EVELYN BÁEZ BASTARDO

** ******* ***** **. – La Torre. Higüey, La Altagracia 23000. Dominican Republic Cell: 1-321-***-**** E-mail: acxdt8@r.postjobfree.com Skype: sraevelynbaez PROFILE

More than 12 years in the tourism market within DMCs, hotels and airport business. My experience and knowledge are based on the planning and coordination process of sales; marketing, incentive, conference, meetings, weddings, site inspections, charity events, team buildings, FITs and clients needing a professional and reliable support throughout their dream vacation plans. EMPLOYMENT EXPERIENCE

Jul. 2013 – Currently Gray Line Dominican Republic, Punta Cana Groups & Marketing Coordinator

Search for new business leads – via tradeshows, LinkedIn, Facebook, etc.

Respond to individual and group requests.

Organize and participate in site inspections and Fam trips.

Assist individual complaints; follow up on refunds, etc.

Post current information on GLDR FB as well as my personal LinkedIn to promote services and destination as well as push Facebook likes and LinkedIn connections to build the business.

Support office staff with questions or any assistance needed.

Maintain version documents to assist clients such as tours & excursions catalogues, airport procedures, off property restaurants, wedding services, etc.

When groups are in-house, receive them at the airport, attend all events, off-site dinners, and organize gifts and more.

Organize flight manifest for groups.

Organize humanitarian efforts for groups and individuals.

Follow up of Gray Line license payment as well as the marketing and the tech fees.

Collect payments for groups or individual invoices via credit card, wire transfers or cash. Feb. 2011 – Jul. 2013 Connect Travel Services DMC, Punta Cana Group Planner

Prepare proposals based on RFP’s submitted by Incentive Houses and/or Meeting Planners.

Manage Group Planning, Site Inspections and Events Planning.

Work directly with clients to finalize their program requirements while in the D.R. such as airport transfers, special events, Tourist Cards, gifts, tours/excursions, hotel reservations and more.

Work directly with our internal departments to schedule client’s program: Operations & Accounting.

Work directly with our outside vendors to schedule client’s program: musicians, photographers, golf courses, printers and tour/excursion vendors.

Prepare client invoices and contracts.

Enter client data and program details into computer database; prepare arrival and departure documentation based on client’s flight manifest, prepare program planning and bag pull report. Sep. 2010 – Jan. 2011 The Puntacana Resort & Club, 160 rooms Client Service Assistant

Collect information from overall impressions during the stay of all customers through courtesy calls and satisfaction surveys, to track the level of efficiency and quality of the hotel. MEETINGS

Monitoring requirements and customer complaints until meeting their demands.

Coordinate the details in advance of the information concerning the VIPs reservations, packages, various requests, etc., sent by Reservations, Villas and House Owners/Managers and the Presidency of Grupo Puntacana.

Make reservations at restaurants, golf, hotel, transfers, etc. for customers. Mar. 2008 – Apr. 2010 Dreams Punta Cana Hotel in Uvero Alto, 620 rooms Groups & Conventions Coordinator

Prepare proposals and rooms contracts for groups and direct Tour Operators.

Close group sales, monitoring requirements and rooms negotiations.

Block room reservations for groups and enter rooming list in Innsist system.

Coordinate events such as meetings, conventions, weddings, awards dinners, cocktail parties, birthdays and/or anniversaries, etc.

Close and bill groups’ sales: room rentals and incidentals.

Maintain groups and events calendar, site inspections and VIPs. Jan. 2004 – Feb. 2008 Amstar DMC, Punta Cana

Groups & Incentives Executive

Manage group proposals and close tours & transfers sales.

Assist prospects over the telephone and follow up negotiation by e-mail.

Prepare site inspection programs for Fam Trips and VIPs.

Give personal assistance and guidance on site inspections and groups’ agendas.

Assistance in hospitality desk at the hotel.

EXPERIENCE ON TRADE SHOWS AND NEWTWORKING

Oct. 2011: ABAV – Rio de Janeiro, Brazil

Mar. 2014: DATE – Punta Cana, Dominican Republic

Oct. 2014: IMEX Americas – Las Vegas, United States EDUCATION

Master Business Administration, Feb. 2012 – Feb. 2014 Centro Universitario Regional del Este (CURE), Higüey Marketing Degree, Sep. 2004 – Dec. 2010

Universidad del Caribe, Santo Domingo

COMPETENCIES

Excellent PC & Mac skills: Microsoft Office; Word, Excel, Power Point, Outlook and Explorer.

Good problem solving, analytical and communication skills.

Self-starter with the ability to work effectively within a team or with little or no supervision.

Good spelling, grammar and proof reading ability.

Excellent communication skills (written and verbal).

Ability to handle multiple projects, organize work and set priorities.

Ability to embrace tight deadlines, competing priorities and budget restraints.

Excellent time management skills.

Ability to consult, negotiate and influence with success.

Strong customer service skills.

Mar. 2015: WTM – São Paulo, Brazil

Apr. 2015: DATE – Punta Cana, Dom. Rep.

Apr. 2016: DATE – Punta Cana, Dom. Rep.

OTHER BASIC DATA

I am very professional yet outgoing and friendly.

I am extremely organized and responsible.

I am a native Spanish speaker and I write, speak and read in English as a second language.

I can speak basic French and Portuguese.

EMPLOYMENT REFERENCE

References available on request.

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