Evangelos Mavrogiannakis

587-***-****

acxesc@r.postjobfree.com

LinkedIn: https://www.linkedin.com/in/angelos-mavrogiannakis-0b1379b?trk=nav_responsive_tab_profile

Quality Assurance / Testing/ Product maintenance

PROFILE

Versatile IT professional with demonstrated expertise in creating Test Strategies and Test plans for Financial, Retail, Transportation/Warehouse/Shipping Logistics, Insurance. and IT industries

Certified Tester with over 20 years’ experience in all types of tests (Unit, Functional, System, User Acceptance, implementation) in various Client Server and Web based platforms

Test automation background with tools such as HP ALM, Jira, Quickest, Rational, SOATest. RobotFramework

Expert in analyzing business requirements, statement of work, and preparing reports on test results

Expertise in planning, risk management, creating and executing test cases and validating applications. Skilled in problem resolution, defects prevention and software application coaching

Experiences in data analysis and identifying data quality issues

Software development life cycle models expertise (Waterfall, Rapid, Incremental, Iterative development, Agile)

Supervisory and QA Lead experience, contribute to team developments, and supervised off-shore staff

Solid experience in organizing user acceptance test, liaising with customers to provide business solutions

Consulting experience in implementing very large IT projects

Excellent interpersonal, organization, analytical and problem solving skills

Work independently under pressure, handle multiple tasks, and meet deadlines in a fast paced environment

Effective team player, takes initiative and is recognized for communicate effectively with staff and customers

Creative out-of-the-box thinker; adapt easily to new work environment and new technologies

PROFESSIONAL EXPERIENCE

Senior QA Drivewyze Inc. -Edmonton 2015-2016

Testing mobile applications in all platforms (Android, IOS, Windows). Establish QA processes. Assist on Design and development of new applications.

Analyzed business requirements, prepared and executed test cases, record defects

Investigated defects based on Application code and cellular communication issues. Suggested workarounds.

Build Traceability between test cases and utilizing Hippest and Jira.

Participate in preparation of test cases for automation.

Used MS SQL server and created SQL queries for test verification

Establish a library of documented procedures for various test activities.

Collaborate with support to establish a library of diagnostic procedures for customer support.

Participate on the design of new products and test releases.

Organize various code releases.

Utilizing various methods to investigate GPS and communication issues with cellular phones and ELD (Electronic Log devices) for the Transportation Industry.

Guiding and training new employees.

Technology: SQL, JSONL, XML, SQL Server, Json, Python, Windows Embedded, Android, MongoDB

Test and administration tools: Jira, Confluence, Microsoft Office, Google Earth

Senior QA Contract-Alberta Blue Cross, Edmonton 2013- 2015

Testing back end processes focusing on Integration. Design queries in ALM to assist test team on their tasks. Automate various tests using Quicktest. Create manual test cases and automate them.

Analyzed business requirements, prepared and executed test cases, record defects

Investigated defects based on XML standards. Suggested workarounds.

Assisted with test cases coverage utilizing ALM, Quick Test tools.

Automate various application components using Quick Test.

Used MS SQL server and created SQL queries for test verification

Technology: SQL, PL SQL, XML, Oracle

Test and administration tools: HP ALM, QUICKTEST

Senior QA IBM, Toronto 2010 - 2012

Testing FSR Cogno’s (Former Clarity) applications. Participate in the design and testing of the new IBM Disclosure management product. Dealing with business issues related to IFRS (International Financial reporting standards), SEC Edgar, Data warehouse integration, Business analytics and business Intelligence.

Analyzed business requirements, prepared and executed test cases, record defects

Investigated product defects identifying root causes and provided alternative work around

Assisted with design and implementation of SDLC processes and templates

Participated in design, development and testing of new products

Used MS SQL server and created SQL queries for test verification

Organize various code releases

Technology: FSR Cognos, XML, XBRL, Essbase, Excel, Data Warehouse, MS SQL Server/ .NET

Test and administration tools: Tools: TestLink, Fogbugz, Rational Team Concert, Clearquest, Microsoft Office, Excel Macros

Test Manager CGI, Toronto, ON 2009 - 2010

Organize, coordinate & supervise activities of 6 team members to prepare test cases for a new IT Wealth Management project.

Prepared team schedules and distributed work to the testing team

Analyzed requirements and participated in design reviews

Prepared Test Plans, and led daily and weekly team meetings with offshore test teams

Technology: SOA (Service Oriented Architecture), Web based, Java, Web Service, WSDL, SOAP, Tibco, Web Services

Test and administration tools: Quality Center of Hewlett Packard, SOATest (Parasoft). Blueprint, XML editors

Senior QA Analyst Canadian Tire, Toronto, ON 2007 - 2009

Prepare test plans, test cases, and do test execution for multiple Canadian Tire Internal applications.

