMAN

***** ********* *******, **, ***** United States 313-***-**** acxesl@r.postjobfree.com

EDUCATION

Bachelor of Business Administration in Accounting, May 2014

Saginaw Valley State University, University Center, Michigan

PROFESSIONAL EXPERIENCE

Customer Service Representative March 2016 – Present

Dialog Direct

Troy, MI

Answering telephone call inquiries and promoting an organization's products and services

Responsible for researching and resolving complaints to ensure customer retention and satisfaction

Basic service calls including; billing, address change, simplistic technical support and general plan detail

Use superior customer-oriented telephone etiquette to obtain information

Encourages open communication by listening attentively and actively

Seeks to fully understand information from many points of view

Places primary importance on delivering superior customer service

Articulates ideas clearly and concisely in a variety of settings, adjusting the message to match the audience

Maintain a quality monitoring score of 85% or greater

Verifier September 2015- February 2016

Proctor Financial

Troy, MI

Capture insurance document information utilizing AnyDoc OCR software

Emphasis is on accuracy, attention to detail and knowledge of procedures

Identifying key words on an insurance documents

Proof reading

MS Excel, MS word, MS Outlook

Data Entry October 2014 – August 2015

Aerotek- Budco

Highland Park, MI

Must meet the typing requirements of 40+ Words per Minute, 5000+ 10 Key and 5000+ Key Strokes per Hour

Open incoming mail and identify documents needed to data enter/scan

Compile, sort and verify accuracy of orders entered into system

Support multiple activities within the group

Provide inbound phone support in a back-up capacity

Able to conduct quality checks on data entered and effectively track error.

Quality Inspector December 2014- January 2015

Pic-Group

Shelby Township, MI

Examine manufactured products, primarily automotive parts to ensure they parts meet all standards of presentation and quality

Study product specifications and work instructions

Perform visual, mechanical and functional verification of parts to ensure compliance to set specification and quality standards

Make independent judgments for subjective calls

Collect and record accurate data regarding defects

Tag and isolate defective material

Provide description or justification for defective material

Communicate results to managers, supervisors and production source

Contact this candidate