GUSTAVO A. CAMARENA

**** ****** *** *** ** ? New Rochelle, NY 10801 ? cell: 914-***-**** ? email: acxe9u@r.postjobfree.com

TECHNICAL SKILLS

Server Operating Systems Microsoft Windows Server 2008 / 2010 VMware Workstation

Workstation Operating Systems MS Windows 7, 8, 10 Apple O/S Maverick, El Capitan, Sierra

Hardware HP/Compaq Servers and Workstations Dell Workstations and Laptops

IBM ThinkPad / Lenovo IdeaPad Stand-Alone KVM / IP KVM switches

Apple PowerBook Pro / Air Nortel Switches

PolyCom IP Video Conference Tandberg IP Video Conference

Mobile Hardware Blackberry Android

iPhone 5, 6, 6s, 7 iPad Mini, Air, Pro

Software Microsoft Active Directory Corel 11/12/x3/x4/x5

Microsoft Outlook 2013,2015 (0365) Novell GroupWise

Microsoft Office 2013,2015 (0365) Lotus Notes

Microsoft SCCM Symantec Antivirus/EndPoint

McAfee EndPoint Encryption Cisco WebEx

PROFESSIONAL EXPERIENCE

NEWELL BRANDS

Senior Desktop Support– Norwalk, CT April 2014 to September 2016

* White glove assistance to all the C-Level Executives

* Perform off site home office support for Executive staff

* Create new users in O365 and Active Directory

* Assist in federation changes between different domains

* Configure new phone lines or change permissions on Avaya Site Administrator

* Perform desk?side support service

* Manage workflow and service request through ticketing system

* Imaging/Re?Imaging end user desktop and laptop using SCCM

* Software installation, configuration, and troubleshooting for end users

* Hardware and Software upgrades

* Purchase through different vendors the necessary hardware including laptops, VoIP phones, and accessories

* Performance of IT support duties as defined by IT manager

* Network printer installation/configuration

* General Desktop Support/Project Coordination/Move activities

* Support and assist colleagues; commit to and be accountable for overall group success

* Monitor, analyze and address reliability and performance issues

* Analyze problems, develop creative solutions and assess risks/benefits

* Develop strategies for resolving them and preventing future occurrence.

* Work with IT department group to assist with application design/development/upgrade testing and implementation

* Assess and address compliance with applicable IP Policies, Standards and Technical controls

* Document supported system and application procedures and processes

* Create manuals for users / technicians

* Keep abreast of technology changes and Client's operating environment changes to assess potential impact to supported systems and applications and to proactively look for opportunities to improve service and/or reduce costs

* Change Management Process (scheduled outages)

Accomplishments

* Configured Mac desktop and laptops across the home to the home network along with two HP network multifunction printer

* Wrote welcome guides for new users including how to log in, outlook use, Skype for business meetings and VoIP use

CONSOLIDATED EDISON IN

Senior Desktop Support– Rye, New York September 2013 to April 2014

* Windows 7 migrations – upgrade users existing hardware to new laptops desktops with Windows 7

* Windows 7 migrations – upgrade existing hardware with SCCM software upgrade over PXE and verify associated updates

* Windows 7 migrations – Substations and Rye headquarters

* Print Server configurations and modifications

* Diagnostics of Panasonic Toughbook laptops to work while in the field

* Day to day use of HP Service Manager ticketing system

* 1st and 2nd Level support for users

* Software diagnostics for Windows 7, MS office 2010, Adobe Acrobat, AutoCAD, Logica ARMS, and, AvaiL tracking software

* Virtual application diagnostics

* HP, Samsung, Lexmark local printer configurations

* Mass rollout of Dell desktop and Lenovo laptops with new SCCM images

* Discarding of out of warranty equipment by wiping with BLANCCO and updating corporate database

* Polycom Video Conferencing

Accomplishments

* Respond to all user’s needs and closing help desk tickets as efficiently and properly as possible

* Wrote introductory manuals for new users

* Assisted in the modification to the existing SCCM image

QBE THE AMERICAS IN

Senior C-Level Desktop Support– Manhattan, New York July 2010 to May 2013

* Actively interviewed candidates with manager to verify credentials and abilities to suite the department’s needs

* Lead technician guiding new technicians and interns joining the desktops support team with the day-to-day operations

* Lead technician who provided manuals to new technicians and interns guiding them on the ticketing system, configurations, and how to handle all users

* Lead technician to off-site venue for the first ever international / global C-Level Executives meeting

