Customer Service Office

Ruben Garcia

New York, NY 917-***-**** *****.******.****@*****.*** www.linkedin.com/in/rubengarciajr2

SUMMERY

15+ years’ experience in technical support service OPR (Overseas Publishers Rep)

High motivated and resourceful

Ability to provide customer support in the mode of phone, chat, e-mail and in person

Strong background in advanced computer hardware and basic software support

Always looking for new challenges

SKILLS

Microsoft Windows: XP, 7 Pro

Microsoft Office: Work, Excel, Powerpoint, Outlook

Microsoft Active Director, Exchange

Adobe CC: Photoshop, Acrobat, Firework, Dreamweaver, Illustrator

Symantec: Endpoint, Backup Exec

ServiceNow Ticketing System

Resolving complex issues in a timely manner

Setup of office equipment: Local printers, network printers, fax machine and scanners

Setup and configure new desktop, workstation and laptop

Trouble shooting hardware: hard drive, memory, motherboard replacement and software

S.E.P. INSTALLTION

Server Work: Upgrade server Farm, Deploy SEP to servers

Workstation: Coordinate with users, Rollouts, Scheduling

Possibly creating packages for 32bit & 64bit machines

EXPERIENCE

DESKTOP SUPPORT TECHNICIAN, OFFLINE ASSETS INVESTIGATOR, CUSTOMER SERVICE INSIGHT GLOBAL, LLC / HCL AMERICA-DEUTSCHE BANK

NEW YORK, NY – MAY 2016 – PRESENT

Responsibilities includes:

Investigate missing assets: workstations, desktops, laptops

Deploy: Dell Wyse Thin clients’ terminals, desktops, workstation, laptops

Service Now Ticket system

Customer service with clients

Computer Equipment Moving Team

DESKTOP SUPPORT TECHNICIAN, INVENTORY MANAGEMENT, CUSTOMER SERVICE

OVERSEAS PUBLISHERS REPRESENTATIVES

NEW YORK, N.Y. JANUARY 1996 - MAY 2015

Responsibilities included:

•Configured smartphones and tablets for employees

•Configured and maintained office workstations to prevent interruptions of work flow

•Maintained the company website

•Updated servers on a weekly basis; also, responsible for system checks and troubleshooting

•Troubleshoot technical issues with clients

•Maintained consistent and clear communication with clients and coworkers

•Being on call always to assist with any problems

•Managed inventory and Supervision of shipping dept.

•Secured the facilities at the end of the business day

EDUCATION AND CERTIFICATION

LAGUARDIA COMMUNITY COLLEGE, LONG ISLAND CITY, NY G.E.D.

METRIX LEARNING ONLINE TRAINING, NEW YORK, NY JUNE, 2017

COMPTIA A+ & NETWORK+

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