Manager Customer Service

Douglas V. Hansen

*** **** ****** *****, *********, UT 84037 ● Cell: 435-***-**** ● Email: acxegq@r.postjobfree.com

Profile

Experienced professional with proven success in the areas of manufacturing, materials management, finance, planning, quality, and safety. Strong and decisive leader with exceptional organizational and team building abilities. Innovative problem solver with very effective technical and analytical skills.

Areas of Expertise

Operations & Process Improvement Safety Standards & Compliance Quality Management Systems

Personnel Development & Training Regulatory Compliance Management Budget Development & Administration

Capital Planning & Project Management Demand & Production Planning Customer Service & On Time Delivery Distribution & Warehouse Operations Procurement and Materials Management P&L Accountability & Cost Control

Professional Experience

GE Healthcare Logan, Utah 2015 – Present

Plant Manager

Lead operations in Logan, UT and Omaha, NE as well as oversee 3rd party operation in Cleveland, OH.

Collaborated with Global Engineering to develop a “Site Master Plan” to identify constraints over next 5 years.

Oversee capital projects at Logan facility to improve efficiency, capabilities, safety, and quality to support corporate goals.

Increased “On Time Delivery” from 94% to 99% in 2015 by focusing on planning methodologies and inventory stocking levels.

LB Foster Spokane, Washington 2014 – 2015

Supply Chain Systems Manager

Restructured purchasing organization to minimize redundancy, improve efficiency, and leverage buying position.

Standardized reporting and metrics across 5 manufacturing facilities.

Initiated supplier quality program to increase supplier reliability and consistency.

ARYZTA Ogden, Utah 2013 – 2014

Planning Manager

Managed the re-implementation of SAP/MRP at three manufacturing facilities to optimize planning.

Reduced network wide finished goods levels by nearly 13%.

Increased “On Time Delivery” from 97% to over 99.5% on 2500 SKU’s.

ConAgra Foods Ogden, Utah 2008 – 2013

Sr. Manager, Operations

Implemented “Tiered” Visual Management System to drive safety, quality, and productivity improvements.

Reduced “rework” by nearly 50% by focusing on product quality and employee training.

Facilitated SMED events reducing change over times by as much as 75% in capacity constrained areas.

Reduced “over pack” by 3% which equated to a $1.8M yield increase annually.

Supply Chain Manager

Directed the warehousing, inventory control, planning, and purchasing functions of the Ogden facility.

Project Leader for Warehouse Management System (WMS) which resulted in a 15% increase in inventory accuracy.

Negotiated a purchase and warehouse agreement with several major suppliers which reduced freight costs by 20%, reduced inventory by 50%, and cut delivery lead-times by more than 75% on some items.

Agrium Greeley, Colorado 2001 – 2008

Supply Chain Strategy Manager

Initiated, developed, and implemented the Sales and Operations Planning process (S&OP).

Coordinated with R&D, Marketing, Regulatory, and Finance to develop New Product Introduction process (NPI).

Strategically added five distribution centers to better meet customer demand at no addition overall cost.

Served as Project Lead for MRP upgrade / re-implementation across 9 facilities. (BPCS)

Forecast and Planning Manager

Collaborated with IT department to design and develop a web based demand forecasting application.

Developed and communicated Master Production Schedule for 6 manufacturing facilities.

Worked with Sales and Product Management to increase overall forecast accuracy by more than 15%.

Plant Accounting Manager

Spear-headed cost reduction initiative which resulted in a 20% reduction in operating expenses.

Developed and analyzed annual budgets, departmental P&L’s, and quarterly projections for 5 business units.

Implemented inventory cycle count program which increase inventory accuracy from 92% to 98% over 12 months.

Celestica Fort Collins, Colorado 2000 - 2001

Demand Planner

Effectively maintained required finished goods inventory at 4 locations in the U.S., Europe, and Asia.

Provided production schedules for 3 high speed production lines.

Member of inventory reduction team which reduced overall materials inventory by 35% ($20M) within 3 months.

In-Situ Laramie, Wyoming 1994 – 2000

Master Scheduler

Implemented and managed demand forecasting process.

Developed and maintained Master Production Schedule (MPS) for 3 production lines/cells.

Participated in the implementation of ERP/MRP system.

Production Supervisor

Re-engineered production floor to optimize efficiency and increase ergonomics.

Initiated and implemented Employee Certification process to ensure product quality and develop employees.

Implemented in-house equipment calibration program.

U.S. Navy 1985 - 1993

Work Center Supervisor

Managed the operation, maintenance, repair, of multiple electro-hydraulically operated weapons systems.

Divisional Quality Assurance Rep. during construction of new United States Navy warship

Planned and assigned all daily, weekly, bi-weekly, monthly, quarterly and annual preventive maintenance.

Electro-Hydraulic Mechanic

Performed maintenance, testing and repairs of various shipboard weapons systems.

Performed periodic maintenance, testing, and repairs of installed firefighting and prevention systems.

Education / Professional Development

University of Wyoming, B.S. Finance, 2000

United States Navy, Advanced Electro-Hydraulics

General Electric Lean Academy, Hino, Japan

APICS, CPIM

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