Tiffany Angel

**** ****** ***** ***** ****

Julian, WV 25529

acxeds@r.postjobfree.com

304-***-**** (home number)

Public Partnerships, LLC 304-***-****

Supervisor: Randy Hill

Job Title: Business Analyst

Years Employed: 2/14 – Present

Did you supervise any employees? No.

Detailed Description of Your Duties and Responsibilities:

Provide support in improving policy, program, or operational objectives. Develop project plans and maintain progress toward established objectives. Serve as a primary point of contact for ongoing communications with clients. Perform and oversee data collection and analysis. Serve as an internal consultant to other projects or product lines. Prepare materials for training seminars and sales presentations.

APS Healthcare 304-***-****

Supervisor: April Goebel

Job Title: Member & Family Liaison \

Years Employed: 4/10 – 2/14

Did you supervise any employees? No.

Detailed Description of Your Duties and Responsibilities:

Provide training/assistance to consumers/families and stakeholders regarding participation in their respective WV I/DD Waiver. Member and Family Liaison provides consumer/provider/community education, conducts focus groups, offers informational/referral services, conducts surveys, receives consumer/family complaints & issues.

Title XIX MR/DD Waiver Program 304-***-****

State Agency

Supervisor: Jon Sassi

Job Title: Administrative Services Assistant I

Years Employed: 2/02 – 4/10

Did you supervise any employees? YES, began supervising, 2/02, I supervised two Office Assistants

Detailed Description of Your Duties and Responsibilities:

Assist in making operational plans for the flow of work within our office (have either helped in developing processes or developed processes on my own in regards to prior authorization process, hearing process, filing process, etc.) Log information into the database for re-certification, certification, denial, termination, wait list, prior auth letters, complaints/investigations. Key point of contact for all hearing information for MR/DD Waiver. Schedule hearings and keep a log and calendar of hearing information. Send out information on program, order brochures, etc. Help with revising manuals. Proof documents. Maintain a log with all complaints/investigations for Waiver approved agencies. Enter information into Unisys system. Have knowledge of Word, WordPerfect, Excel, Visio, Web based program designed for Waiver, Groupwise, Mainframe, Cardiff (Scan Station).Recently have been working with providers to improve our working relationship. Supervise Office Assistant II and Office Assistant III. Very well organized.

Bureau for Behavioral Health and Health Facilities 304-***-****

State Agency

Supervisor: Frank Kirkland

Job Title: Secretary I

Years Employed: 10/00 - 2/02

Detailed Description of Your Duties and Responsibilities:

Schedules, prioritizes and distributes workload for the division, assuring completion and accuracy by editing and proofreading. Types letters, charts and reports from verbal and written instructions. Maintains logs of various certification reports, survey responses, budget/narrative form and reminds professionals of deadlines. Follows up with various Behavioral Health Center directors on budgets/forms that need to be submitted to the office. Composes routine correspondence. Copies and distributes materials to other divisions and BBHHF staff. Sets up and maintains a central file for the division (including personnel and confidential files). Also maintains director and division staff calendars and itineraries. Maintain division library including formal and informal publications. Takes messages and gives assistance when professional staff are out. Maintains annual and sick leave records for division. Maintain current mailing lists. Makes lodging, airline and conference room reservations. Makes arrangements for division conference including registration process. Completes and types in- and out-of-state travel expense accounts. Supervises and directs other division support staff and proofreads all correspondence. Set up new system for unmet needs grants, logs and sends out letters; keeps up with money spent. Set up spreadsheet for MR/DD Waiver hearings; contacts up to 5 people to schedule hearings; runs reports regarding hearings (e.g., how many decisions were upheld, turned over, withdrawn, etc. Other duties as assigned.

Office of Maternal and Child Health 304-***-****

State Agency

Supervisor: Shelia Haynie

Job Title: Office Assistant II

Years Employed: 8/95 - 10/00

Detailed Description of Your Duties and Responsibilities:

Perform as an Operations Assistant: typing in Word Perfect, Lotus 1-2-3; type memorandums, letters, letter of agreements (contracts), display material, marketing material, manual, pamphlets, fact sheets; filing; telephone log each telephone bill, date and sign, send to Fiscal Office; WIC log new referrals for the WIC Program, send the referrals out to an Outreach Worker, when I receive the information back from the Outreach Worker I log the new information and then send the referral to the state WIC Program; Children with Special Needs log all Special Need Referrals, send to the Outreach Worker, log the new information and send the referral on to Children with Special Health Care Needs; oversee all provider files (over 600); enroll new providers into the system (through Medicaid)BType letter of agreement and memorandum to the Medicaid Program, send information to Medicaid, when the provider is approvedBsend the letter of agreement to the Program Specialist in the provider=s region, send a letter of agreement to provider and inform our staff of the new provider, make folder for provider and file; Display BoardsBcome up with Display Ideas (e.g., Brighten your child=s health, Brighten your child=s smile, Brighten your child=s futureBused sun beams, rays and a sun), type, print and cut out all display materials and put together a display board for events such as Kids Day at the Legislature; other office duties as required.

Wal-Mart 304-***-****

Retail

Supervisor: Joe Baber

Job Title: Layaway Manager

Years Employed: 8/92 - 8/95

Did you supervise any employees? YES, began supervising 6/94 - Lay-away cashiers-anywhere from 3(5-96)to 25 (8-96)During Christmas Season

Detailed Description of Your Duties and Responsibilities:

As Cashier (8/93-1/96): Scanned and bagged items, put away all merchandise that was moved on the floor, zoned all isles, As Lay-away Cashier (1/96-5/96) ran lay-away register, typed in address, telephone number of person putting items into lay-away, boxed items and stored in storage bins, used Telexion to scan all boxes in the bins for reports (i.e., reports that told what were in the boxes and where the boxes were located in the bin area); As Lay-away Manager (5/96-10/96) ran lay-away register, typed in address, telephone number of person putting items into lay-away, boxed items and stored in storage bins, used Telexion to scan all boxes in the bins for reports, made up schedules for anywhere from 3 to 25 employees, trained new employees that came for Christmas.

Other Information:

EDUCATION:

Did you receive a high school diploma or high school equivalency diploma (GED)? Graduated from Scott High School, 1992, also during high school I attended Boone County Vocational School Business for 2 years, 2 semesters out of each year.

COLLEGE:

Southern WV Community and Technical College – Business Degree, Associates

REFERENCES:

Cynthia Beane, Bureau for Medical Services, 304-***-****

Cecilia Brown, Bureau of Senior Services 304-***-****

April Goebel, APS Healthcare (now Kepro), 304-***-****

WHAT I’M LOOKIN FOR:

I want a job that is rewarding, demanding and challenging. I love reviewing current processes and improving them. I also like reviewing data and helping to improve the databases.

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