Customer Service Administrative Assistant

Frances Dacey

** ****** *****

Taunton, *****, Massachusetts, US

Mobile Phone: 508-***-****

E-mail: acxdr3@r.postjobfree.com

http://www.linkedin.com/pub/frances-dacey/18/41a/b23/ OBJECTIVE: Obtain a full time position in the Import Industry or Office Administration I am able to multi-task and train in several different areas which benefit small companies as well as larger office staffs. I work well with people and am able to handle a busy atmosphere while remaining professional. I feel that I excel in Customer Service positions both Sales and Purchasing as well as in the Credit and Collections area.

WORK EXPERIENCE

Tech Mechanical Systems, Inc. West Bridgewater, MA: Administrative Assistant Responsible for all Collections – Within first 6 months collected debt over one year old of $200k using customer service skills

Built relationships with customers for better receivables Maintain Files

Maintain Customer Records

Back up Switchboard

Enter Service Calls as needed

Schedule Maintenance for Fleet of 35+ company vehicles Other duties as assigned

Supply Chain Supervisor - Import Department Purchasing October 2007 - June 2012: IPC Global Solutions Bridgewater, MA Implemented ISF Filing 1 year before mandatory: Responsible for managing shipment documentation from Port of Departure to Port of Entry

Direct Communication with Import Broker and all Freight Forwarders Handle communications with both Domestic and International Factories Responsible for all communications regarding Supply Chain issues. Currently have 2 direct reports. Office Supervisor

May 2006 - September 2006 CASE-Assembly South Easton, MA Manufacturing - Other

Administrative Assistant

September 2005 - April 2006 Z-Source, Inc Stoughton, MA Responsible for order entry, billing, purchasing, credit and collections. Serve as backup to Office Manager for Payroll, Accounts Payable and related activities. Administrator, V.P Administration

June 1989 - June 2002 Measurement Computing Corporation Middleboro, MA Manufacturing - Other

Managed all aspects of administration. Responsible for Order Processing, Credit and Collections, Shipping and Receiving, Purchasing and 40 line Switch Board. Exceptional people skills with focus on customer service.

Retired and sold stock owned in 2002 to care for elderly mother who has since passed away. Customer Service Manager

July 1987 - May 1989 Metrabyte Corporation Taunton, MA Manufacturing - Other

Customer Service Manger reporting directly to the Vice President of Sales. Responsible for the daily activities of six Order Entry Clerks, one Repair Clerk and One Export Clerk.

-Responsible to hire, train, supervise and evaluate all personnel in the department.

-Manage and administer the blanket order and delivery programs, verify customer requirements and schedule delivery as blanket orders matured.

-Negotiate with the production scheduler to rush delivery of products to customers and representative worldwide on a daily basis.

-Maintain, organize and update the customer master file to insure that data processing reports are accurate.

- Maintain constant communication with the credit department to help reduce the likelihood of uncollectible accounts.

- In accordance with the sales and operation plan, provide daily, weekly and month sales reports to management.

-Responsible for the sign off of all formal sales quotations.

-Responsible for the application of export licenses and the processing of documents for export shipments as required by the U.S. Department of Commerce Regulations. EDUCATION

High School Diploma

Some College Course work Completed, Accounting I & II

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