Charles Waters

Home: 017**-******

Mobile: 077********

Email: acxe46@r.postjobfree.com

Profile

Throughout my working life I have gained a wide range of experience and

have developed many skills. I am able to and enjoy working within a team or

by myself and I can prioritise my workload to ensure that any task given to

me is completed in an effective and time efficient manner. I am also able

to manage others and motivate teams with a professional attitude. I am

ready and eager to learn and enjoy taking on new challenges.

Key Skills

Microsoft Word, Excel, Outlook, Objective handling, Call handling Customer

service, Complaint handling and Live web chat.

Career History

From 2014 until present time I have had various temporary roles in

different call centres. Helping customers with franking machines making

sure that pricing is up to date, also helping customers with paying council

tax and rates sorting out housing problems, dealing with any problems they

have with schools. As part of my role I also made outbound calls to

customers helping them with car insurance and how to make claims, dealing

with any payments needed.

I have also done some warehouse work unloading lorries and checking goods

into the warehouse.

Stonebridge Customer Operator - Call Agent (2012-2014)

. Dealing with all inbound and outbound calls.

. Customer service regarding spare parts, billing issues, general

enquiries and sales.

. Training of new staff via call observation.

. Covering quality control and transferring to clients.

. Supervision of a team of six.

. Taking customer orders and payments over the phone.

. Resolving customer issues.

Mothercare (Romford) - Store Management (1988-2012)

. Experience of all departments across the store including stockroom and

shop floor.

. Key holder with responsibility of opening up and closing the store.

. Cashing up at the end of the retail day.

. Supervision of stock room during stocktake activities.

. Travelling to other new stores to support these stores in the

preparation for opening and training new staff to be able to run an

efficient store.

Able Cleaner (London) - Cleaner (1984-1988)

. Office cleaning.

. Working as part of a team to ensure that the areas identified were

cleaned to a high standard and passed inspection.

. Working as an individual when directed to do so.

. Following health and safety protocol in regards to cleaning equipment

and chemicals.

Lloyds Life Insurance Company London - Post Room Assistant (1975-1984)

. Collection and distribution of internal mail.

. Ordering and maintaining satisfactory levels of stationary to ensure

an efficient working office.

. Franking external post.

. Switchboard relief and general office duties.

Education

Dycorts School (1969 - 1975)

Hobbies and Interests

I enjoy all types of sport and am passionate about football. I was the

manager and coach of a local Youth football team for 20 years, which was a

huge part of my life. I like to keep myself fit and active and I visit the

gym three times a week and enjoy long walks. I like to travel as I enjoy

new experiences and observing other ways of life. I appreciate a variety of

music and films and I like to relax by socialising with family and friends.

Additional Information

References are available on request.

I do not hold a driving licence.

Contact this candidate