Felix Baez Jr.

*** ***** ***** ******, #***, Lake Mary, FL 32746 Phone: 407-***-**** Email: acxeq2@r.postjobfree.com

Professional Profile

Highly versatile and results-driven bilingual professional with 15 years of diversified experience across various industries. Possess strong organizational, interpersonal and communication skills along with a high level of proficiency in administrative related functions, project coordination, and business analytics.

Professional Experience

North Carolina Subway Group, Inc. Chapel Hill, NC

Development Associate/Project Coordinator July 2007 – July 2016

•Responsible for coordinating and overseeing the site development paperwork process leading to the opening of up to 10 new restaurants and 15 relocations per year which averaged around $10,000/week in sales.

•Qualified 300+ proposed locations across the state every year by analyzing cash flow statements, site plans/renderings/elevations, statistical and demographic data submitted by Landlords, developers, existing and prospective franchisees.

•Exercised collaborative leadership with company COO to coordinate and review new site evaluations and disputed location packages that required a three-week turnaround timeframe in order for company to earn $500 per completed package. Achieved a 98% site approval rate in my tenure.

•Oversaw the store opening documentation process (pictures & forms) that enabled the company to receive commissions of $1,800 to $3,500 per restaurant opening by maintaining corporate headquarters’ required three-month submission deadline.

•Coordinated monthly staff meetings for up to 40 employees. Booked trade shows, meeting locations, preparation and distribution of materials/meeting reports, and scheduling procedures.

•Miscellaneous office administrative work including franchise sales/leasing/site acquisition assistance, answering phones, filing/archiving, etc.

Sabbatical, Durham, NC November 2005 – July 2007

•Reserved time to care for critically ill family member (son) to ensure stabilization, safety, and symptom management. Coordinated medical appointments and provided highly attentive personal care.

Amistad Academy New Haven, CT

Registrar of Students January 2005 – November 2005

•Front desk responsibility employing interpersonal customer service skills and bilingual proficiency in both English and Spanish while serving as a registrar for a multicultural charter middle school.

•Acted as a key liaison and translator between Spanish-speaking parents, teachers, and school executives.

•Demonstrated optimal levels of efficiency, productivity, and administrative management while distributing test results, processing registrations, preparing course schedules, recording attendance, collecting grades, and streamlining records for 300+ students and 30 educators.

Job Seeking, Waterbury, CT April 2004 – January 2005

•Reserved time to look for work and brush up on software/computer skills. Assisted in taking care of child that was an infant at the time.

Wachovia Mortgage Corporation Waterbury, CT

Loan Processor February 2001 – April 2004

•Demonstrated a high caliber of customer service to enhance client satisfaction, retention, and referrals.

•Accomplished the timely and accurate processing of a pipeline of up to 40 mortgage loans on a weekly basis.

•Ensured adherence to 72-hour deadline for the submission of credit report analysis, pay stubs, and financial documentation for the underwriter. Handled borrower expectations and executed detailed follow-up.

•Garnered experience and knowledge in pre-underwriting loan conditions, gathering documentation from the borrower to satisfy the conditions, data entry, and superior pipeline management skills.

Software Skills

Microsoft Office (Advanced proficiency in Word, Excel, PowerPoint, Publisher, Picture Manager), Windows 7, Windows 10, Apple OS X, Microsoft Outlook, Lotus Notes, DeLorme Street Atlas, Google Maps, City/County GIS, MapPoint, FileMaker PRO, Microsoft Access, LP (Loan Processing), DU (Desktop Underwriter), Dropbox, Adobe Photoshop, and Adobe Acrobat Pro.

Education & Training

Online IT Courses (COMP TIA A+ Certification Training) May 2016 - Present

Teaching 4 Business

IT Coursework & General Studies September 2000 – May 2001

Naugatuck Valley Community College Waterbury, CT

Languages

Fluent in English and Spanish

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