Customer Service Representative

Professional Summary

Skills

Work History

NYNETRA LEALI

*** ***** ******** ******, *** Vegas, NV 89183 (H) 702-***-**** (C) 702-***-**** acxdsn@r.postjobfree.com Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette. Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving.

Adheres to customer service procedures

Multi-line phone operation proficiency

Customer service award

Extensive history with predictive dialers

Customer interface expertise

Call center metrics decoding aptitude

Committed to maintaining data integrity

Strong problem solving aptitude

Familiarity with Key Performance Indicators (KPIs) Medical Collector 05/2012 to 11/2015

Uscb American – 450 N. Stephanie St #200 Henderson, NV 89014 Effectively managed a high-volume of inbound and outbound customer calls. Addressed and resolved customer product complaints empathetically and professionally. Gathered and verified all required customer information for tracking purposes. Answered a constant flow of customer calls with up to 150 calls in queue per minute. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment. Referred unresolved customer grievances to designated departments for further investigation. Met or exceeded service and quality standards every review period. Referred unresolved customer grievances to designated departments for further investigation. Referred unresolved customer grievances to designated departments for further investigation. Customer Care 04/2009 to 07/2011

AT@T Wireless – 3000 Gothe RD Sacramento, CA 95827 Effectively managed a high-volume of inbound and outbound customer calls. Addressed and resolved customer product complaints empathetically and professionally. Gathered and verified all required customer information for tracking purposes. Accurately documented, researched and resolved customer service issues. Defused volatile customer situations calmly and courteously. Accurately documented, researched and resolved customer service issues. Acted professionally and patiently when addressing negative customer feedback. Answered a constant flow of customer calls with up to 100 calls in queue per minute. Mortgage Customer service 03/2011 to 11/2011

Sage Inc. – Rancho Cordova, CA 95827

Effectively managed a high-volume of inbound and outbound customer calls. Responded to all customer inquiries thoroughly and professionally. Documented all customer inquiries and comments thoroughly and quickly. Referred unresolved customer grievances to designated departments for further investigation. Answered a constant flow of customer calls with up to 100 calls in queue per minute. Education

Addressed and resolved customer product complaints empathetically and professionally. Gathered and verified all required customer information for tracking purposes. Accurately documented, researched and resolved customer service issues. Acted professionally and patiently when addressing negative customer feedback. High School Diploma: 1997

Valley High School - Sacramento, CA

Associate of Applied Science: Criminal Justice 2011 Heald College - Rancho Cordova, CA

Bachelor of Science: Business Entrepreneurship N/A University of Phoenix - Online/ Elk Grove, CA

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