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Customer Service Representative

Location:
Skokie, IL
Posted:
November 06, 2016

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Resume:

CALVIN NICHOLS

847-***-**** acxefw@r.postjobfree.com https://www.linkedin.com/in/calvinnichols EXPERIENCE

*/**/**** ** ******* Apple, Inc. Skokie, IL

OPERATIONS SPECIALIST

• Deliver products to sales specialists on the sales floor.

• Receive sellable products, replacement products, parts, and supplies into inventory.

• Label, allocate and stock sellable products and service parts.

• Maintain clean and organized visual standards throughout the store.

• Perform routine target counts to minimize inventory shrinkage.

• Submit return-to-warehouse requests for returned and defective products.

• Update the performance metrics bulletin and forward to inventory team members via email.

10/21/2013 TO 10/04/2015 U-Haul Moving & Storage Evanston, IL CUSTOMER SERVICE REPRESENTATIVE

• Dispatched and received trucks, trailers and other rental equipment to and from customers.

• Managed U-Haul’s showroom floor, cash drawers and Point of Sale.

• Guaranteed the accuracy and security of cash drawers and safes before closing.

• Filed daily paperwork during closing and delivered the closing deposit to the bank.

• Ensured U-Haul monthly profit goals were met by performing collection calls for storage unit payments and follow-up calls on rental inquiries.

• Cleared all discrepancies in status and condition of rental equipment by performing pre- dispatch and receiving inspections.

• Performed various equipment lot and storage area maintenance, cleaning and inventory duties.

5/7/2012 TO 8/16/2013 UIC Campus Programs Chicago, IL UIC RADIO PRODUCTION DIRECTOR

• Ensured that all studio equipment and software was functional and up-to-date.

• Setup and managed equipment during station promotions and school events.

• Trained 28 volunteer DJs on all station guidelines, production, editing, and using studio equipment.

• Developed an archiving system to save shows and exclusive content.

• Installed newer equipment and modernized some station elements to alleviate the effects unexpected technical issues.

• Programmed over 900 new songs and five station IDs to the station's AudioVault and iTunes libraries.

Calvin Nichols Page 2 of 2

5/16/2011 TO 6/1/2012 iHeartMedia, Inc Chicago, IL PROGRAMMING INTERN

• Operated the broadcast console daily during the live four-hour afternoon broadcast.

• Completed show preparation by contributing a minimum of four stories and four blog posts per day.

• Assisted with promotional events and contests via telephone, text, and social media.

• Edited listener calls, interviews, and soundbites using VoxPro and Adobe Audition.

• Managed the program log.

• Attended weekly music meetings to give feedback on music submissions.

• Performed office tasks when needed.

6/5/2006 TO 8/13/2010 City of Evanston Evanston, IL OFFICE ASSISTANT

• Provided telephone assistance to residents for the Streets and Sanitation division.

• Forwarded information from residents and other departments to the proper supervisors.

• Assisted supervisors in managing spreadsheets, invoices and work logs.

• Performed monthly data entry and record keeping.

• Conducted a city-wide survey of total number of refuse and recycling carts owned by city residents and businesses.

• Performed other various office duties such as filing, faxing, inventory and cleaning. SKILLS/QUALIFICATIONS

• Proficient in SAP for Retail and RIO Inventory systems.

• Versed in Point of Sale using both traditional and modern cloud based systems.

• Experienced in inventory manangement and retail sales.

• Able to use both PC and Mac based computer systems and applications.

• Capable of shipping, receiving, stocking, and exchanging high volumes of inventory within set deadlines.

EDUCATION

AUGUST 2009 – AUGUST 2013 University of Illinois at Chicago Chicago, IL BACHELOR OF ARTS IN COMMUNICATIONS



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