Dawn McDougall

***** **** ****

Belleville, MI **111 US

Phone: 734-***-****

acxdvo@r.postjobfree.com

OBJECTIVE

I am a dedicated professional who is seeking a full time position both long term and permanent where I can work as a team player in order to make sure my job is done beyond expectations. I am Mature and confident in my ability to exercise good judgment and maintain strict confidentiality. I am detail oriented and productive, and I interact and contribute effectively in a team setting. I also am a multi tasking and self starter who will do what it takes to get the job done fully.

EMPLOYMENT HISTORY

Patient Care Representative

University of Michigan Cancer Center

October, 2014 August, 2016 (1 year 10 months)

* Maintain patient data, files and records

* Appeals for denied visit and prescriptions

* Serve as customer services representative with all insurance companies and patient PCP offices

* Completing forms, entering and maintain patient charts

* Trained in Mi-Chart, Microsoft, EMR's,EHR's Powe-rpoint, Microsoft outlook

* Trained in Patient Charge entry

* Answered multi phone line system and answered patient requests

* Trained in medical insurance benefit patient council

* Obtained approval through insurance companies for medications, visits, testing, Surgeries

* Daily contact with all companies needed in order to assure client is fully taken care of and all questions they may have are understood and answered so the client has only to focus on a positive outcome in future visits.

Washtenaw and Lenawee family services

*August, 2009 July, 2012 (2 years 11 months)

Became a foster mother to a 1 year old baby until he was 3.5 years old and was returned to his mother. I sat up all services that were available to this child from speech teachers, to hearing, to Doc appointments, to teachers to the court ordered lawyers, family service personal in order to make sure this child was taken care of by the best.

I cared for him day in and day out 24/7 until he was given back to his mother.

Secretary/ Board of Directors

Washtenaw United way

March, 2008 September, 2010 (2 years 6 months)

Recorded all minutes to all meetings, worked as teams to plan events to raise money for the united way in order to help our in need families.

Helped those in need with food, pay bills, get all information needed to help with anything they needed.

(just a small amount of what I did on the board of directors and executive board) Multi tasking daily to make sure all teams and duties were covered.

Tech. Medical

Dr H Masri

August, 2003 September, 2004 (1 year 1 month)

*Allergy testing, allergy injections, injections, staple removal, assisted in facial reconstructive surgery, autoclaving, daily surgery, set up and clean up of sterile trays.

Became office manager, monthly scheduling of employees, daily scheduling for DR.'s Hospital staff meetings, pay roll, supply order, medication ordering and calling in, charting, vitals,as well as a long list of more duties.

Medical Assistant

Ann Arbor OBGYN IHA

September, 2002 August, 2003

Coordinated office services and responded to inquiries and complaints regarding matters of a sensitive or confidential nature

Ensure prescription refills

Performed data entry and web page entry/updates

Responsible for office reception and communication systems

Coordinated messages, appointments, calendars, file maintenance, sort and distributed Interdepartmental mail

Compiled special and periodic reports including narratives, charts and graphs

assisting in procedures such as colonoscopy, vasectomy, colposcopy, suture

removal, wet and dry dressings, sterile set up, clean up, infant injections and

pediatric care, autoclave, testing, blood draw, ordering and stocking supplies, RX call in, checking in and out of patients

mother baby check up

assisting in ultrasounds

glucose testing

pap smear

pregnancy test

birth control council

Insurance Benefit Explination and couciling for Patients

(as well as much much more)

Boys and Girls Club of Ypsilanti

January, 2002 January, 2012 (10 years)

Medical/Office Assistant

Brooks and Lyons Medical Office

June, 2000 November, 2001 (1 year 5 months)

Facilitated daily operations of the patient care unit

Promoted the personal comfort and convenience needed of patients and families

Facilitated communication between patient/families and health care members to provide a seamless inpatient experience.

Insurance verification and benefit coverage, appeal denied claims, EOB explinations to patients.

Computer entry

Typing, answered multi phone line system

Ordered supplies and maintained inventory of office supplies

Prepared materials for mailing, filing and photocopying, injections, blood draw, labs

Suture removal, medication admin., calling in medications to pharmacies

Stocking all rooms

vitals

Assisting with any procedures and X--Rays as well as much much more .

Machine Technician & Benefit Rep. & Medical assisting (stand in)

General Motors

October, 1997 July, 2010 (12 years 9 months)

Facilitated daily operations of the patient care unit

Machine Tech

Line worker

Supervisor over 40 plus employees

Head of joint community relations

Pay role

Benefits Rep

To staff

Appeal denied insurance claims

Spoke with Insurance companies daily

UAW Rep by Ellection

Shift leader

Inspect parts to approve shipping

Write up's to employees who needed discipline action

Stand in medical assistant for medical department when needed

Ordered supplies and maintained inventory of office supplies

Prepared materials for mailing, filing and photocopying, injections, blood draw, labs

Suture removal, medication admin., calling in medications to pharmacies

Stocking all rooms

Vitals

Assisting with any procedures and X--Rays as well as much much more .

Medical Assistant

September, 1996 October, 1997 (1 year 1 month)

Ypsilanti Family Practice ( University of Michigan)

Coordinated office services and responded to inquiries and complaints regarding matters of a sensitive or confidential nature

Ensure prescription refills

Performed data entry and web page entry/updates

Responsible for office reception and communication systems

Coordinated messages, appointments, calendars, file maintenance, sort and distributed Interdepartmental mail

Compiled special and periodic reports including narratives, charts and graphs

Assisting in procedures such as colonoscopy, vasectomy, suture removal, wet and dry dressings, sterile set up, clean up, infant injections and pediatric care, autoclave, testing, blood draw, ordering and stocking supplies, RX call in, checking in and out of patients as well as much much more)

Pharmacy Tech.

Perry Drugs

January, 1991 December, 1992 (1 year 11 months)

Assisted in dispensing medications, filling prescriptions,entering patient information, 3 point check on medication checks, stocking, insurance verification, payment for check out, ordering supplies, multi tasking,.

EDUCATION

Jackson College

Nursing pre rec classes, Nursing

September, 2010 October, 2014

Degree date:

All nursing pre rec classes including, all math, computer, public relations, communication, medical terminology, medical law and ethics, medical billing aand coding as well as a list of more classes not listed

CPR and Emergency rescue certifications

Microsoft word

Powerpoint

wolverine access

M-pathways

Care web

Microsoft outlook

Ross Tech

Medical assisting clinical and clerical, Medical assisting clinical and clerical

September, 1995 June, 1996

Degree date: 1996

Completed medical assisting program both in clerical and clinical. completed all required classes and hands on/ clerical and office methods and graduated first in my class. blood draw, vitals, injections, Patient charting, set up sterile tray and non sterile tray, patient check in and out, assisting Dr in procedures, stocking, supply ordering, as well as a long list of other duties and requirements.

Washtenaw College Home

Nursing Assisting, Nursing Assisting

January, 1992 May, 1992

Degree date: 1992

lifting and turning patients hourly, lifting patients from bed to chair, feeding, bathing, personal hygiene care, making and changing beds with patients both in and out of bed, making sure patients are taken care of 100% with full respect at all times protecting, caring for and loving our patients is number one.

State of Michigan

Home Health care

March, 1991 August, 1991

Degree date: 1991

Trained and certified in Home healthcare which include'e lifting disabled patients, bathing patients, feeding Patients, watching over patients and filling their needs as well as treating them with the up most respect at all times.

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