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Manager Customer

Location:
Papillion, NE
Posted:
November 07, 2016

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Resume:

Renee M. Loncke

**** ******* *****

Papillion, Nebraska 68046

Home: 402-***-****

Education:

Metro Community College, Medical Terminology, May 2001 through August 2001

PCDI Medical Billing Course August 2003 thru August 2004

Experience:

October 2012-present General Manager, McDonald’s Bellevue, Nebraska. Current duties include:

Establishing manager schedules, reviewing inventory, cash audits, truck orders, developing new managers, reviewing customer complaints, hiring and employee orientations, managing a team of 60 people.

August 2007-2012 Assistant Manager, McDonald’s, at mulitple locations. Current duties include:

Establishing the shift schedule, inventory, end of the month, cash audits, truck orders, running shifts, and customer satisfaction.

November 2005–2007 Swing Shift Manager, McDonald’s, Papillion, Nebraska. Current duties include: establishing the shift schedule, inventory, cashier, drive-through operator, cook, and customer satisfaction.

November 1982-2001: System Account Coordinator, Precision Industries, Omaha, Nebraska. Establish external customer accounts entering items ordered prices and validation of information. Maintain customer accounts re-pricing every six months.

Responsible for Year 2000 testing and certification of internal software used by the department.

Investigate customer inquires regarding items ordered or billed.

Assigned workload and supervisor of Entry Clerks within the department. Inspect work to ensure quality output. Actively participate in the review process of Entry Clerks.

Electronic Data Interchange (EDI) electronically receives Purchase Orders, review information received to ensure no errors, correct, sent to branch, invoice customer.

In charge of inventory of three branches. Review printouts received, variance requires contact with branch to recount items.

Administrative duties: Spreadsheet (Lotus, Excel), word-processing (Uniplex, WordPerfect, Microsoft Word), switchboard operator, secretarial skills, ten-key, typing (50-60 wpm) keypunch and Dictaphone.

November 1980: Order Entry Clerk, Precision Bearing, Omaha, Nebraska. Data entry of November 1982 customer orders. Validation of orders entered.

Responsible for petty cash.

Manually count inventory items in stock, record information, computer entry of inventory items.

May 1980: Filing Clerk, Precision Bearing, Omaha Nebraska. Traced orders of November 1980 merchandise not received. Correspondence with vendors of open purchases.

Manually count inventory items in stock, record information, computer entry of inventory items.

REFERENCES AVAILABLE UPON REQUEST



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