Professional Summary:

Working as Senior Consultant - CRM using the Version Siebel 8.1.

** ***** ** ********** ** Siebel including Configuration, Siebel eScript, Business Services, Workflows, Order Management, Pricing, product configuration, EAI, Web Services.

Extensively worked as a Techno-Functional consultant in providing CRM solution with excellent business domain experience in Siebel Call Center, Sales and Marketing Applications.

Extensive experience in Siebel EAI – Integration Workflows, Web Services, Integration Objects, Siebel Adapters, EAI Transport Adapters, VBCs, SOAP, WSDL.

Extensive experience on Siebel Open UI, JQuery, CSS, HTML.

Having experience in improving the performance of the application.

Experienced on RUEI, Germain and Fiddler reporting tools.

Strong knowledge in SFDC concepts (SOQL, SOSL, Lists, Triggers, APEX code, Visual Force, Configuration, WFs and Assignment manager)

Functional Experience in Sales & Marketing.

Proven ability to interact with Clients, and technical personnel.

Professional Training and Certifications:

Siebel 7.7 Certified Core Consultant from Oracle University. (Effective from Oct, 2006)

SFDC: Undergone a 4 weeks training in Cognizant.

Technical skills:

Operating Systems : Windows 95/98, Windows2000.

Database : Oracle 8, MS Access and MS-SQL.

Scripting Languages : Siebel - eScript, JQuery, CSS.

CRM : Siebel 8.1, 7.8, 7.7 & 7.0

Actuate Reports 7.

Academics

First class in Master of Business Administration, from Madras University, Chennai.

Awards

Glass shield from eBay, Inc. USA.

Going for Extra Mile Award & Spot Award from Cognizant.

Delivery Diamond Award from Capgemini.

Projects

Project # 5

Title : Unify2

Client : eBay Inc., UT - USA.

Role : Sr. Configurator.

Streams : Call center (Siebel Open UI).

Duration : July 2013 (In progress).

Description

eBay Inc. is an American internet consumer-to-consumer corporation that manages eBay.com, an online auction and shopping website in which people and businesses buy and sell a broad variety of goods and services worldwide. Founded in 1995. eBay is now a multi-billion dollar business with operations localized in over thirty countries. eBay, Inc. expanded from its original "set-time" auction format to include "Buy It Now" standard shopping; shopping by UPC, ISBN, or other kind of SKU (Half.com); online classified, online event ticket trading (StubHub); online money transfers (PayPal) and other services.

Responsibilities

Worked on archival project (archiving before 2012 created data from Siebel schema to archive

schema).

Worked closely with client, gathered business requirements on archival process.

Used EIM delete process to delete the records form Siebel schema after successful archival into

archive schema.

Handled Unify2 project (Open UI) and was a key resource in the project.

Created/cloned a new OM for OpenUI, modified component settings to support OpenUI application.

Modified IIS settings for gzip functionality to improve application performance.

Experienced on Siebel Admin tasks.

Worked on ADM process. Created new view/IOs etc and also modified respective IOs to

support/migrate newly created field values to other environments.

Installed and provided support and fixed issues which are identified post installation of patches.

Involved in upgrade process from 8.1.1.9 to 8.1.1.11.

Identified and fixed all critical conflicts during upgrade process.

Worked extensively on Unify 2 Open UI application from the scratch and it is successfully

launched with no issues.

Modified Open UI application login page and theme.

CTI set up in Unify2 and worked on Event Handlers, Commands and Definition file set up.

Replaced few browser scripts with PM/PR concept in Open UI.

Created new PM/PR files and also modified existing JS files to support the application.

During Open UI release, directly interacted with teammates and fixed the issues on the spot.

Post production, analyzed CTI related crashes and modified code to overcome from the crashes.

Fixed many product defects during development phase. Ex: Form applet drilldowns, UI

alignment issues, iFrames etc.

Worked on many performance issues. Ex: Latency between switching chat windows, Latency

While accepting a chat.

Analyzed logs, long running queries and modified the configuration accordingly.

Converted Toggle applet behavior (hide n display controls) by writing PM/PR files to improve

the performance.

Analyzed spool / DB queries, optimized configuration / code and fixed latency of loading the

view.

Worked on Inbound and Outbound web services.

Extensive use of Workflows to automate client’s business requirements which includes creating

Workflow policies, Monitor Agents, defining Component groups and definitions.

Created new iFrames to show external applications in Siebel application.

Tested all HI functionalities in Open UI and made sure all are working in chrome browser.

Modified existing SWT files to show HI application retirement messages and to restrict HI

application access.

Implemented gZip concept to increase OpenUI application performance.

Involved in monthly releases and provide support to fix the issues.

Generated few RUEI reports to verify the loading time of the views.

Designed and developed web services to retrieve and update the data in legacy applications,

modified Integration objects and developed custom business services to invoke the web services

and implemented security for invoking web services.

Designed and Configured Workflow processes and Workflow policies for the automation of the

business tasks.

Tested and certified proxy settings enablement for Unify application to be accessed by TMs and

others out of eBay, Inc. network. Before accessing Unify, TM has to provide soft token passcode to.

Modified unify and unify2 login pages and provided accessing CSKB links upon clicking respective links.

Worked on Fiddler tool.

Supported system testing, UAT, performance testing and post production support activities.

Received many made my day greetings from Leadership upon fixing the major issues.

Project # 4

Client : Health Care (Health Net)

Role : Sr. Configurator.

Streams : ePharma.

