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Customer Service Full Time

Location:
Anaheim, CA
Posted:
November 04, 2016

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Resume:

Carolina Hattar

*** * ******* ***, ***# E, Anaheim CA 92806-Tel: 559-***-**** Email: acxdrm@r.postjobfree.com

Ambitious young financial professional with over twelve years of demonstrated ability in supporting all levels of banking and finance operations and customer services. Excellent record of growth and accomplishment. Solid professional financial foundation and excellent reputation as creative and innovative.

SUMMARY OF QUALIFICATIONS

Extremely professional, positive attitude and a strong work ethic

Strong verbal and written communication and interpersonal skills of English and Arabic.

Ability to work independently with little or no supervision

Superior ability in multi-tasking, adaptive to fast-paced and changing environment

EDUCATION

July 2006 Amman Private University (BA) - Banking and Finance

EXPERIENCE

7/1/2014 – Current Quality Tutoring Services Co. Anaheim, California, USA

Account Executive/ Admin Assistant Full Time

In charge of enrolling students in schools and follow up between the school and students regarding paper works, requirements and assist on financial payments

Assist in preparing financial reports

Account analysis and reconciliation.

Assist in developing financial Aid.

Billing and Collections

QuickBooks

8/1/2013 – 5/30/2014 Ideal New Concepts San Francisco, California, USA

Logistics Coordinator Full Time

Daily follow up on shipping schedules and provides periodical shipping reports

Managing inventory levels, manage purchasing costs, shipping costs

Daily sales order processing and shipping

Monitoring deliveries, ensuring customer satisfaction and maintaining accurate logs of all transportation and goods.

Entry writing, filing entries with customs: classification and valuation of merchandise.

4/09/2009– 6/28/2013 Jordan Kuwait Bank Amman, Jordan

Personal Banker/ Assistant Branch Manager Full Time

Processes all new account transactions; assisting customers in their selection of various accounts and financial services cross-selling the Bank's products and services; opening, maintaining and closing.

promoting business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services

fully knowledgeable and skilled in the areas of teller, vault, safe deposit, processing and boarding DDA lines of credit, discussing and accepting credit applications

Letters of credit & Bill of collections department: outward LC’s in terms of Checking & Auditing the applications Compliance with the Uniform Customs & Practice for Documentary credits (600), opening, follow up, settlement and closing. Checking & follow up on the outward & inward bills of collection.

Provide technical expertise to internal and external customers relating to 19 CFR laws & regulations, and helping them to meet the rules and regulations put in place by the federal government with regard to the trade industry.

Guiding goods through customs, preparing and submitting documents, determining tariff and duty payments, tracking shipments, and using the tariff coding system to classify shipments.

Submits all necessary documentation to clear goods that enter the United States. Using the commercial invoice, preparing the entry forms that include shipment information such as the classification codes, country of origin, weights and quantities

Assists clients in securing paperwork needed to qualify imports for trade programs.

Retain all documents related to Customs transactions in an orderly, itemized manner for at least five years from the date of entry.

Communicate with the Bank HQ, customers, CBP and other parties to facilitate the release of imported merchandise as well as relay the entry status of the imported merchandise.

Maintain up to date knowledge, including any needed continuing education of the regulations and procedures of the Uniform Customs and Practice for Documentary credits for the classification and entry of the goods along with other government agencies.

Manage, direct, and evaluate the work of employees.

Responsible for annual employment reviews.

SKILLS

Extensive knowledge of Microsoft Office and customer service applications

Technical Support

Highly proficient with Excel, Outlook and Word

Ability to type 50 WPM

Languages: English, Arabic



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