Helen Wilkinson

**** ******** *** #*

Guilford, VT 05301

802-***-****

acxebi@r.postjobfree.com

Skills

Assistant Manager Customer

Service Supervisor Front End

Supervisor

Experience

April 2013- PRESENT

Wendy’s, Brattleboro VT- Crew Member

I Perform a multitude of job duties. Before morning opening I am responsible for building the signature salads for the lunch shift. Key responsibilities include greeting customers, submitting orders, and operating the cash register. In some cases, food preparation and drive-thru duties. Demonstrate customer service, problem-solving, and basic computer skills. In addition to customer service, cleaning duties in the diningroom include wiping off tables, retrieve trays, vacuum carpets, and sweep and mop floors. Additionally, stocking napkins, condiments, and utensils. Depending on the shift,may be asked to assist in opening or closing the store, while following safety and health guidelines at all times.. January 2016 -PRESENT

Quality Inn, Brattleboro VT- F ront Desk Agent/Night Auditor Accommodating hotel patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guest. Reconcile daily revenue and expenses so that guests are correctly billed and credit card transactions get accurately recorded. Prepare reports used by management to analyze the performance of income-generating areas, such as catering and restaurants, and the occupancy by market segments, such as leisure, business and meetings. July 2008 - January 2016

Wal-Mart Stores, Hinsdale, NH - Cashier, Customer Service, Overnight Stock, Inventory Managemnet, Overnight Dairy Stocker, Deli Clerk 2

Scan and verify prices on products.Take payment in exchange of products. Process checks and credit card payments. Balance cash registers at the end of each shift. Manage product returns and exchanges. Assist with stocking shelves and rotating items. Check daily cash accounts. Listen to customers’ grievances and offer to resolve their problems. Manage receipts and coupons. Providing excellent customer service; stocking and receiving deli items, such as meats and cheeses; maintaining the department's appearance and cleanliness; and following company policies and procedures as well as local and federal laws regarding food safety.

Education

Graduated from Brattleboro Union High June 2002

High School Diploma

Special areas of study - Business, Retail Management Objective

I have always believed in doing a job until it’s complete and to the best of my ability. I am dependable, punctual and always ready to take on new tasks.

I have held a full time and part time job consecutively for the past 13years. I take pride in any job I am doing and never hesitate to ask questions when I need to.