Customer Service Manager
Resume:
PRASHANTH MARIYANAYAGAM
Maribyrnong, Vic 3128
Email: **********************@*****.***
Mobile: 041*-***-***
Experience
Apr 2015 – Current Motor Mechanic (full-time) - Premium Autocare
•Log Book Servicing
•Vehicle Repairs
•Tyre Fitting
•Customer Service
•Liaison with suppliers
Apr 2014 – Mar 2015 Motor Mechanic – Accuria Pty. Ltd
•Attending vehicles in a roadside/ mobile mechanic environment
•Diagnosing vehicle faults
•Conducting repairs where possible
•Fitting batteries and parts
•Organising referrals and towing for more involved mechanical faults
Jan 2014 – Apr 2014 Mechanic – Redline Automotive, Darwin
•Log book service
•Registration check
•Inspect vehicles and issue roadworthiness certificates or list the work required before a certificate can be issued
•Tyre fitting
•Repair or replace worn or faulty parts by removing assemblies
•Reassemble, test, clean and adjust repaired or replaced parts or assemblies, using various instruments to make sure they are working properly and putting them back into the vehicle
•Perform pickup and delivery of equipment and parts to and from outside vendors
•Responsible for cleaning and maintaining shop and equipment
•Responsible for maintaining a safe work environment at all times
•Perform any other duties as assigned by the Store Lead Mechanic
Dec 2011 – Dec 2013 Motor Mechanic (casual basis) - Premium Autocare
•Log Book Servicing
•Vehicle Repairs
•Tyre Fitting
•Engine Diagnostics
•Customer Service
•Liaison with suppliers
Jul 2010 – Aug 2013 Crew Member - Mc Donald’s, Glen Waverley
•Counter/Cash register
•Working collaboratively in a fast based team environment
•Drive through- handling fast, efficient transactions and customer interactions.
•Cooking, processing, and producing the fast food, functioning well in a fast paced accident prone environment, efficiently.
•Cleaning, managing, stocking
•Overnight in charge
•And upcoming shift supervisor (manager Training)
Dec 09 – Dec 10 Myer, Chadstone
•Customer Service
•Stock handling and store maintenance
•Working as a part of the team fulfilling all responsibilities given by the Manager.
•Administrative assistance
•Stock Take (scan count)
•Worked in Tabletop, kitchenware, Manchester, toys, men’s casual and formal clothing. Kids clothing, electrical and small electrical department’s, with 5 years of collective experience
•Logistics and manual handling
Education
Feb 2016 – Current Acumen Education
Diploma of Automotive Business
May 2013 – Sep 2013 Education Access Australia (EAA)
Certificate IV in Automotive Technology
Nov 2012 – May 2013 Education Access Australia (EAA)
Certificate III in Automotive Mechanical Technology
Feb 2010 La Trobe University Bundoora VIC
Completed Diploma of Information Systems
Mar 2007 – 2008 Australian college of Business and Technology
Colombo, Sri Lanka
Completed the Certificate of Information Technology
Skills
Communication Skills
•Clear comprehendible spoken English speaking skills.
•Excellent one-on-one customer service skills.
•Trained and polished interpersonal skills through experience in the hospitality industry.
•Effective and efficient verbal communication skills tailored to enhance efficiency in a fast paced environment.
Leadership
•Honoured to be appointed leader and Captain fulfilling the duties and obligations of my part in the team.
•Gaining managerial qualities through appropriate delegation of work load to collaboratively reach the target/ goals set.
•Effective conflict resolution skills gained through working with customers, and various experiences in the hospitality industry
Computer Skills
•Intermediate MS Office package skills, including MS word, MS Excel, MS Power point
Interests & Extra-curricular activities
•Captain of the St Josephs Collage Soccer team
•Active member of the Leo Club
•Social charity work- helping the local community grow
•Sports/ athletic interests
•Open-minded appreciation of different Music genres
Referees
Referees to be provided upon request.
Contact this candidate