Customer Service Higher Secondary

R E S U M E

THANGAMANI S Mail Id: acxe3p@r.postjobfree.com

No 2/6B, Middle Street Mobile :+91-965*******

Arjunan Nagar

M.K.Kottai,

Trichy – 620011,

Tamilnadu.

CARRER OBJECTIVE

To enroll myself in an institution where i could expose myself in various feilds, expand my knowledge and grow along with the institution

STRENGTH

5.8 years of enriching experience in Banking & Finance

A dynamic executive handling Customer Service and Banking Process

Result oriented operations leader with proven ability in contributing for organization growth

Commanded and recognized for leading the team to deliver accurate and speedy results

Cross-functional experience with various roles in Asset Operations and CustomerSupport.

Strong analytical aptitude with a customer focused approach and high dedication levels

Highly co-operative and enthusiastic; able to prioritize to manage multiple tasks effectively

An independent and self-motivated professional with a very good communication and interpersonal skill;

Able to grow positive relationships with colleagues, superiors and all organizational levels.

Handled very sensitive Risk & Compliance related processes.

Flexible way of work & Good proven track records.

CURRENT EMPLOYMENT

Presently working as an Remittance, Indusind Bank Limited, Trichy since January 2016.

WORK EXPERIENCE

Worked as a Branch Head, Manappuram Finance Limited in Trichy from Feb 2011 to Nov 2015

AREAS OF EXPOSURE

Handled Regular counter transactions, Home Loans, Vehicle Loans, Gold loan, Business Loans, Recovery of Debts

REGULAR COUNTER TRANSACTIONS

Handling transactions like cash payments, receipts, fixed deposits, and account opening

Resolving operational issues faced by the customers

Coordinate with channels to resolve the customer issues in Netbanking / Mobilebanking / ATM card

To solve the TDS issues faced by the customers in connection with fixed deposits .

Thangamani.S : 965-***-****

HOME LOANS

Obtaining and verification of salary certificate for salaried and IT returns for business customers

Obtaining and verification Asset Liability statement from the obligant and co obligants

Obtaining of Legal opinion from the pannel advocate

Obtaining and Verification of valuation report from the pannel valuer

Obtaining and Verification of KYC documents of the loan borrowers

Coordinating with insurance companies towards insurance documents for builder

VEHICLE LOANS

Obtaining and verification of salary certificate for salaried and IT returns for business customers

Coordinating with Vehicle dealer companies towards quotation for new vehicles

Ascertaining of eleigible loan amount depending upon the income / salary of the borrower

To hypothecate the vehicle on banks name

BUSINESS LOANS (CCOD / TERM LOAN)

Checking of CIBIL score for the loan borrower

Verification of project report of the borrower

Obtaining of audit financials from the borrower

Obtaining of sales report for the last three years

Verification of collateral security coverage

Obtaining legal opinion and valuation report from the pannel advocate and valuer

Verification of statements of credit facilities running in other banks

Verification of Asset Liablity Statement for obligant and co obligant

RECOVERY OF DEBTS (INCLUDES ONE TIME SETTLEMENT, SARFAESI AND JEWEL LOAN AUCTION)

Monitoring of TOD excess report on a daily basis

Monitoring of irregular accounts where principle and interest is not served for more than 3 months

Monitoring of diversification of funds

Arranging for SARFAESI / OTS proceedings incase of NPA accounts

Intimating the customer about the irregular installment of loan account

Ensuring that the bank has zero NPA for every quarter

Thangamani.S : 965-***-****

OTHER RESPONSIBILITIES

Monitoring of cash movements in ATM

Coordinating with currency chest and arrange for cash loading in ATM

Movement of cash and arrangement for remittance for the branch holding cash more than a limit

Resolving customer email queries with in TAT.

ACADEMIC DETAILS

S No

INSTITUTION / BOARD

COURSE

PERCENTAGE

1

Bharathidasan University,

Trichy

MBA

(FINANCE & HR)

65%

2

Urumu Dhanalakshmi College,

Trichy.

M. Com

65%

3

Urumu Dhanalakshmi College,

Trichy.

B.Com

51%

4

Sacred Heart Higher Secondary School,

Trichy.

12th Starndard

67%

5

Sacred Heart Higher Secondary School,

Trichy.

10th Starndard

59%

PERSONAL DETAILS

Fathers Name

:

Sekar Periyannan L

Date of Birth

:

18.05.1987

Marital Status

:

Single

Languages Known

:

Tamil & English (Read & Speak)

Interests

:

Cricket.

DECLARATION

I here by declare that the above information furnished is true to the best of my knowledge and belief .

Yours truly

Thangamani.S

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