Prepared Test Strategy/Test plan for a Warehouse Management systems

Led a team of 2 testers to prepare test cases

Negotiated the enhancements and the configurations of WMS with vendor

Analyzed requirements, created Test Plans, tested cases, executed tests for several upgrade infrastructure and retail systems projects. Analyzed and investigated data quality issues

Organized and led business groups in User Acceptance test efforts

Technology: Web based Technology, Java, SQL, FTP (File transfer protocol)

Test and administration tools: Tools: Quality Center of Hewlett Packard. Oracle SQL Client. Creating SQL scripts for test data verification

QA Lead Fujitsu Consulting, Toronto, ON 2005 - 2007

QA Lead for several test efforts on Investment, Wealth management, Stock Exchange applications used by TD Warehouse.

Prepared test plans, test cases, executed tests for Investment, Finance and Stock applications

Organized Proof of Concept to introduce test automation with QTP

Organized and led Business groups in User Acceptance test efforts

Analyzed and Investigated data quality issues

Technology: Web base Technology, Java, C, SQL, FTP (File transfer protocol)

Test and administration tools: Quality Center of Hewlett Packard. QTP. Quality Test Professional by HP

QA Business lead Comspec Communications, Toronto, ON 2002 - 2005

QA Lead, supporting the business users to validate their local content for a worldwide implementation of a content management system of Hewllet Packard facilitating information for HP products sold in retail.

Prepared test strategy plan, User acceptance criteria and executed functional, system integration and user acceptance test scripts

Provided support assistance and led User acceptance over 20 worldwide testers in Germany, Honk Kong, Mexico, India, Australia, China etc.

Trained Users to prepare and execute User Acceptance tests

Analyzed and Investigated data quality issues

Technology: Web base Technology. XML, SQL, FTP

Test and administration tools: Quality Center of Hewlett Packard. QTP

QA Analyst & QA Lead Fujitsu Consulting (Formerly DMR), Toronto, ON 1997-2002

QA specialist and QA Lead organizing test efforts in very large IT projects of banking, finance and retail sectors

Senior QA Analyst for 1.5 years on a major retail application project (National Grocers)

Prepared and executed test cases for the project and assisted with implementation

QA Lead for a Journal entry accounting based application. (Project for Royal Bank)

Prepared Test Strategy, Test plan for this application

Leas User Acceptance effort with 30 business users to prepare and execute thousands UAT test cases in 6 sequential project phases

Technology: Mainframe, Client Server, Oracle, SQL, FTP (File transfer protocol), C, Cobol

Test and administration tools: DMR Internal SDLC methodology, MS Access, SQL clients

Supervisor, PC-based Products Dept. Pitney Bowes Canada Toronto, ON 1987-1997

Manage a team of 6 technicians to support software and data needs for a nationwide PC based Shipping, Logistics, and Warehouse management solutions.

Organized and executed software upgrades for over 400 customers

Contributed to the increase of customer base by 400% over 3 years

Produced customized innovative solutions for customer “unusual requirements”. This allowed the sales team to sell the products beyond the “standard” features; resulting in a 5% increase in sales

Other roles held: Senior Software Technician (2 yrs.), Computer Hardware Technician (2 yrs.), QC Inspector (2 yrs.)

Technology: Client Server, FTP (File transfer protocol), Dataflex

Test and administration tools: Tools: MS Access, Xbase

EDUCATION & PROFESSIONAL TRAINING

Information Technology

Certificate, Web Development University of Toronto

Certificate, Information Processing Seneca College Toronto

Certificate User Needs Analyst Seneca College Toronto

Certificate Delphi Programming Centennial College, Toronto

Certificate, Database Management Durham College Oshawa

Certificate, Personal Computer Spreadsheets Durham College Oshawa

Certificate, Personal Computer Applications Durham College Oshawa

In progress -Certificate Develop mobile applications Centennial College, Toronto

Consulting and SDLC methodology (Macroscope) Fujitsu (Formerly DMR) In House Training

SQL and PL SQL On line courses. (Edmonton Library)

Quality Assurance

Certified Tester, Foundation Level

Canadian Standard Testing Board (CSTB), Toronto

Quality Assurance Certificate

Durham College, Oshawa

Award from American Society of Quality control ASQC (Oshawa)

Quality Center, QTP Training as part of TD test automation initiative

SOAtest tool, Parasoft Training as part of CGI Wealth management project.

Quality-minded Management On line Skillsoft courses

Software Test Management

Project Quality planning

Quality Assurance and Quality control

ISO9000: 2000 4 courses, Customer quality service Seneca College

Leadership and Management courses

Communicating Vision, Motivating Employees, and Building Your Influence as a Leader, Leading with Emotional Intelligence, Leading Innovation, Leading Business Execution, Leading Change, and Performance reviews.

Project Management -Skill soft on line courses- (PMP)

Controlling Costs, Create Work Breakdown Structure, Defining and Sequencing Project Activities, Developing and Controlling the Project Schedule. Estimating Activity Resources and Durations, Estimating and Budgeting Project Costs, Integrated Initiation and Planning, Integrated Project Change Control and Close, Project Quality Planning, Project Requirements and Defining Scope

Other: Mechanical Engineering (Greece)

Professional engagements – Recognitions

Former Director of Education at the Board of Toronto Association of Software and Systems Quality (TASSQ).

Award from American Society of Quality control

My name was mentioned in the Acknowledgments section of the book “Disciplined Agile Delivery” by Scott Ambler

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