Environment : Siebel 8.

Database : Oracle.

Duration : Nov 2010 (In progress).

Description

Healthnet is US based insurance provider company and provides insurance to all individuals and corporates. Siebel supports Healthnet PRE and POST sales activities, it has integration between AS400 and Mainframes.

Responsibilities

Started implementation of Siebel Open UI application.

Worked on the Defects and new enhancements that are part of the project in various applications.

Performed Siebel Admin tasks like repository migration, DDL sync, Actuate Reports Server

setup.

Experience in Siebel Administration & Management (System & Application) and Production

Support including deployment and migration activities from Development through Testing in

Production environment.

Assist QA after code deployment on bug fixes and also involved in Production support.

Created RCRs, Runtime Events, DVM rules to fulfill business requirements.

Extensive use of Workflows to automate client’s business requirements which includes creating

Workflow policies, Monitor Agents, defining Component groups and definitions.

Worked on Actuate Reports.

Involved in creating high level technical design documents.

Having knowledge on BIP.

Project # 3

Client : RCCL (Royal Caribbean Cruise Limited, USA)

(www.royalcaribbean.com)

Environment : Siebel 7.8.

Duration : Aug 2007 (In progress).

Description

RCCL is one of the world’s largest Cruise Lines, providing cruises to various places across the world with more than 170 destinations worldwide. It supports all its customers with various applications in Siebel. It implements Siebel Sales, Siebel Call Center, Siebel Loyalty, Siebel Marketing, and Siebel UCM.

Responsibilities

Worked on the Defects and new enhancements that are part of the project in various applications.

Worked on Siebel Analytics.

Monitoring various jobs that run regularly across all the Siebel Environments being used by

RCCL.

Experience in Siebel Administration & Management and Production support including

deployment and migration activities from Development through Testing in Production

environment.

Have written Server Scripts needed by the business for automating certain functionalities.

Worked on EBC.

Created Workflows and scheduled them via Tivoli and window NT scheduler.

Project # 2

Title : BMS (Business Management System)

Client : IEEE (Institute of Electrical and Electronics Engineers, Inc., USA)

(www.ieee.org)

Role : Configuration, Developing Actuate Reports.

Streams : Siebel eCustomer (Standard Interactivity and External UI) and Siebel

eMedia, eService, eSales.

Environment : Siebel 7.8, Actuate Reports 7.

Duration : Jan 2006 - Aug 2007.

Description

The IEEE Foundation mission is to support the scientific and educational purposes of the IEEE. Through its global membership, the IEEE is a leading authority on areas ranging from aerospace systems, computers and telecommunications to biomedical engineering, electric power and consumer electronics among others. The IEEE also serves student members in colleges and universities around the world.

Responsibilities

Responsible for configuring various object definitions based on the technical design document.

Built “Recover User Name functionality” in Siebel.

Responsible for Creating Business Components, Business Objects etc. with Extensive Customization using Siebel Tools.

Involved in customization of Integration Objects and Integration Components.

Involved in editing the Cascading Style Sheets, Siebel Web Templates to change the Banner / LOGO dynamically.

Written eScript and Business Services to achieve the client functionality.

Worked on Bitmap Category, Personalization Rules.

Involved in configuring state models.

Customized reports invoked through Business Service and written custom Business Services to update the records automatically once Report is generated successfully.

Involved in Workflows (Policy, Runtime Events based and called through Repeating Components).

Involved in setting up Customizable, Bundle Products based on Catalog and Access Groups visibility.

Worked on Order management.

Involved in setting up different types pricing methods for the products. Ex: Discounted pricing / bundle pricing etc.

Performing Unit and Regression testing.

Project # 1

Title : The SPRING Project.

Client : Neopost, USA.

(www.neopostinc.com)

Streams : Siebel Call Center, Sales, Marketing, Service and Dealer Manager.

Environment : Siebel 7.7.

Role : Configuration, Testing.

Duration : Jun 2004 to Dec 2005.

Team Size : 44.

Description

The SPRING project is implemented for three of the Neopost’s operating companies - Neopost California, Hasler Inc. based in Connecticut and Neopost Canada. Neopost seeks to increase the effectiveness and efficiency of their customer support activities by implementing consistent business processes across the three operating companies in Call Center, Marketing, Sales, Service and Dealer Manager - Streams. The system is integrated with Oracle Applications.

Responsibilities

Responsible for configuring various object definitions based on the technical design document.

Responsible for Creating Business Components, Business Objects etc. with Extensive Customization using Siebel Tools.

Involved in creating different types of applets like Pick List, Multi Value Group, Associate Applet, and List Applet.

Worked on Data Validation Manager.

Involved in configuring state models.

Extended the Tables by adding the additional Columns.

Created the Users and effected visibility to ensure that the right user sees the right data.

Involved in Workflow.

Involved in setting up Customizable, Bundle Products, Pricelist and Pricing Model.

Involved in preparing run books.

Design and execution of Test Cases based on Business Requirements.

Performing Unit Testing, involved in functional testing process.

Involved in weekly Build Activities.

Involved in Project Closure Activities and Production support for 3 weeks.

Functional Experience

Company : Weave IT Consulting & Services Pvt. Ltd.,

(www.jobkhoj.com, www.connectdb.com)

Location : Chennai.

Designation : Business Development Executive.

Responsibilities

Selling online database to corporate like FMCG, IT, Consulting Firms etc.

Consulting with HR executives.

Creating online job advertisements.

Conducting promotional activities.

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