Rachel Hayes-Jenkins, MBA

**** * ******** ** *******, AZ 85295 602-***-**** acxe88@r.postjobfree.com

Global HUMAN RESOURCES LEADER

Diverse Human Resources Professional with over fifteen years of managing multi-state and global HR functions with proven ability to implement strategic human resources initiatives, organizational structure, corporate compliance ensuring efficient processes, and cost saving measures. Creative and visionary leader with expert knowledge of employment laws, employee relations, team-building, leadership coaching and employee development. Strategically-focused senior HR champion with results driven capacity in managing HR metrics, compensation analyses, succession planning, and accomplished in corporate restructuring and turnaround of under-performing organizational departments.

Experience working with the following systems: MS Office Suite (Word, Excel, PowerPoint, Publisher, Access) Workday, PeopleSoft, Oracle, SAP, ADP, iCIMS, Vista-HR, Ulti-Pro, Kronos, SharePoint, HireRight/HireBridge, Lawson, Paychex Workforce, Paycomm, Zenefits, Taleo and Ceridian.

SKILLS

Strategic HR Planning & Leadership

High Performing Talent Acquisition

Multi-Unit Management

Global/Corporate/Regional

FMLA/ADA/ERISA

DOL/EEOC/FSLA

Employee Relations/Unions

Change Management

Succession Planning & Development

Compensation Program Development

Merger & Acquisition Restructuring

US & International Law

Diversity &Inclusion

Employee Health & Safety/OSHA

Professional achievements & expertise

FOOD FOR THE HUNGRY, INC. Phoenix, AZ 2016 -Present

Food for the Hungry (also known as FH) is an international relief and development organization with operations in more than 20 countries. Supports: Global Grants & Donor Relations, Government Finances, Marketing, Emergency Response Team, Global IT Team, Operations, Client Relations, and Resources & Development Business Units. Locations included United States, Canada, United Kingdom, Africa Region (Democratic Republic of Congo, Kenya, South Sudan, Ethiopia, Mozambique, Rwanda, Uganda, and Burundi) Latin American Region (Guatemala, Bolivia, Peru, Nicaragua, Haiti and Dominican Republic) and Asia Region (Bangladesh, Cambodia, Indonesia, and Philippines) and Lebanon.

Director of International Human Resources (2016- Present)

Collaboration with Regional HR Manager(s), Country Directors and Regional Directors, assessing HR capabilities and capacity, and determine the best strategy to build HR strength in the countries.

Serve as a key member of the Global Service Center Leadership Team and International HR Leader to corporate headquarters with dual reporting to Senior Global HR Director and Chief International Officer.

Designed, developed, and conducted ongoing HR Best Practices supervisor trainings for all international management staff.

Developed/Updated and maintain HR guidelines focused on host country labor laws, taxes and legal issues primarily in relationship to expats and TCN’s; ensuring guidelines are implemented and followed.

Developed recruiting plans and practices as well as provide input to the day to day operations of international recruiting.

Guided and advised management to the realignment with company's pay structure, confirmed competitive salaries with NGO markets and ensure that the pay scale is fair and equitable. Manages International HR Department operational budget.

Frequent travel to all regional/field offices to connect with employees to develop stronger relationship with the field offices and Global Service Center.

Key contributor with the Africa Region HR Taskforce that develops ongoing strategic initiatives for the most vulnerable countries that our offices are located.

Serves a member of the Global Safety and Security Committee for Executive Leadership team.

CAE, INC. Mesa, AZ 2012-2016

CAE Inc. is a Canadian manufacturer of simulation technologies, modelling technologies and training services to airlines, aircraft manufacturers, defense customers, mining companies and healthcare specialists. Global company, $2.8B revenue, employs 8000 employees with more than 160 sites and training locations in 35 countries. Supported: Global Human Resources Business units within Manufacturing, Production, Operations, Client Relations, and Sales departments. Locations included United States, Canada, Australia, India, United Kingdom, Malaysia, Japan and China markets.

Senior Global Human Resources Business Partner (2012 – 2016)

Spearheaded new Performance Management collaboration with Workday, Inc. developing a more streamlined performance management tool which increased feedback and accountability for achieving performance objectives.

Reduced employee turnover by 38% in 2014 through successful implementation of new incentive program and bonus structure.

Challenged the cost of benefits saving the company $212K in 2013, by aggressively negotiating with Vendors.

Successfully initiated due diligent tactical plans during merger of CAE and Oxford Aviation Academy that consolidated functional activities and implemented department budget reviews identifying over $1.2 million in savings.

Served as the HR Business Partner to the Global EVP of Sales and sales senior team advisor on all business deals.

Designed metrics to more closely link performance to rewards.

Demonstrated industry expertise and strong communication skills in serving as liaison with the corporate general counsel.

Human Resources Business Partner (2012 – 2013)

Developed and implemented a new business procedure in 2012, reducing the flow of unnecessary paperwork by 60%, producing more productivity with United Kingdom Client Relations group.

Implemented the Global Safety culture responsibilities included OSHA Reporting, OSHA Required Safety training administration throughout the region, organizing safety committees, and developed programs focused on safety for the region.

