**** ****** ***** • Jacksonville, FL *****

Phone 904-***-**** • E-mail acxdjt@r.postjobfree.com

Deborah S. Bowser

Skills

Effectively perform in multi-task environment

Strong organizational skills with attention to detail

Excellent customer service /“people” skills

Excellent team player

Self-starter; able to perform duties virtually unsupervised

Honest; having strong work ethic

Accustomed to work environments requiring flexibility and adaptability

Microsoft Office software - Word, Outlook and Excel

Experience

8/2009 – 11/2015 JP Morgan Chase

MB Settlement OPS SPECI / Settlement Operations – System Maintenance (2009-2010)

- Worked for Aerotek, Inc. as a temp for 4 months in Loss Mitigation

- Position continued under Chaseworks, the in-house temp service, for another year.

- Made a permanent employee in 12/2010; changed job functions to the System Maintenance team

- Evaluated loan/modification documents for completeness and accuracy according to specified processes by Chase and/or Government agencies (Freddie Mac, Fannie Mae, Armed Services, etc.).

- Entered data into mortgage specific programs, i.e. Chase tracking system, MSP, LPSD, LenderLive, client databases and so on.

MB OPS SPECI / Bankruptcy – System Maintenance (2010 – 2015)

- Entered data into mortgage specific programs, i.e. Chase tracking system, MSP, LPSD, LenderLive, client databases and so on.

- Evaluated terms of contracts to prevent foreclosure and delays in the processing of the initial loan or the modification for which the borrower applied.

- Identified/analyzed loans for bankruptcy referrals through our LPSD, PACER and Bankruptcy databases.

- Partnered with outside attorney firms to process the referrals through the bankruptcy courts, providing whatever required information they might need, processing fee requests/approvals, documenting the on-going procedures in Chases’ system and finally closing the referrals in MSP, LenderLive, LPSD and the Bankruptcy Database.

- Audited and made necessary corrections which were escalated for further review by the Operations Manager-Settlement Operations.

- Performed work on Special Projects as assigned by the manager utilizing specific parameters outlined for the process.

- Maintained spreadsheets used to compile assessments of the bankruptcy and project results.

3/1998 – 10/2008 Office Environments & Services

Project Specialist/Operations Coordination

- Maintained master schedule for 15-40 installers

- Reconciled timesheets and submitted payroll for all installers.

- Data-entry in Site Services database for reports, job details, crew schedules and job costing regarding each project

- Prepared job packets for installations and submission to accounting for invoicing

- Obtained reimbursement of company labor costs and costs of parts and/or product from vendors due to damage or defect

- Created proposals for product and labor in Team Design program for ordering and customer approval.

- Coordinated activities with other departments, customers and outside vendors

- Prepared labor quotes for other dealerships, nation-wide, and managed installations for up to 285 workstations/offices

- Selected to assist in development of operation department procedures and processes.

- Responded to customer requests and inquiries in a timely manner

- Receptionist (when needed) answering multi-line phone system, greeting guests and clients, taking messages and directing information to proper associate

- Filing; verified accuracy, proof-read documents

- Handled receiving documents and processed delivery tickets for company.

-Performed job with minimal supervision or guidance.

7/96 - 1/98 CB Commercial/Koll Facilities Services

Administrative Assistant / CSR

- Responsible for all office administration, customer relations and vendor coordination for 1.2 million sq. ft. building with 2400 tenants.

- Managed and scheduled (8) fulltime employees

- Handled accounts payable/accounts receivables, employee payroll and benefits, correspondence and reports for the facility manager and company headquarters.

- Supported the facility manager in any way needed.

- Procured goods and service from outside vendors

- Assisted tenants and vendors with any requests or complaints

- Performed job with minimal supervision

4/96 - 6/96 Unisource

Customer Service Representative

- Computerized order-taking

- Verified delivery of product

- Resolved any customer issues or complaints

11/95 – 3/96 Field Services, Inc

Consultant to BellSouth Corporation

- Indexed all architectural and survey drawings for scanning to computer discs

- Archived appropriate documents and drawings for proper storage and retention

8/78 - 8/95 BellSouth Corporation

Administrative/Design Assistant 4/91 – 8/95

- Responsible for all move management within the North Florida area

- Maintained floor space records for BellSouth buildings in the north Florida

- Coordinated asset management of company furniture which included the purchase of new, managing surplus inventory and the disposal of junk items

- Assisted the NF Facility Planner, Project managers and Space Designers with procurement of purchase orders, research, vendors and scheduling

- Assisted company employees and tenants in 600+ facilities in resolving complaints or other issues

- Coordinated over 584 moves in the north Florida area utilizing 14+ vendors.

Manager – Records Service Center 12/90 – 4/91

- Processed and managed all corporate archives for BellSouth in the north Florida region.

- Supervised (4) full-time employees

- Maintained record location and tracking for requests made by BellSouth and all outside agencies

- Supervised conversion of proprietary documents/drawings to microfilm and/or microfiche

- Verified the lawful destruction of proprietary documents/film/fiche

Printing Bureau 8/78 – 12/90

Manager (8/87–12/90)

- Managed center which printed and distributed company materials to the north Florida area. Approximately 3.5 million copies per month

- Supervised (13) full-time employees

- Produced major “in kind” contributions for local community organizations on behalf of BellSouth.

- Managed the “Quick Copy” program for over 325 copiers in the north Florida region; included negotiation of contracts, maintenance and supplies

Printing Bureau Assistant (8/78-8/87)

- Coordinated printing projects coming into the center with graphics department and customer.

- Maintained employee timesheets, vacation schedule and benefit issues.

- Contracted with outside vendors for goods and services not available in the center.

E

resiliency;

2009-2015 Chase/Mortgage program specific training as well as general

business application, i..e. fraud prevention; ADA awareness; company

resiliency; privacy awareness, and so on.

1978-1995 BellSouth Corporate Management Training Jacksonville, FL

1977-1978 Florida Community College Jacksonville, FL

AA General Studies/Business Administration

1973-1974 Florida State University Tallahassee, FL

1972-1973 University of North Florida Jacksonville, FL

1970-1972 Florida Community College Jacksonville, FL

AA General Studies/Education

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