* Lead technician with the upgrade to the existing Audio / Video equipment running Control 4 software and integrated phone line for conferencing all from a touch screen or alternative desktop / iPhone / iPad / Android control option

* On-site and remote support for client in New York office

* Assist in Cherwell ticket based environment and resolve various technical issues

* Configure Blackberry devices on the BES

* Support Network printing, exchange e-mail, hardware configurations

* Imaging of new computers and laptops upon arrival via SCCM

* Migration from Windows XP to Windows 7

* Verification of permissions to all migrated users within Active Directory

* Create step-by-step installation instructional guides with illustrations for end-users

* Assist in Citrix login, understanding standard usage and diagnosing issues

* Inventory update

* Configure Avaya phone via GUI

* Conference preparation using projectors, laptops and WebEx software

* Continued maintenance and upkeep with the touch screen audio / video equipment with outside vendor

Accomplishments

* Respond to all user’s needs and closing help desk tickets as efficiently and properly as possible

* Designed the workbench to be a standard staging area to image large numbers of laptops and workstations

* Wrote introductory manuals for new users

* Assisted in seamless transmissions of company’s CEO to transmit video conference with slide show presentations to all offices in the U.S.

GLOBAL RESOURCES LTD / INSIGHT

Lead Technician– Manhattan and Westchester, New York October 2006 to July 2010

* Assisted in the conversion from Bank of New York branches to JPM Chase

* Occasional diagnostics performed at Chase branches when needed

* Currently assisting in the conversion of Washington Mutual (WaMu) branches to JPM Chase

Accomplishments

* Lead technician in equipment conversion to meet the JPM Chase standards and train users how to transition into the new equipment

* Inventoried and shut down branches after WaMu acquisition

NEW YORK STATE UNIFIED COURT SYSTEM – NEW YORK STATE COMMISSION ON JUDICIAL CONDUCT

Principal LAN Administrator– Manhattan, New York April 2008 to October 2008

* Oversaw three technical liaisons at each office (NYC, Albany & Rochester)

* Created and maintained structured spreadsheets of peripheral inventory per office

* Created and maintained structured spreadsheet with static IP addresses to assign to various peripherals including printers and remote desktop to selected users per office

* Created spreadsheet assigning phone numbers, TNs, DNs and users for VoIP rollout per office

* Nortel VoIP phone deployment and maintenance

* Created user-friendly graphical manuals explaining how to use specific software

* Created PowerPoint presentations explaining network structure and correct method to save archives

* Maintained servers – disaster recovery, restore from tape, hardware diagnostics

* Active Directory management – User creation and permissions

* Computer deployments using Ghost and using remote software for maintenance

* Printer deployments, networking and troubleshooting

* Redirection of fax lines using punch down block as median

* Configured Blackberry devices associated to the NYS e-mail system and BES

* Set up PolyCom video conference

* Familiarity of Mac O/S 10 and configuration

Accomplishments

* Traveled between Rochester, Albany and New York to ensure all three offices were connected properly via fiber optics.

* Upgraded all three offices to Nortel VoIP phone systems making their telephone price lower and connection between offices free.

* Converted a mixed hardware environment to a pure Dell workstation, laptops and server network.

* Developed a new Symantec Ghost image containing all the needed software for all the offices under one domain.

* Created graphic guides on how to use FTR software for off-site usage.

NEW YORK STATE UNIFIED COURT SYSTEM

LAN Administrator (9th Judicial District) – White Plains, New York December 2005 to April 2008

* Created user e-mail & profile accounts

* Maintained Servers – NOC integration, network mapping of drives, software installation

* Oversaw duties and assign them to staff

* Setup of PolyCom video conference equipment

* Setup of Tandberg video conference equipment and associate to existing PolyCom equipment

* Frequent overlap of PC Analyst duties assigned previously

* Preparing LCD and Plasma TVs to receive wireless television transmission from VBRICK IP solution

Accomplishments

* Liaison to the 1st Judicial District to diagnose and troubleshoot APC UPS systems and Nortel routers and switches.

* Liaison to the 1st Judicial District and requested to plot cisco access points for public usage across the 9th Judicial District’s Annex building.

* Prepared and configured PolyCom and Tandberg both stationary and mobile equipment to be used in court rooms and conference rooms.

