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Customer Service Software Developer

Location:
Ottawa, ON, Canada
Posted:
November 07, 2016

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Resume:

New graduate with software, hardware and leadership skills including customer service, coaching and training people.

* ***** ** *********** ********** in Java, JavaScript, and C. Also extensive experience in C++ and assembly language.

Skilful designing, implementing, assembling and troubleshooting microcontrollers, electronic and electric circuits.

Organizing and running dance events including managing budget and inventory, creating schedules, coordinating personnel.

Able to prioritize tasks, work in teams as a leader or as a follower and willing to learn new skills and adapt to any environment.

Experience

Basic Cash Register (JavaScript) September 2016 to October 2016

Personal Project, Ottawa Ontario

oDesigned a cash-register 4-functions object: add and scan items, void previous transactions and apply staff discounts.

oItems were pre-loaded for the scan and add function, and every transaction was stored in case it needed to be voided.

oApplyStaffDiscount method was created to receive a person object as a parameter, and apply his discount to the final bill.

Software developer for statistical data (Java) January 2016 to April 2016

University of Ottawa, Ottawa Ontario

oProvide reliable statistical data to a hospital by simulating several patients using multithreaded techniques.

oGenerate statistical data of its patients, the time they spent with a nurse, doctor, at the hospital, waiting room, etc.

oMultiple threads were constantly created to simulate each patient by a specific inter-arrival random function.

oDeadlocks and concurrency issues were avoided by the implementation of semaphores acting as nurses and doctors.

7 dragons card game (C++) September 2015 to December 2015

University of Ottawa, Ottawa Ontario

oUse of four container classes to simulate the board, deck of cards, hand of each player and the secondary stack of cards.

oBoard was simulated by a four connected graph implemented with a fixed size of array pointers.

oInheritance classes were implemented to distinguish the types of cards that were accessed by using smart pointers.

oSave to and reload from functionality was implemented by overloading stream insertion and extraction operators.

Project Leader and microcontroller developer (C and Arduino) September 2014 to April 2015

University of Ottawa, Ottawa Ontario

oCreated a system that keeps ideal conditions of humidity, light cycle, temperature and PH levels of a vegetable plant.

oInstalled several sensors inside the plant to know its current state and activate actuators accordingly.

oEstablished communication by Bluetooth between microcontroller and mobile app to report status of the plant.

oSet up power distribution to feed enough energy from a wall outlet to pumps, fan, lights and microcontroller.

Software developer for Calendar of Events (Java) January 2013 to April 2013

University of Ottawa, Ottawa Ontario

oProvide a calendar application where weekly and daily events can be stored, sorted, accessed and displayed for the user.

o“Event” objects were represented by an abstract base class, and two concrete inherited classes’ “daily” and “weekly”.

oSorting capability was implemented by comparing events based on their first and last occurrences.

oA class called Planner was associated to the base class to implement a data structure to store and access all the events.

Phone and Internet Technician Summer 2011 and Summer 2012

Bell Canada, Ottawa Ontario

oProvided customer satisfaction while installing/repairing their phone lines; Top 5 on performance within team.

oSold Bell services (TV, Internet and Telephone lines) while working at the premises of the client.

oDrove around the city to troubleshoot buried or aerial line problems from the central office to the customer’s house.

Technical Skills

Programmed using different abstract data types, pattern techniques, recursion, sorting strategies, polymorphism, UML.

Programed embedded systems to acquire data from different sensors and actuate accordingly using C and Assembly language.

Operated the debugger extensively to troubleshoot code from functional issues, memory leaks, race conditions, etc.

Analyzed human computer interaction for the design and implementation of user friendly applications.

Simulated and verified the operation of circuits using Multisim and Quartus II before loading it into FPGA.

Created, populated and queried different databases using Oracle.

Used R and MatLab to design and analyze probabilistic models, digital signals systems, and feedback systems.

Troubleshoot different circuits and its frequency response using tools as Oscilloscope, Vector Network Analyzer, Multi-meters.

Built network using switches, routers and modems to connect several devices to the internet using TCP/IP routing.

Web development using HTML, CSS, bootstrap, as well as third party development tools as Wordpress (www.salsa-force.com).

Worked in Windows and Linux Operating Systems (Ubuntu, Fedora).

Exposed to other programing languages as Prolog, Python, Ruby, OCaml, Perl and PHP.

Exposed to other software as: Photoshop; Adobe Audition; Android Studio; Microsoft Movie Maker, Microsoft Office.

Education

University of Ottawa – Ottawa Ontario, Canada

Bachelor in Electrical Engineering and Bachelor in Computing Technology; June 2016

Algonquin College – Ottawa Ontario, Canada

Wireless/Mobility Telecommunication Engineering Technician May 2010

National University of Singapore – Singapore

Studied for one year exchange taking 9 software and programming courses 2013-2014

Extracurricular

Trained and coached salsa dancers to international competitions in Toronto and Montreal

Funder and coach of the Official University of Ottawa Salsa club (UOSalsa) as well as Salsa-Force (7 years)

Flown to Hong Kong, Taiwan and Singapore to teach, dance and perform dance (Salsa, Bachata and cha cha cha)

Selected to be part of the cheerleader squad of the Professional Football team, Ottawa Redblacks, 2015 and part of 2016

Co-organizer of Salsa@City Hall. Salsa dancing event that is on Wednesdays during the summer accompanied by the city of Ottawa

Travel over 10 different countries: Singapore, Vietnam, Philippines, Venezuela, France, Taiwan, China, Thailand, Switzerland

LANGUAGES: English (Fluent) and Spanish (Native).



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