Sales Project

Priyank Sharma

Summary:

An MBA degreed professional with an excellent and proven track record as a Business Analyst/Account manager

Excellent oral and written communication skills with extensive experience in the development, implementation and integration

Business Analysis Proficiency:

Business Analyst with 6+ years of experience with in-depth knowledge of Software Development Life Cycle (SDLC), requirements elicitation and management, data analysis and system analysis in Finance and Insurance domains.

Exposure of working in Banking and Financial Institutions, Manufacturing and Retail industry.

Expertise in performing requirements elicitation by facilitating Joint Application Development (JAD) session and using various techniques such as interviewing key stakeholders and Subject Matter Expert (SMEs), brainstorming, analysis of available documents and current data/process flow.

Helping and following different methodology for time and cost estimation using critical path Methodology and track the variance of the project throughout project.

Expertise in formulating well-structured Business Requirements Document (BRD) and Functional Requirement Document (FRD) including Use Cases, Activity Flow Diagram, and Data Flow Diagram using Visio.

In depth knowledge of various Software Development and business modeling methodologies such as Waterfall and Agile (Scrum).

Experienced in Business Process Management (BPM) and Business Process Reengineering (BPR).

Created SQL queries to retrieve the data from database.

Well-versed in creating and reviewing Test Case Documents and conducting different phases of testing including User Acceptance Testing (UAT).

Strong experience in working with off-shore teams of developers and QA to ensure solution is correctly developed and tested.

Conducted Impact analysis and GAP analysis.

Excellent communication and presentation skills.

Problem Solving and Sound Decision Making capabilities, along with the ability to resolve difficult situations.

Team builder with strong leadership qualities.

Ability to inculcate new relevant skills with ease in a time sensitive frame.

Professional Experience

Trinus Corporation March 16 – Present

Client:

Position: Senior Business Analyst

Description:

The CRM system was developed to automate its referral and sales production process that will be used by front-line, customer-facing staff for lead generation and automate sales tracking into a centralized contact management system. This system enables highly targeted marketing campaigns to customers during service interactions by using MCIF (Marketing Customer Information File) data to generate marketing campaigns and direct them to the frontline so that service representatives can communicate offers to customers during service interactions.

Responsibilities:

Identified and involved all key stakeholders, contributors, business, operations and technical resources that must participate in a project and ensure that contributors are motivated to complete assigned tasks within the parameters of the project plan.

Facilitated JAD sessions for communicating with the stakeholders

Created Use Cases and managed the functional requirements life cycle using Rational Unified Process (RUP).

Worked closely with Marketing team and business partners to gather CRM related business requirements.

Documented GUI requirements for Cognos reporting.

Developed Process Work flows, Data Models and Functional Specification Document (FSD).

Created and managed project templates, Use Cases, requirement types and trace-ability relationships.

Responsible for providing production support fro customer support professionals.

Performed Gap analysis to ensure the data quality.

Project was developed using RUP software development process.

Actively participated in the business meetings around defining Borrower Rating, Facility rating, Probability of Default, Loss Given Default, Unique Legal identifier etc.

Conducted As-Is and To-Be analysis and documented.

Validated and verified defects to help weed out cosmetic problems and keep the project on schedule

Wrote SQL queries to extract data from Oracle database a and validated the data usinxg SQL +

Environment:

Rational Requisite Pro. Rational Rose, Erwin Data Modeler, DOORS, RUP, UML, SQL +, PL/SQL,MS Office, Oracle, MS-Project, Windows 2000, SharePoint,, Crystal Reports.

Gartner June 2014 – Jan 2016

Client: Tata Motors

Position: Business Analyst

Established in 1945, Tata Motors is India's largest automobile company,with revenue of US$20 billion in 2009/2010. The company is the leader in commercial vehicles in India and among the country's top three makers of passenger vehicles, with products in the compact car, midsize car and utility vehicle segments. Tata Motors is the world's fourth largest truck manufacturer and second largest bus manufacturer. In the spirit of continuous improvement, Tata’s IT organization

has highlighted disconnects in the manufacturing life cycle and is working with process owners to optimize and integrate processes and associated inhouse ERP.

Responsibilities:

Responsible for gathering requirements from users, mainly senior management

Functioned as the primary liaison between the operations and the technical team and resolved process issues throughout the project cycle.

Collaborated with the marketing team in identifying the needs of the customers.

