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Customer Service Medical Assistant

Location:
Baltimore, MD
Posted:
November 06, 2016

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Resume:

PROFESSIONAL OBJECTIVE

To obtain a position that will utilize my diversified skill-sets, challenge my intellect, as well as, enhance the level of knowledge and expertise that has been obtained in my past field experiences

EDUCATION

TESST College of Technology, Baltimore, MD 08/2006 - 12/2008

Medical Assistant Program Certificate (3.95 GPA)

South University Savannaha GA, )2/14/2016 -11/06/2018

Associates Degree in Allied Health And Science (Current Student)

HIGHLIGHTS OF QUALIFICATIONS

Completed MA Clinical Certificate Program; Current CPR Certification

Excellent communication skills and ability to work well under pressure

Follows directions well and works well with a team and individually under minimum supervision

Provides excellent customer service and problem solving skills

CLINICAL & ADMINISTRATIVE SKILLS

Take Vital Signs-blood pressures, temperatures, visions, etc.

Finger Sticks, Hematology & Phlebotomy

Assist with exam and minor office procedures- Administer Injections, Specimen Collection, Venipuncture and EKG’s

Complete understanding of OSHA / HIPPA Regulations

Office Administration: scheduling appointments, medical record maintenance, billing & coding

PROFESSIONAL EXPERIENCE

Wal-Mart, Baltimore, MD 10/2008 - 12/2012

Sales Associate

Served and fulfilled orders and provided quality customer service in a professional and courteous manner

Cleaned food preparation equipment, work areas, and counters or tables

Planned work on orders so that items served together are finished simultaneously

Performed simple food preparation tasks such as making sandwiches and carving meats

Ordered supplies and stocked them on shelves

Team Lead and trained associates

Comptroller of Maryland, Annapolis, MD 02/2008 - 06/2008

Editor (Seasonal)

Answered telephone inquiries and provided excellent customer service

Reviewed and edited tax return forms to ensure that documents were completed correctly and submitted for tax refunds

Developed packets and sent out correspondences to citizens regarding the status of their tax returns

Handled sensitive documents which contained individuals personal history information with confidentiality and professionalism

Langston & Associates-Family Practice, Annapolis MD 11/2006 - 02/2007

Medical Assistant

Answered telephone inquiries, offered test results, appointments, and practiced services information, as requested

Verified patient insurance and updated patient information, as needed

Prepared exam rooms for the doctor to see new and existing patients

Completed checks for blood sugar, blood pressure and complete blood counts

Documented patient history when clients arrived for their appointments

Administered and calculated medication and gave flu shots to patients, as needed

Completed venipuncture for patients who needed to have blood tests

Prepared labs specimen and completed urinalysis for pick-up

Conducted throat cultures for patients who may have strep throat

Assisted the physician with suture removals

TESST College of Technology, Baltimore, MD 08/2007 - 12/2007

Financial Aid Assistant (College Work Study)

Organized student files and ensured that the information was updated and completed

Scanned student files to organize them electronically and ensured that all student records were accounted for

Completed data entry to update student records

Contacted students to advise them about their financial aid and scheduled appointments for the students to meet with financial aid counselors

Performed data entries utilizing word processing and spreadsheet applications

Michaels Arts and Craft, Annapolis, MD 03/2004 - 01/2007

Overnight Stocker

Trained new employees on how stock the floor as well as kept the stock room neat and organized

Stocked merchandise to ensure that there was ample products available for sale

Scanned and labeled merchandise to ensure that it was logged into the system and accounted for students



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