Customer Service Support
Resume:
Barrie Karen Ryan
San Antonio, TX 78240-3179
************@*****.***
OBJECTIVE:
To bring my highly developed skill set to a company with growth and development opportunities to provide the high standards of Administrative Support and Customer Service.
SUMMARY OF QUALIFICATIONS:
Excellent attendance record and strong work ethic.
Highly organized and detailed and able to follow and implement instructions to exact and specific standards.
Dedicated and focused, able to prioritize and multi-task in all aspects of customer service to archive set goals.
Independent and self-motivated, able to grow and develop positive relationships with co-workers in all organized levels.
Equally comfortable working face-to-face with customers as well as providing back of the house support.
Always maintain the highest professional standards at all times and respect to all colleagues.
EDUCATION
Everest Institute: Austin, TX (2009)
Dental Assistant Diploma
Activities and Honor Rolls: Directors list, Outstanding Student, Academic Excellence, Perfect attendance, Honor Roll, Caduceus
Certifications: RDA Certification, CPR Certification, HIPPA Certification, OSHA Certification
Career Academy: Chicago, IL (1993)
Phlebotomist and Assistant Laboratory Technician
Mother of Sorrows Catholic High School: Blue Island, IL (1977-1979)
Began my High School Courses
GED Equivalency: (1993)
Completion of my High School Courses
Barrie K Ryan
************@*****.***
EXPERIENCE:
SAN ANTONIO, TEXAS: Residence from MARCH 2015 to the PRESENT
MAXIMUS, Inc.: San Antonio, Texas
1.Application Support Technician
2.Customer Care Representative
November 9, 2015 to the present
Overall Responsibilities and Tasks: MAXIMUS provides a support role for State Case Managers in the Benefit Programs of the Texas Health and Human Services Commission (HHSC), which include Medicaid, Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance to Needy Families (TANF), and Children’s Health Insurance Program (CHIP). Provides a support role for MAXIMUS, Inc., within two job titles.
Application Support Technician: Provide computer data support by linking the client’s incoming documents such as program applications, case status changes and related supportive documents, verification information (including client income and shelter expenses), and returned mail to the state case managers immediate attention.
Customer Care Representative: Provide telephone customer service to clients regarding the selection, enrollment, and eligibility requirements for the HHSC Benefits Programs.
Provide each caller with all steps involved with the program case cycle, including the ways to successfully apply for programs, how to supply needed verification information, setting up or rescheduling required interviews with the case managers, and other related assistance.
Serve as a liaison to help connect clients to additional HHSC and related State of Texas Departments when further assistance is needed.
Communicate and document case processing information for each caller in a clear and concise manner for both the caller and other HHSC and MAXIMUS colleagues. Confidentiality and security of all case information is always held to highest standards.
Serve as an On the Job Training Support Mentor for incoming new advisors who are still in training or recently graduated to the regular production floor.
Barrie K Ryan
************@*****.***
L. K. JORDAN
MAXIMUS PROJECT: San Antonio, Texas
Customer Care Representative
August 3, 2015 to November 9, 2015
Overall Responsibilities and Tasks: Provide telephone customer service to clients regarding the selection, enrollment, and eligibility requirements for Texas Health and Human Services Commission (HHSC) Benefits Programs, including Medicaid, Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance to Needy Families (TANF), and Children’s Health Insurance Program (CHIP).
Provided each caller with appropriate resolution or direction for next application steps.
Assisted each caller with application, eligibility and enrollment requirements and program questions, and transferring customers to other HHSC and related State of Texas Departments.
Communicated and documented case processing information for each caller in a clear and concise manner for both the caller and other HHSC and MAXIMUS colleagues. Confidentiality and security of all case information was always held to highest standards.
AUSTIN, TEXAS: Residence from 2008 to 2015
Sears Holding Call Center and Member Services: Round Rock, Texas
Customer Service Representative
June 2014 to December 2014
Provided customer support to Members with services including delivery, repair and installation of home appliances.
Spreadsheets, Tracking and Re-Routing Deliveries locally as well as around the country.
The Egg & I Restaurant: Austin, Texas
Server and Trainer
July 2013 to February 2014
Trained all new employees in quality of service while maintaining, standards required by corporate policies. Provided support, direction, and motivation while working in a "We Team" work environment.
Barrie K Ryan
************@*****.***
Texas Land & Cattle Steakhouse Lakeline: Austin, Texas
Server and Trainer
September 2008 to February 2014
Trained all new employees in quality of service while maintaining, standards required by corporate policies.
Provided support, direction, and motivation while working in a "We Team" work environment.
Provided in weekly staff meetings with management to discuss upcoming promotions, events, and contests.
Castle Dental: Austin, Texas (2008)
Dental Assistant Intern
Fielded and directed appointments in a professional manner.
Prepared dental material: Cements, amalgam, composite, impression materials.
Promptly followed all instruction from the dentist dealing with patient comfort.
Complied with all required training sections as designated in the Internship Program.
CHICAGO, IL: Residence from 1981 to 2008
DR. JAMES E LANDING
Caregiver and Live in Companion
Professor of Anthropology
University Of Illinois: Circle Campus
Chicago, Illinois
July 2003 to September 2007
Provided all daily household responsibility, insuring quality health care, emotional support and constant companionship.
I provided these services for 4 years until my client's passing at age 80.
Pickwick Restaurant: Park Ridge, Illinois
Waitress
May 2001 to July 2003
Trained all new employees in quality of service while maintaining, standards required by corporate policies.
REFERENCES ARE AVAILABLE UPON REQUEST
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