Katie L. Alford

**** ******* ***, **** *. Baltimore, MD 21239* 443-***-**** acxdu4@r.postjobfree.com

*Relocating to New York, NY on 12/1/2016

Employee Relations – HR Strategy – Employee Benefits

Experienced, dedicated and accomplished Human Resources professional specializing in sensitive and confidential employee relations, employee development, operations and benefits; seeking to utilize knowledge, strategic development expertise and relationship skills in a challenging HR managerial position.

Core Competencies

Employee/Labor Relations

Benefits Administration

HR Strategies

Recruitment

Process and Policy Improvement

Employee Development

Software and Application Programs: Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, VISIO, Adobe Pro, E-Verify, LeadAbility and Asher CPQ (Employee testing software), HRIS – Paychex One Source (Employee Management Database), QuickBase (Safety Management Database), ABSO/Sterling and Agile (Applicant Tracking Databases), Epicor (Customer and Vendor Tracking Database), E-Screen and OraSure (Employee Drug and Alcohol Tracking Databases), NCAS and Strateben (Benefit Management Databases), NAVEX Ethics Point (Employee Compliance Tracking Database), RTO (Employee Training Software), TLO, Stromberg and StratusTime (Employee Time and Attendance Management Databases).

Professional Experience

Carroll Independent Fuel, LLC. / High’s of Baltimore, LLC., July 2008 to Present

Interim Human Resources Director

July, 2016 – Present

Manage the daily operations of the entire Human Resources and Payroll Department and provide direct supervision over assigned staff; assist in the planning, development, implementation and coordination of all policies, procedures and programs related to recruitment & retention, employee relations, benefits and compliance; initiates and implements all policies and procedures necessary to achieve the objectives of the organization and ensure maximum utilization and stability of staff.

Supervisory Human Resources Generalist

November, 2015 – July, 2016

Supervise assigned HR and Payroll staff; completely oversee all medical and ancillary benefits; manage all FMLA, short term and long term disability cases; administer Annual Open Enrollment events; manage and maintain the HRIS system; respond and attend all unemployment hearings; investigate and resolve employee relation issues; administer all recruitment and employee training; create and implement an Internship Program that’s partnered with local High Schools and Universities; conduct new hire orientations during onboarding process of all new hires; approve and conduct all terminations and process severance agreements when applicable; reconstruct policies and procedures with the changes and growth of the company; create and revise employee job descriptions and organization charts; performance review management; process all payroll changes and annual performance reviews; conduct quarterly audits to ensure compliance with federal and state employment and payroll laws; employment, salary and benefit verifications; implement performance improvement plans; conduct weekly reporting of hours, turnover and commission; process company garnishments; administer company drug testing program for reasonable suspicion incidents; manage applicant tracking databases.

Interim Human Resources Director

May, 2015 – November, 2015

Manage the daily operations of the entire Human Resources and Payroll Department and provide direct supervision over assigned staff; assist in the planning, development, implementation and coordination of all policies, procedures and programs related to recruitment & retention, employee relations, benefits and compliance; initiates and implements all policies and procedures necessary to achieve the objectives of the organization and ensure maximum utilization and stability of staff.

Supervisory Human Resources Generalist

May, 2013 – May, 2015

Supervise assigned HR and Payroll staff; completely oversee all medical and ancillary benefits; manage all FMLA, short term and long term disability cases; administer Annual Open Enrollment events; manage and maintain the HRIS system; respond and attend all unemployment hearings; investigate and resolve employee relation issues; administer all recruitment and employee training; conduct new hire orientations during onboarding process of all new hires; approve and conduct all terminations and process severance agreements when applicable; reconstruct policies and procedures with the changes and growth of the company; create and revise employee job descriptions and organization charts; performance review management; process all payroll changes and annual performance reviews; conduct quarterly audits to ensure compliance with federal and state employment and payroll laws; employment, salary and benefit verifications; implement performance improvement plans; conduct weekly reporting of hours, turnover and commission; process company garnishments; administer company drug testing program for reasonable suspicion incidents; manage applicant tracking databases.

Human Resources Coordinator

June, 2010 – May, 2013

Manage all FMLA, Short Term and long term disability cases; conduct internals audits on payroll, benefit and 401(k) systems and processes; assist in the planning of the annual Open Enrollment events; generate wage increase forms for employees and process accordingly; maintain all corporate giving requests and process accordingly; coordinate all recruitment functions, including job fairs; screen applicants and conduct initial interviews; process all employee benefit terminations and enrollments; track all employee training; create and maintain all employee personnel, medical, 401(k), and disability files; create and maintain department SOP guidebook; provide administrative support to all members of the department and the executive ownership team.

Human Resources Assistant

July, 2008 – June, 2010

Conduct employment and benefit verifications; process background check; conduct internal audits on benefit, payroll and 401(k) systems and processes; run department data reports; answer and direct all employee HR inquiries; track all employee training; maintain all employee personnel, medical, 401(k), and disability files; create and maintain department SOP guidebooks; order department supplies; provide administrative support to the Safety and Compliance Department in regards to all D.O.T. previous employer investigations and TWIC applications for DOT employees; schedule interviews for job openings; maintain company bulletin boards with updates and company notices; prepare unemployment documents for hearings; process employee data changes; coordinate all recruitment function, including job fairs; maintain all corporate giving requests and process accordingly; track and trend all D.O.T. incidents in Safety and Compliance database; code all HR and Payroll invoices and submit for processing; provide administrative support to all members of the department and the executive ownership team.

Education

Human Resources Certification Institute, Baltimore, MD

Professional Human Resources (PHR) Certification, Test Date January 31st, 2017

Society for Human Resources Management Member (SHRM)

Registered Member since 2010

University of Phoenix, Tempe, AZ (Online Courses)

Bachelors of Science in Progress, Business Administration

Fallston High School, Fallston, MD

Maryland High School Diploma, August, 2006 – May, 2010

Completed Training

Fair Labor Standards Act, Towson, MD

Ethics 101, Baltimore, MD

Ethics: The Logic of Right, Baltimore, MD

Performance Management, Baltimore, MD

Human Resources Overview, Lancaster, PA

Data: Not Just for Data’s Sake, Online Webinar

How to Complete an I-9 Audit Before it’s too Late, Online Webinar

Affordable Care Act Compliance 2016, Online Webinar

EEOC Overview 2016, Hunt Valley, MD

ADA Compliance 2016, Hunt Valley, MD

Protect Your Plan From Investment and Fee Litigation 2016, Baltimore, MD

EEOC Final Rules on Employer Wellness Programs 2016, Baltimore, MD

EEOC Revisions to EEO-1 to Collect Summary Pay Data 2016, Baltimore, MD

Languages

English, Fluent

Arabic, Studying

Spanish, Intermediate level fluency

Maryland Driver’s License

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