Jessica Hall

***** ******* *******, ** ***** 734-***-**** acxdpy@r.postjobfree.com

Objective

To obtain a human resource, administrative assistant, data entry or customer service position where acquired strengths in accuracy, learning and applying new information quickly and software applications can be applied.

Education

ASSOCIATES 04/2014 DAVENPORT UNIVERSITY

Major: Business Administration

Minor: Human Resource Management

BACHELOR’S 04/2017 DAVENPORT UNIVERSITY

Major: Human Resources

Minor: Human Resource Management

Skills & Abilities

Skills: Business Management, Client, Customer Service, Data Entry, Database, Filing, General Office Duties, HR, Team Leader, Microsoft Excel, Microsoft PowerPoint, Payroll, Employee Training, Typing, Customer Relations, Database Administration, Fax, File Management, Human Resources, Inventory Management, Leadership, Microsoft Office, Microsoft Word, Payroll Processing, Supervisory Skills and Training. Operations of a multi-line phone system and directing customers, visitors and potential clients to appropriate services with over 6 years of experience in clerical and administration.

Related coursework: Employee Training and Development, HR, Business Management, Microsoft Word, Excel, PowerPoint and Office 365. Currently hold certifications in; Corporate compliance Anti-Harassment & Non-Discrimination Training for Employees and Leaders, Recipient Rights, Cultural Competence, Emergency Preparedness, HAPPA law, Fraud, Waste, Abuse and Compliance Training, Call Center Communication and Customer services.

Management

One year experience as a Site Supervisor for a commercial cleaning company.

In addition to serving as a team leader, have also processed and submitted payroll for five staff

Overseen and maintained inventory control for 50+stock items.

Worked independently cleaning over 18 properties weekly.

Computer skills

Accurate recordkeeping and data entry.

Proficient with Microsoft Office 2010-2015, Microsoft Office 365

Word, Excel, PowerPoint, Access, Outlook, Microsoft Project.

Communications

During past employment with Spheros and more recently with Community Living Services I preformed several administrative task in areas of data processing & entry, creating and analyzing inventory reports, monitoring & tracking inventory. While also an active communicator between the vendor, customer and the organization. In addition to customer service for over 4 years as well as serving as receptionist in a municipal court for a year. Current responsibilities working for a non-profit consist of processing benefit application for individuals seek services, requesting, obtaining and entering financial information for new intakes, assisting individuals with benefit application and entering all information in to the database. I also act as an assistant performing miscellaneous task for the benefit technicians as well as the supervisor of the Benefit Coordination Department.

LEADERSHIP

Member of the National Leadership Society for honors students

Currently on the Dean's and President's List at Davenport University.

Employee training and development experience

Experience

BENEFIT COORDATION ASSISTANT COMMUNITY LIVING SERVICES MAY 2016 AUGUST 2016

Duties - processing home help application, data entry using Arrow, MIWIN & OnBase systems, customer service, falling faxing, scanning, typing, and answering client calls. Tracked processed applicants using Access.

Other responsibilities consisted of multi-tasking performing intakes for individuals’ seeking services, daily administrative support, the ability to provide customer service through active listing, communication and problem solving. In addition to tracking, requesting home help applications, requesting & verifying clients’ financials.

ADMINSTRATIVE SUPPORT SNELLING STAFFING SERVICE SEPT 2015 MARCH 2016

Duties - processing entering sales orders into Syspro database, customer service, falling faxing, scanning, typing, and answering client calls. Other responsibilities consisted of multi-tasking as a sales administrator. This position requires daily administrative support, the ability to provide customer service through active listing, communication and problem solving. While providing price quoting, processing, tracking and expediting purchase orders. Organize and maintain files and records. This includes electronic data storage/retrieval

HUMAN RESOURCES PERSONAL ACCOUNTING MAY 2015 JUL 2015

Duties - processing and orientating new hires, entering applicants in the employee database, tracked new hires using Access, customer service, falling faxing, scanning, typing, and answering client calls. Other responsibilities consisted of running background checks, driver’s checks OIG”S and SAM’s.

HOME HEALTH CARE PROVIDER MAR 2008 MAY 2015

Duties – Cooking cleaning, dress & bathing, transportations, disperse & monitor medication, meal prep

Wound care, ran and cleaned pic-lines, as well as doing laundry for disabled and elderly individuals.

ADMINISTRATION ASSISTANT ENIQUE ENTERPRIZE MAY 2006 FEB 2008

Duties - Greeted customer, answered multi phone system, tracked and submitted inventory, data entry, filing faxing typing and all other general office duties

SITE SUPERVISOR GCS COMMERICAL CLEANING MAY 2006 DEC 2006

Duties- responsible for 5 employees, submitted payroll, inventory and employee time sheet. Ensured working was on time and task working productively and effectively

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