Derek Avalos

**** ********* *** #*, *** Diego, CA 92116 661-***-**** acxefz@r.postjobfree.com

Objective

Career minded individual, relocating from San Antonio, TX to San Diego, Calif at the end of August 2016. Looking to obtain a position where I can showcase my experience and knowledge in the banking/ finance industry while simultaneously learning company procedures in order to achieve and exceed outlined goals. Looking to build a long lasting career with a well-established, reputable company.

Education

GENERAL EDUCATION SPRING 2012 BAKERSFIELD COLLEGE

Major: Nutrition

DIPLOMA 1985 EAST BAKERSFIELD HIGH SCHOOL

Skills & Abilities

Business Management

Staff Scheduling

Microsoft Office 2007 (Word, Excel)

Quickbooks

Excellent Customer Service

Cash Management

Operation Management

FiServ

Experience

CUSTOMER SERVICE REPRESENTATIVE II TEXAS CAPITAL BANK MARCH 2014 - PRESENT

Handling teller and customer requests with exceptional customer service.

Assist management with operational duties and responsibilities.

Assist with opening new accounts, closed accounts, outgoing wire transfers .

Serve as back to Financial Service Representative during peak and heavy traffic time.

Open communication with customer to assist making decisions within level of authority based on the best interest of the customer and bank.

Liaison to specific business partners.

Assist in increasing sales bank products and services.

ASSISTANT CUSTOMER SERVICE MANAGER BANK OF THE WEST AUGUST 2012 – SEPTEMBER 2013

Managed tellers’ responsibilities.

Had branch ready for yearly audit

Assured service scores were above standards in abiding by state and federal regulations.

Generated marketing plans to new and existing clients.

Processed account changes and researching and resolving account related issues.

Practiced sales techniques with ability to interact with all levels of employees and clients.

SALES ASSOCIATE COACH, INC OCTOBER 2011 – SEPTEMBER 2012

Ensured excellent customer service, appropriate cash handling.

Anticipated customer needs.

Cross selling additional products that fits customers, to exceed sales goals.

Store opening and closing responsibilities.

STORE MANAGER CODE 3 UNIFORM AUGUST 2003 – JULY 2010

Ensured customer service exceed company standards.

Managed high volume clientele orders.

Developed marketing plans to generate business for the financial center.

Resolved account related situations in a timely and efficient manner.

Managed all areas of operations to include financial/accounting statements.

REFERENCES AVAILABLE UPON REQUEST

2

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