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Customer Service Human Resources

Location:
Monroe, NC
Posted:
November 06, 2016

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Resume:

MARIA E. GRIMES

**** ****** **., ****** *****, NC 28079 Cell: 904-***-**** acxegc@r.postjobfree.com

OBJECTIVE

Interested in leveraging excellent interpersonal, human resources and customer service knowledge to positively contribute to an organization's business objectives.

SKILLS

Bilingual: English & Spanish (20+ years); can speak, write and read

Microsoft Office Proficient

Strong Interpersonal and Communication Skills

WORK EXPERIENCE

Merchandise Logistics Team Member

Target Corporation – Wesley Chapel, North Carolina – September 2014 to Present

Provide excellent guest service and resolve guest concerns in a positive manner

Utilize organizational skills to quickly and accurately sort and keep merchandise

organized and accessible

Drive sales by delivering accurate and strategic product placement

Cross train in different job functions and assist with training of new Team Members

Human Resources Manager

Vistakon - Jacksonville, Florida – October 2011 to April 2012

Provided group and one-on-one coaching with managers and employees to support leadership development, employee relations and performance management

Resolved employment-related disputes through proactive communication

Human Resources/Employee Relations Manager

Interline Brands, Inc. – Jacksonville, Florida – February 1992 to October 2011

Facilitated communication, provided guidance and coaching on policies and procedures, corrective action process, coordination of leaves of absence

Worked closely with Benefits department on benefits enrollment process, employee’s leaves of absence and return to work status

Ensured prompt reporting of workplace injuries

Captured key feedback from employees during exit interviews

Ensured employee status changes, promotions, department transfers, rate increases and terminations were forwarded to Payroll for approval and timely processing

Collaborated with fellow team members on periodic updates of the employee handbook

Attended job fair events, conducted interviews, reviewed resumes and qualifications

Oversaw pre-employment talent assessment and applicant background screening programs

Composed employment offer letters for approval and extended offers to selected candidates

Conducted new employee orientation and assisted with on-boarding process

Developed relationships and negotiated agreements with staffing agencies

EDUCATION

Baruch College - New York, NY

Bachelor of Business Administration (BBA) in Human Resource Management



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