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KEN SATO

**** **** ******** *********, ***** 613 • Pasadena, CA 91107

acxef3@r.postjobfree.com • 626-***-****

GROCERY / PRODUCE MANAGEMENT

Customer Service • Food Freshness & Quality • Inventory Control Quality-driven professional dedicated to creating positive guest experiences and winning customer loyalty. Expert in monitoring fruit, vegetables, and dairy for freshness, ripeness, and potential spoilage; and in receiving, labelling, and storing product in a sensible, systematic manner, enabling store clerks to replenish items in proper chronological order. Welcoming and personable with an unwavering customer- first attitude and polished communication style to educate and advise guests, train and motivate teams, and collaborate with cross-departmental leaders to deliver outstanding customer service. CORE COMPETENCIES

• Produce Operations Oversight

• Team Training & Leadership

• Impactful Food Presentation

• Timely Stock Replenishment

• Freshness & Quality Inspections

• In-Store Promotions; Event Planning

• Worksite Cleanliness and Safety

• Forklift & Pallet Jack Operation

• Stocking Regulations and Guidelines

• Broad-Based Knowledge of Retail and

Wholesale Food Industry

• AS400 Inventory Management System

PROFESSIONAL EXPERIENCE

SPROUT’S FARMERS MARKET Chino Hills, CA

Produce Department Clerk, 2014

Oversaw team of up to 10 Produce Clerks in tending to customer needs and managing the timely creation and replenishment of fresh fruit and vegetable displays. Warmly greeted customers, advised on specials, made product recommendations, answered questions, and provided education on organic versus commercial foods. Operated forklift and pallet jack to maneuver heavy wooden pallets to constantly check produce for freshness and quality, to confirm receipt of produce orders, and to arrange inventory in chronological order according to delivery date and expiration date. Monitored inventory levels and placed orders in AS400 system. Kept detailed inventory records. Key Contributions:

Ø Highly regarded by management for discovering inventory shortages and other items often overlooked by other employees. Demonstrated strong attention to detail in confirming that all ordered products were delivered, in identifying shortages, and in ensuring that Sprout’s was not charged for undelivered items.

Ø Consistently role modeled and coached employees on keeping produce displays visually appealing, fresh, full, and frequently replenished. U.S. FOODS INC. La Mirada, CA

Inventory Control Technician, 2012

Received, broke down, labelled, and strategically stored inventory in a 50,000 square foot, 34-degree refrigerated warehouse, with constant focus on ensuring the maximum quality and freshness of fruit, KEN SATO • Page 2

vegetable, and dairy products. Maneuvering an electrically powered pallet jack through all wooden pallets across the warehouse space, inspected all products for freshness and quality. Skewed products into the AS400 system utilizing code-dated paper labels indicated product delivery date, product date of expiration, and product identification name. Promptly removed products nearing expiration or at risk of perishing. Remained in constant contact with management throughout day regarding placement of code-dated products. Prepared fresh, made-to-order salads to be delivery to customers. Key Contributions:

Ø Excelled at arranging inventories in such a way as to enable order selectors to pull, organize, and shelve product in chronological order according to manufacturer code. Ø Made freshness a top priority for all inventory technicians by performing random, ad-hoc quality checks on items throughout the day.

RALPH’S GROCERY COMPANY Studio City, CA

Night-Shift Produce Clerk, 2007 to 2010

Rotated and stocked fruit and vegetables, created visually appealing product displays, assisted in promoting seasonal offerings, and constantly monitored food freshness to ensure highest-quality offerings. Assisted customers in locating items and recommending products. Utilized pallet jack to maneuver around wooded pallets in storage room.

Key Contributions:

Ø Known for unyielding focus on keeping customers happy. Ø Meticulously kept back prep room organized, sanitized, and replenished with needed supplies. EDUCATIONAL BACKGROUND

Coursework towards Bachelor of Arts in Graphic Design MOUNT SIERRA COLLEGE Monrovia, CA

Associate of Arts in Graphic Design

PASADENA CITY COLLEGE Pasadena, CA

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