Established a Business Analysis methodology around the RUP (Rational Unified Process).

Facilitated numerous Joint Application Development (JAD) sessions utilized for the creation of design documents and system specifications for applications.

Responsible for data mapping of feeds from several reference data systems,, to a number of in-house applications.

Used MS-Visio to document current work flows, manual processes and end-to-end processing of system interactions

Developed and executed associated project plans and test scripts for User Acceptance Testing (UAT) and subsequent user training.

Involved in managing the project scope and designing use cases and project plans.

Played a key role in the planning, testing, and implementation of system enhancements and conversions.

Used Test Director for Storing Requirements, Bug Tracking and Reporting activities.

Analyzed research on operational procedures and identified opportunities for improvement with an emphasis on automation and efficiency.

Client : Gartner Sales Team: As a business analyst for sales enablement project below were my main responsibilities

Provide detailed analysis to identify sales trends and processes

Understand corporate initiatives and provide key data analysis to GVP's and MVP's

Comprehensive understanding of Client Connect and reporting, providing metric trending and adoption

Assist in territory creation to achieve the corporate focus towards verticalization

Communicate sales processes, Operational updates, and Best Practices within the region

Define processes, Analyze and communicate trending for activity metrics such as Seat Utilization and Impact Assessments

Provide forecast and pipeline analysis and trending

Act as partner to MVP/GVP in understanding the regional metrics and providing advice

Present 'state of the business' at Ops reviews and team meetings

Line of Business partnership to help drive education and productivity

Manage month and quarter-end process ensuring all business is transacted and accurate

Arvato, India May 2013 – May 2014

Business Analyst

Client : United India Insurance

United India Insurance is one of the largest Insurance Companies in its class with approximately 4000 contractor agents. The requirement was to integrate and upgrade the claims processing system and various disparate systems on a common environment to enhance CRM by providing real time monitoring and services for their Life Insurance retail division. The project covered the integrating of all the disparate systems into one synchronized system, providing remote access through a web interface and maintaining the infrastructure required for these systems.

Responsibilities:

Addressed all aspects of the claim processing lifecycle, starting from identifying a claim right up to closure.

Researched the various steps in the lifecycle and then constructed the system in such a way that the riskier claims could be easily identified and monitored.

Streamlined clerical work processes and mapped to the automated system

Assisted in building a business analysis process model using Rational Rose and Visio.

Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams

Wrote SQL statements to extract data from Tables.

worked on Access, Excel, Word, PowerPoint

Played a key role in the planning, User Accepted Testing, and implementation of system enhancements and conversions

Worked on Change Control Testing and documentation.

Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project cycle.

Performed User Acceptance Testing.

Implemented Traceability Matrix and User Requirement Specification Document (URS) verified the functionality coverage.

Oracle India Aug 2010 – May 2013

Account Manager/ Business Analyst

At Oracle I worked SMB organizations in central India. As an account manager my role was to conduct whiteboard session to understand vitally business needs and goals, mapping various business process with the current IT infrastructure. Identify GAP in the current infrastructure with business and IT stakeholders.

Position Oracle products basis the analysis.

Responsibilities

Pivotal in maintaining relationship with the CEOs, CFOs, CTOs and other key decision makers of various companies to ensure continuous business from the new and existing accounts.

Develop the Oracle roadmap and strategy (account plan) that aligns with the customer’s business initiatives to further expand Oracle technologies within each account.

To Ensure Oracle resources are best positioned to help meet the goals and objectives for each account as well as my growth strategy as defined within the account plans.

Determining the best way to position a commercial proposition (return on investment) to the customer.

Determine the best licensing vehicles to keep the customer current in their use of Microsoft technology.

Liaison between business stakeholder and IT team to identify GAP in the current infrastructure

Assisted in positioning Oracle as a solution provider to the end user instead of just a Product selling company, in a way being customer focused.

Acquired and registered new direct customers to increase the revenue generation through higher sales.

Effectively utilized Oracle tools and worked closely with necessary resources and field to meet sales objectives in turn to achieve the key financial matrices like Revenue and margins.

Conducted Oracle Days and “Manage your system” Days at client location to brainstorm and collectively identify new business priorities and mapping then with existing/new technology. Drove incremental Revenue for 280k

Conducted team trainings for the team members for any new offerings.

University: Gujarat University, India

Degree: Master of Business Administration - Marketing

University: Gujarat University, India

Degree: MS - Information technology and computer application

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