Customer Service Social Media

ARVIND BALAJI K.U

acxei4@r.postjobfree.com 998-***-****

DOB: September 3rd, 74

No.15, Sharda Nivas, Ulsoor Tank Road,

Bengaluru-560042, India

SUMMARY

I am having expertise in Operations Support, Backend or Back-office management. I prefer a good working environment where there’s an opportunity for learning. My Specialties are as follows: Operations, Content/Social Media, and Back-Office Support. Roles were into Operations Support Specialist, Content Writing, Social Media Marketing and Back-End Operations SKILL SETS

Operations Management, Customer Service, Process Management, Content Writing, Back Office, Backend Operations, Social Media & Blogging WORK EXPERIENCE

My blog http://arvindkakade.blogspot.in/ - May 2013 to Present Part-Time Blogger and Content Writer

Information on varied topics such as technology, travel, health benefits and other important resources.

Part-time Blogger and Content Writer at my own blog @ http://arvindkakade.blogspot.in/ and

@https://arvindkakade.wordpress.com/

Also a Social Media enthusiast and a Twitter buff @KakadeArvind /https://twitter.com/KakadeArvind India Study channel (www.indiastudychannel.com) - May 2009 to Mar 2013 Content writer - Gold and Google Adsense member

Worked as part-time Content Writer by contributing articles on various subjects for an educational based website @ www.indiastudychannel.com

Fresco Social - Nov 2012 to Feb 2013

Freelance Content Writer

Content Writer for Social Media Marketing Organization and contributed articles on travel for B2C/travel clients.

Group RCI - Oct 2007 to Apr 2011

Resort Services Department-Operations Support Specialist

Worked with RCI as Operations Support Specialist in Resort Services Department. RCI a global leader in vacation exchange primarily into hospitality/travel industry.

Back-end operations support for Singapore project.

RCI Bangalore pioneered the concept of exchange vacations and is the world's expert in exchange vacations. RCI is considered within the timeshare industry as the global leader in vacation exchange.

Enrolling new members, space and bulk banking and deposit requests from affiliates, member updates involved corrections as well, cancellation and renewal of membership accounts, segregating and sending various critical activity reports on TAT(turn-around-time), email communication with resorts/affiliates, follow-ups on critical issues, monthly conference call with the client and other regular day-to-day routine work flow.

All the above work described was subject to various deadlines on daily basis. Vee Technologies - Feb 2006 to Mar 2007

Senior Processor

Senior Processor for US Banking process.

Vee Technologies undertakes processing work for large banks and financial institutions. Vee Technologies is managed by the Sona Valliappa Group, that had a bank of its own, Bank of Madura, one of the leading private sector banks in India

Responsibilities included data analysis, invoice, data-mining and check processing. ICICIOnesource - Jan 2003 to Nov 2004

Senior CSA

Senior CSA for MCI Telecom process.

India’s premier financial services group providing contact centre solutions, Transaction processing services, support facilities and other variety of service for its clients which included fortune 500 companies, delivering to clients a combination of high quality customer interaction expertise.

Responsibilities included processing data, image scanning and back-office processing for US client MCI

(Microwave Communications Incorporation) in a Telecom Project.

Addressing customer billings issues by handling their mails, which involves calculations and logical reasoning

Processing data for such customers, as well as checking valid email ID’s and rectifying the incorrect ones. Xotic Solutions Pvt Ltd - Feb 2002 to Aug 2002

Marketing Executive

Marketing Executive-Software and website promotion.

Worked at XOTIC SOLUTIONS Pvt Ltd software and web-design Company, I was in-charge of marketing and promoting organizations for websites for their business, graphic designing and logo works as menu cards for wide range of clients.

Sky net Pvt Ltd - Feb 2001 to Feb 2002

Database Executive

Database Executive-Managing data of real estate concern.

Worked at SKYNET, a Private computer training institute and a real estate concern, I was part of maintaining database for real estate concerns.

EDUCATION

Baldwin Boys High School -I.C.S.E (New Delhi Board) with Second Class Baldwin Methodist College - II PUC (Karnataka Board) with First Class Bachelor of Commerce (B.Com) - Sikkim Manipal University with First Class Systems Software India Ltd - Masters Diploma in Software Management Thanking You,

(Arvind Balaji K.U)

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