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Customer Service Human Resources

Location:
Blair, NE, 68008
Posted:
November 07, 2016

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Resume:

Kerry A Koch

**** ***** ** *****, ** ***** 402-***-**** acxepw@r.postjobfree.com

Education

ASSOCIATES DEGREE/CERTIFICATE MAY 1996 METROPOLITAN COMMUNITY COLLEGE

Major: Business

BACHELORS DEGREE AUGUST 2015-MAY 2016 PERU STATE COLLEGE

Major: Business Management

Skills & Abilities

COMMUNICATION/CONFLICT RESOLUTION SKILLS/CUSTOMER SERVICE

Excellent communication skills – verbal and written communication with employees and clients. Managing conflicts and relationships with key partners.

TEAM BUILDING & LEADERSHIP/ABILITY TO DELEGATE TASKS

Vast experience in training/support of other employees –

Organized key elements of team projects to enable the planning as well as deadlines for process improvement.

Previous Board Member/Representative to the Blair Area Chamber of Commerce

Involved in promoting businesses in the Blair community – involved in many projects highlighting businesses with the Chamber of Commerce.

ORGANIZATIONAL/PLANNING

Event Planning experience

Coordination of departmental projects from start to finish

SOFTWARE

Asset Suite PeopleSoft

PowerPoint NRMS

Stellent Microsoft Office

Employment History

ADMINISTRATIVE CLERK IV OPPD – FORT CALHOUN JANUARY 2015-CURRENT

Responsibilities include:

Quality Control in the scheduling physicals/mask fits for employees - ensuring the qualifications of RP technicians remain current (training/medical)

Quality Assurance for the final review on Radiation Protection records. Improved the process for distributing the final records to the downtown office for processing.

Files/records management – compliance with retention schedule of current Radiation Protection records

Planning/organizing trips for department employees. Working within the budget for our department and following OPPD expenditure procedures.

ALARA Committee – Creating meeting minutes and collaborating with other departments on ALARA committee information.

Auditing of employee timesheets to ensure they are in compliance with OPPD Payroll Policy and union contracts

Analyzing/inputting of data for employee reimbursements

Compiling of information for Department Heads – spreadsheets, presentations

Quality Control on legal dose records with the Dosimetry department

ASSISTANT TO THE SUPERINTENDENT BLAIR COMMUNITY SCHOOLS AUGUST 2008 - DECEMBER 2014

Responsibilities included:

Public Relations/Customer Service with parents and the Blair Community through written and verbal communication. Point of contact for the Superintendent – handled complaint phone calls as well as other requests for the Superintendent and determined who needed to handle the situation. Provided information to Administration as well as follow up to ensure customer satisfaction

Process planning of the Annual district census Processing data on all households, mailing and compiling of all family information from the yearly school census (generally 7000 households), analyzing and inputting of this information to the state of Nebraska by the yearly deadline

New student enrollment/current enrollment (2200 students) – meeting with families to enroll students, gathering of all data, data entry of all vital information on new students. Analyzing enrollment statistics for the Superintendent

Project/Event planning of district parties/luncheons and Board Retreats – coordinating of venue, date/time, schedule of events, decorating and catering, presentations for event (PowerPoint presentations), lining up speakers and guests, hosting the events with the superintendent

Developed and managed the school store for the district (managed a budget, created designs, ordered products, marketed the products, and managed the store workers)

District Website Administrator – compiling of information to display on all area school websites, instruction to district secretaries as to information to display on their individual sites, managing all school sites to be sure pertinent information was available to the public

Board Secretary - updating policies, creating agendas, board meeting minutes, board committee meeting minutes, board calendar

Creation of District Newsletters and other publicity to distribute to parents, businesses and homes within the Blair community

Advertising/Marketing – Organized and planned all of the advertising for new hires, school activities – developed an advertising system with several business partners in the community

Human Resources lead – introduction to the school system for new applicants, benefits explanation, advertising for new staff – recruitment, posting of jobs, editing of job descriptions, applicant point of contact

Assisting the Superintendent and district Administration with daily calendars

Annual building budgets - assisted district secretaries with compiling of numbers and final presentation to the Financial Department

Quarterly training of district secretaries on customer service and computer programs – lead for all district secretaries on processes and policies within the district

Maintenance of the Student Database

HUMAN RESOURCES ASSISTANT QUALITY LIVING, INC SEPTEMBER 1999-FEBRUARY 2001

Responsibilities included:

Reference Checks – compiling of new applicant information and following up with references

Background Checks – compiling of new applicant information in order to send in background check

Employee Attendance – data entry of employee attendance

Special Projects for the Human Resources Director



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