PAULINE BURKE

* ******** ****

LISBURN, ANTRIM BT28 2HS

078********

acxdzy@r.postjobfree.com

Summary

Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving.

Training and teaching experience (over 20 years)

Skills

Teaching (20 years experience)

Staff supervisior

Staff training

Cooking

Customer service skills (bar, restaurant, and cafe)

Managerial skills

Music

Work History

November 2012 to Current

Four Seasons Health Care Annahilt Care Home

Kitchen manager

Purchased foods from nominated suppliers.

Operated within predetermined budget.

Prepared menus.

Prepared nutritional food to a high standard, taking into account any dietary requirements.

Ensured that highest standards of hygiene were maintained

Inducted, supervised and trained all catering staff.

Complied with Environmental Health Officer requirements.

Laised with care staff to ensure optimum interaction between care and catering staff.

Visited residents daily to ensure quality of service.

Juni 2011 to November 2012

Elior uk Tesco Antrim

Respite Manager

Purchased foods from nominated suppliers

Operated within predetermined budget .

Prepared menus

Accounted for all monies and receipts obtained.

Prepared a wide variety of meals and snacks throughout the day for display on hot and cold food counters

Did weekly stock take

Did weekly rotas for Restbite staff

Ensured high standards of hygiene were maintained.

Inducted, supervised and trained catering staff.

Laised with Tesco staff to ensure smooth running of Restbite.

Displayed excellent customer service skills in dealing with customers ( Tesco staff ) on a daily basis

November 2007 to Juni 2011

Elior uk Tesco Antrim

Catering supervisor

Displayed excellent customer service skills working in public cafe.

Ensured that counters and fridges were fully stocked.

Cashed up at end of shifts.

Staff supervision.

Assisted with staff training.

September 2003 to September 2007

Lakeside Bar / Restaurant La Siesta, Alicante, Spain

Manager

Took responsibility for opening up and closing at start and end of shifts.

Staff rotas

Staff supervision.

Cashed up at shift end.

Banked money.

Dealt with bills and receipts.

I was answerable to restaurant owner for smooth daily running of restaurant

September 1984 to Juni 1987

Dept of Education Cedar Lodge Special school

Teacher -Special Needs

I taught music throughout the school, both primary and secondary age groups.

Took extra curricular music - school choir, guitar club and recorder group

September 1987 to Juni 2002

Dept of Education Knockbreda High school

Teacher of special needs maths and music

Taught mathematics to low ability children throughout the school.

Taught music to all abilities throughout the school.

Took extra curricular music.

Accompanied the school choir when they performed

Education

1983 Ulster Polytechnic Jordanstown,

Bachelor of Arts Music

A level English grade B (1978)

A level music grade E (1978)

O level maths (1976)

English language(1976)

English literature (1976)

Geography (1976)

French (1976

Domestic science (1976)

Art : (1976)

Music (1976)

1978 Enniskillen Collegiate school Enniskillen,

GCSE

Certifications

GOML SPANISH LEVEL 1 (2000)

GOML SPANISH LEVEL 2 (2001)

LTCL Clarinet (1982 )

NVQ Food and Drink level 2 (2009)

NVQ Customer Services level 3 (2010)

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