PC Analyst (9th Judicial District) – White Plains, New York August 2004 to December 2005

* Performing Maintenance, Optimizing and Troubleshooting Dell PCs

* Deployed, troubleshot and maintained Nortel VoIP (Voice over IP) phones

* Creating Ghost images for future deployments

* Troubleshooting POTS (Plain Old Telephone Service) associated to faxes

* Peripheral Configuration including HP local & network printers, HP Digital Senders, Barcode

* Scanners

* Testing integrity and gain/loss of fiber optical cables

* Testing integrity of CAT5 & CAT6 cables

Accomplishments

* Assisted over 1.300 users in the district both over the phone and on-site.

* Developed a more structured ghost image for standard usage within the district.

* Instructed new employees regularly in a formal classroom session.

* Created manuals for both technicians and non-technicians guiding them step-by-step on using programs associated in the court system.

* Verified new Annex to the court building was accurate by testing new CAT6 integrity ensuring usage for employees transitioning into the space.

* Liaison to the 1st Judicial District to diagnose and troubleshoot APC UPS systems and Nortel routers and switches.

WAN Technician (1st Judicial District) – Manhattan, New York April 2004 to August 2004

* Nortel 460 Switch Configuration, upgrading and installation

* Deployment and installation of routers to various court Network Operating Centers

* Installation and configuration of NIC Capable APC brand UPS for remote access and general monitoring

* Testing integrity and gain/loss of fiber optical cables

Accomplishments

* Learned how to configure Nortel switches and setup fiber optic multi-link

* Assisted in a first phase state-wide upgrade to new Nortel switches to support PoE (Power over Ethernet).

* Assisted in a second phase state-wide upgrade to Nortel VoIP phones using the new backbone.

* Learned how to use the Fluke tester and run reports for CAT5 / CAT6 integrity and single-mode fiber / multi-mode fiber optic dB loss.

TRANSBEAM INC.

WAN and LAN Technician– Manhattan, New York September 2002 to February 2004 8/99 to 3/00

* Installed DSL lines to new users

* Configured Routers with correct bandwidths and open ports

* Troubleshot DSL lines

* Knowledgeable with punch down blocks (66/110) and DMARKS

* Configured network to comply with our router configuration

* Configured DHCP / Static IP

* Ran CAT3, CAT5 & CAT6 and terminated to punch down blocks, RJ-11 tips, RJ-45 tips, end

* points and surface mount jack boxes

* Configured PCs for users from O/S to various programs

* 1st and 3rd Level Support to all clients for hardware and software configuration

Accomplishments

* Learned how to configure modems and switches with internal VoIP ports.

* Assisted in designing a NOC (Network Operating Center).

* Assisted in designing a full network closet.

DIGCOM INTERNATIONAL INC.

Computer technician / Sales– Farmingdale, New York May 2001 to September 2002 7/96 to 7/98

* Assembled systems from scratch per the customer’s request

* Troubleshot RMA (Return Manufacturer Authorization) systems upon receipt

* Troubleshot systems after being placed in testing room of 110ºF

* Sold systems based on full knowledge of all systems pertaining to Point of Sales, Kiosk, all –in-one

* systems, and touch screen LCDs

* Developed phone skills and the art of persuasion

* 1st Level Support to all clients regarding hardware and software configuration

Accomplishments

* Learned a more thorough manner of diagnosing hardware including motherboards, CPUs, RAM, hard drives and touch screen LCDs

* Acquired efficient techniques on mass quantity computer assembly line.

* Became more experienced on making phone sales in large scales.

OIT / NYIT COLLEGIS

PC / LAN Technician – Old Westbury, New York September 1998 – May 2001

* Worked hand in hand with Help Desk

* In charge of 1st – 4th level support for all hardware and software configuration

* Created images for multiple PC’s to be ghosted

* Installed Windows NT 4.0 and all other apps and programs for original image

* Configured multiple PC’s using Norton’s Ghost

* Switching old with new configured PC’s to users

* Networking and configuring PC’s and NIC’s to our servers (NT based)

* Installed, configured and networked printers for multiple users

Accomplishments

* Introduced to networks and how to use a variety of tools including punch down, tone generator and RJ-45 crimper.

* Introduced to ticket system and how work in an efficient manner within the IT department.

* Learned how to assemble, and diagnose computers.

* Introduced to the fundamentals of installing operating systems.

CERTIFICATIONS Comp TIA Network + Certification

Dell Certification for workstation, laptops and multifunction printers

EDUCATION New York Institute of Technology – Old Westbury, New York

Bachelor of Science in Electrical Engineering, and Technology

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