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Customer Service Technical Support

Location:
Caracas, Dto. Capital, Venezuela
Salary:
80,000-100,000
Posted:
November 07, 2016

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Resume:

Fernando R. Chávez G. * of *

Urb. Las Palmas Av. Principal de Las Palmas Res. Plaza Las Palmas Caracas Venezuela

Information Technology Manager

IT Professional with 15+ years of technical support experience.

Leader in the executive branch highly educated with a history of proven performance on different platforms of Information Technology.

Focused on achieving results through strong organization, leadership, team collaboration and strategic capacity.

Specialized in the development and implementation of strategies to increase operational efficiency, accuracy and consistency in technology.

Leverages expertise in information technology added value to the organization.

Areas of Expertise

Business continuity Project Management Team Leadership

Banking and Finance IT Management Analysis and Programming

Data Base Administration (Adabas)

Platforms and programming languages: Mainframe Unix Windows Adabas / Natural COBOL CICS

Leadership Skills

Leading Teams and Projects Analytical Strategic Planning Influencer Results Oriented

Professional Experience

Bancaribe Caracas, Venezuela (October 2011 – Present)

IT Operations Vice President

Coordinate all necessary measures to ensure the stability of the different technological platforms, telecommunication links and services of the Bank, to ensure excellent levels of customer service actions.

Participation in the design of the new technological infrastructure of the bank together with the Management of IT architecture.

Participation in the design of the bank’s new data center.

To ensure efficiency and compliance with the guidelines of banking regulation within the financial institution.

Number of dependents: 45

Special Mention: coordination of the team of specialists who participated in the activation of services after the fire at the premises of IBM (where the data center of the bank resides) and return to normal operation contingency, once reconstructed the data center 10 months later. Coordination of all technology operations during the contingency period.

Fernando R. Chávez G. 2 of 2

Urb. Las Palmas Av. Principal de Las Palmas Res. Plaza Las Palmas Caracas Venezuela

Bank of Venezuela Caracas, Venezuela (January 2006 – September 2011)

Technical Support Vice President

Coordinate all necessary measures to ensure the stability of the various technological platforms actions. (Mainframe, Unix, Windows and Oracle-Adabas-DB2 databases).

Number of dependents: 36

Bank of Venezuela Caracas, Venezuela (January 2005 – December 2005)

Databases Administration Manager

Coordinate all activities related to the management of different databases handlers used in the bank.

Number of dependents: 10

Bank of Venezuela Caracas, Venezuela (January 1998 – December 2004)

Credit Risk Systems Manager

Coordinate all activities related to credit systems and bank loan recoveries.

Number of dependents: 12

Bank of Venezuela Caracas, Venezuela (January 1992 – December 1997)

Database Administrator

Manage different databases used in the bank.

Give talks on best practices for the programming of the bank's systems, leveraging the

benefits of each database handler.

Bank of Venezuela Caracas, Venezuela (August 1988 – December 1991)

System Analyst & Programmer

Development of applications in the different modules of the bank: Human Resources,

Accounting, Credit, liabilities and time deposits, SWIFT.

Education

U.N.E. Simón Rodriguez Caracas, Venezuela

Management Computer mention Degree (In progress)

Universidad Nueva Esparta Caracas, Venezuela

Superior University Computer Technician Degree

E.T.I: Anselmo Belloso Maracaibo, Venezuela

Bachelor of Science and Industrial Electronics Technician Degree

Centro Venezolano Americano & Berlitz Institute Caracas, Venezuela

English (Advanced)



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