Ketki Yennemadi

Toronto, Ontario M*A *B*

C: 647-***-**** acxes6@r.postjobfree.com ca.linkedin.com/in/ketki-yennemadi

BANKING AND FINANCIAL SERVICES PROFESSIONAL

Banking Operations Regulatory Compliance Fund Services

A highly skilled, talented professional with 6 years of diverse experience in fund services, capital markets, investment banking back office, AML/KYC Operations and Transfer Agency. Seeking a position in a stimulating and challenging environment in a well-established organization.

Areas of Expertise

Account Creation and Maintenance

Trade Life Cycle, Trade Support

Regulations- CRS/FATCA, Dodd Frank Act, FATF, USA PATRIOT, OFAC, FCA, ERISA, Irish Tax, EUSD etc.

Training and Consultation

Customer Service & Support

Strong Global Regulatory Knowledge for AML and KYC procedures

Fund Administration

Knowledge of Workflow systems and processing platforms

Product and Process Training

Culture training & Change Management

PROFESSIONAL EXPERIENCE

Northern Trust Banking Corporation Feb 2015 – Sep 2016

Consultant, Global Fund Services Training

Provided Product, Process and Regulatory Training to Fund Administration teams that worked for Investment Management Companies such as Barings, Insight, Hermes, Polar etc. for UK and Ireland, Luxemburg, Guernsey and Jersey regions.

Designed and delivered training programs around several regulations such as FATCA, CRS, EUSD, ERISA etc. to Operations and Settlements teams.

Initiated several major projects and on-going business initiatives, implementing cost-effective solutions to meet the business needs and to align training to the business objectives

Worked on design and delivery of several Transfer Agency modules such as Subscription/Redemption lifecycle, Account setup, Account Maintenance, Fraud Prevention etc.

Worked on many workflow systems and transfer agency platforms such as Multifonds, iFast etc.

Consulted with the business to understand desired outcomes and translate them into learning objectives for dealing teams and clearing and settlement teams.

Used eLearning tool such as Epiplex, Articulate, Camtasia to build interactive computer based learning modules and exercises to enhance the accuracy and timeliness of the dealers and processors.

Participated in the Policy Awareness and Compliance Forum and implemented org-wide awareness projects.

Wipro BPS Limited May 2013 – Feb 2015

Assistant Manager, Capital Markets Training Team

Determined training needs of employees; conducted suitable training programs to enhance their operational efficiency leading to increased productivity.

Delivered product and process training to end users of Capital Markets for various clients such as JP Morgan, Credit Agricole, IFDS and UBS and regions such as UK, US, France and Singapore.

Identified and rectified internal control weakness and developed reports with control procedures.

Worked along with front office and operational teams identifying improvement on procedures using project management methodology.

Introduced, designed and developed process training for reference data processes, trade validation and trade enrichment teams for Equities, Bonds and Derivatives.

Worked collaboratively with operations for resolving trader, audit, and finance queries.

Provided training oversight for communication training with a communication trainer as a direct report.

Set up a robust AML and KYC training structure including regulations such as Dodd Frank Act, USA PATRIOT Act, FATF-GAFI, FCA Regulations.

Trained the team members on KYC Client Onboarding and KYC reviews and other applications such as World check, LexisNexis for PEP checks.

Created SIPOCs and procedure documents for risk-based assessment project for the KYC teams.

Created documentation on various regulations such as FATCA, OFAC etc. through extensive research.

Designed a change management workshop for a team of Credit Agricole SMEs that received Client Appreciation.

FirstSource Limited July 2012 – April 2013

Communication and Culture trainer, Telecommunication Accounts

Designed and delivered communication and culture training to customer service associates (third party) to Clients such as Optus and BT.

Managed several Customer Service initiatives such as the Customer Experience Week, Beyond Hello- A telephone etiquette workshop etc.

Trained over 200 employees on UK and Australian Culture modules using a blend of lecture method and experiential Learning.

Conducted power sessions on a variety of topics including objection handling, Conversational skills, telephone etiquette, tone etc.

Provided Performance coaching to the bottom quartile using the Grow model

eClerx Limited Aug 2010 – Apr 2011

Analyst, Reference Data Validation

Worked as an associate in the Reference Data Validation process as a vendor for Citi bank and validated securities setup on the client systems against information from external sources such as Bloomberg and Thomson Reuters.

Provided transition support to various static data projects and client maintenance projects.

eClerx Limited Apr 2011 – Jul 2012

Knowledge Anchor, Knowledge Management- Financial Services Vertical

Conducting Onboarding training for new joiners on topics such as Investment banking and Introduction to capital markets, Bonds and Bond pricing, Equities, Securitization etc.

Managed the growth maps and skill matrix for the employees of the Financial Services Vertical. Ensured that the process competencies are met as per the Knowledge Management Maturity Index.

Responsible for documentation of Standard Operating Procedures, Business Process Documents and as-is SIPOCs for trade support teams

Presented the readiness and competency reports in the Quarterly business reviews

Presented process improvement ideas including KM Quality Circles and Communication Tool Kit that were successfully implemented across the vertical.

ACCOMPLISHMENTS

Received a silver award for personal courage, a bronze award for excellence in execution from the Internal Clients in Northern Trust

Designed the GFS Fundamental School workshop that received org-wide recognition

Presented process improvement ideas to the innovation council for paperless training.

Received the teach award for excellent contribution for three consecutive quarters from Talent Transformation Leaders in Wipro

Pioneered Wipro’s foreign language initiative by conducting a Learn French workshop for an offsite team through WebEx and Video Conferencing.

Received several spot rewards as an SME for Reference Data Management.

EDUCATION & PROFESSIONAL DEVELOPMENT

Academic Qualification:

Masters of Arts, SNDT University, Mumbai

Bachelor of Business Administration, Mumbai University, Mumbai

Certified Trainer and Facilitator, AHRB, Mumbai

French Language Certification from Alliance Française, DELF level B1

Volunteering and other initiatives:

Contributing writer for Writers Ezine, an online magazine

Volunteered for the Ugly Indian- a group of motivated volunteers who clean Indian streets

Was a member of Toast +-Masters International, Bangalore, India

Contact this candidate