Ensured management and staff were fully educated on the proper interpretation and application of collective bargaining agreements, personnel, compensation, performance management and grievance policies management.

Negotiated terms with staffing agencies and outside vendors to improve service relationship, resulting in cost savings of $85k.

PHOENIX JOB CORPS CENTER/MINACT INC. Phoenix, AZ 2010-2012

Partnership with the U.S. Department of Labor- Phoenix Job Corps offers hands-on career technical training as well as academic training. Supported: Logistics, Maintenance, Training, Residential, and Project Management Business units. Locations included Arizona and California sites.

Manager of Human Resources/EEO Officer (2010 – 2012)

Provided the full spectrum of Human Resources support for the Phoenix site. Manage all legal and compliance issues, employee relations, performed executive-level consulting in organizations development, coaching, results-oriented training, development and strategic planning.

Successfully implemented an Alternative Dispute Resolution (ADR) program that reduced the number of local EEOC complaints by 29% within three months of deployment.

Collaborated with Vice President and General Manager while assisting the Center Director and site leaders in growing there businesses through innovative human resources management.

Revised contracts with outside vendors for drug/background investigations resulting in better services and improved turnaround time for the company.

Reduced staffing and compensation costs by $300k by developing hiring and pay programs that drove high productivity and job satisfaction.

Developed new Departmental Training Plan that was mirrored throughout the U.S. Department of Labor Job Corps Centers in the San Francisco Region. Recognized by U.S. Department of Labor Equal Opportunity Commission Forum in Washington, D.C. for Excellence in Compliance and Employee Relations.

STANDARD REGISTER COMPANY Tempe, AZ 2009-2010

Fortune 500 Company that provides document creation/printing services for government agencies, financial institutions, commercial businesses, and health care organizations. Resourceful Human Resources Partner that transformed the West Region Human Resources Departments into a high performance culture that emphasized empowerment, quality, productivity, and standards of a superior workforce. Supported: Sales, Manufacturing, Retail, Production, Call Center and Client Relations Business units. Locations included Alaska, Arizona, California, Colorado, Hawaii, New Mexico, Texas, and Washington sites.

Regional Human Resources Business Partner/Administrator (2009 – 2010)

Improved employee satisfaction by 20% by implementing division wide performance management 360 degree feedback program which identified and corrected and deficiencies within the supported departments.

Initiated human resources reporting system to update technicians, field managers, senior managers, and executive directors on progress of human resources goals in areas such as recruitment, turnover, employee retention, recruitment cost, benefit cost, and cost saving efforts.

Created and instituted an innovative staffing plan that reduced turnaround time for hard-to-fill positions by 32%, by expanding recruitment software.

Partnered with 2 local unions in the execution of collective bargaining agreements.

Designed and presented management training programs ranging from first-line supervisors to senior management teams to facilitate understanding of employment relations, diversity issues, employment law, recruiting, and organizational development; program functioned as cornerstone union avoidance, employee retention and increased employee morale.

UNITED STATIONERS SUPPLY, INC. Tempe, AZ 2008-2009

Fortune 500 Company who is ranked the largest wholesale distributor of business products in North America. Effective Regional Human Resources Manager responsible for the Western Region Human Resources functions. Supported: Automotive Essentials, Call Center, Distribution, Facilities, Manufacturing, and Production Business units. Locations included Arizona, California, Colorado, New Mexico, Oregon, Utah, and Washington sites.

Regional Human Resources Manager (2008 – 2009)

Orchestrated daily HR functions supporting 450 employees with two HR generalists, one HR specialist and served as the HR Business Partner to the call center and client relations business units.

Developed new incentive program for Service Technicians and Distribution center staff.

Overseer for HR budget, which included the training and travel budget for the West Region facilities.

Identified areas for function centralization and best practices during labor relations in 2009.

ADDITIONAL WORK EXPERIENCE

Arizona Mentor-Phoenix, AZ: HR Generalist (Contractor), 2008-2008

All About People-Phoenix, AZ: HR Administrator (Contractor), 2007-2008

AMTAC Medical Training Academy- Detroit, MI: Human Resources Manager, 2006-2007

Charter One Bank- Detroit, MI: Teller/Human Resources Branch Manager, 2002-2006

Einstein Bros Bagels-Dearborn, MI: HR/Customer Service Representative (Part-time), 1997-2007

Education & Affiliations

WALDEN UNIVERSITY Baltimore, MD

Doctor of Business Administration (DBA) in International Human Resources, 2017

WALDEN UNIVERSITY Baltimore, MD

Master of Business Administration (MBA) in Human Resources, 2008

DAVENPORT UNIVERSITY Dearborn, MI

Bachelor of Business Administration (BA) in Human Resource Management, 2006

THOMAS INTERNATIONAL, LTD.-Certified Thomas Personal Profile Analyst, 2015

OCCUPATIONAL SAFETY & HEALTH ADMINISTRATION (OSHA) - 10hr Certification, 2015

ARIZONA SECRETARY OF STATE -Notary Public, 2012

SOCIETY FOR HUMAN RESOURCE MANAGEMENT (SHRM) – Member Since 2007

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