Eamonn Murphy

Programme/Project/Product Manager

Calella, Potters Lane, Borehamwood, Hertfordshire WD6 5NY

077**-****** / acxdjk@r.postjobfree.com / LinkedIn

Profile

A versatile, adaptable and professional registered Prince 2 practitioner, PMI Certified, Programme/Project Manager with extensive experience of the full project lifecycle including project planning, project documentation, change management, project scope, project initiation and project transformation / transition. Effective and consistent programme / project management skills are utilised leading to a successful project delivery at all times, ensuring cost savings are delivered and SLA project targets are met.

Skills Matrix

Project management programme management project planning budget management crisis management project targets portfolio management technical management relationship management people management operations management technical projects Prince2 P&L ITIL v3 SLAs NICE Network Operations full project lifecycle service management Voice Operations messaging platforms programme governance project transformation project transition third party management project documentation cost savings business change change management support management project scope project initiation project targets Digital banking.

Personal Attributes

Strategic Programme/Project Manager with the ability to challenge the status quo to improve service offerings.

Committed to ensuring customer service expectations are consistently met and exceeded where possible.

Overseeing multiple essential projects / programmes at any one time, utilising outstanding time management, leadership and positive thinking, leading to a successful project delivery in all scenarios.

Hands on approach to projects, end to end involvement from gathering requirements, building a business case, finances, procurement, to deployments.

Attention to detail picked up from years of engineering technical support, project management and programme management.

Career History

UBS Global Transformation Programme Manager Sep 2015 – Sep 2016

Programme lead for the rollout of Cisco IPT and associated infrastructure globally, to include 800+ sites in 4 regions, managing teams of UBS, AT&T and Swisscom, project managers, architects and engineers in each region, deploying the full suite of Cisco products plus enhanced Skype, including video to the desktop, MS UM, Digital integration (A3), Voice Recording (Verba and Nice), Trader Voice (BT), SBC (centralised SIP via Verizon), Proteus (CDR) and replacement of all legacy integrations (H323) within the bank.

Responsible for the business case, finance, procurement, POC’s, CID requirements, Dodd Frank and MIFID II regulatory, stakeholder management, NPI, Certification, documentation, change requests, training deployment and hand over to operations.

UBS Global IPT/ EUR Product Manager, EMEA Transformation Programme Manager Dec 2014 – Sep 2015

Promoted to also include roles as End User Refresh Product Manager (Cisco and Juniper), Transformation Program Manager for EMEA, In charge of all streams within the EMEA Transformation Portfolio, including IPT, End User Refresh (POE), Boardroom Video refresh (Cisco and Polycom), Trader Voice and replacement of EOL Voice recording platforms for all EMEA sites.

UBS Global IPT Product Manager. May 2014 – Dec 2014

Product Manager for IPT, In charge of a global rollout of Avaya IPT.

Vodafone UK Project Manager. Nov 2012 - April 2014

Management of various projects, including the integration of Cable and Wireless and Vodafone’s Long Distance Interconnect Networks, INAP(Cisco)refresh, Remedy development and Aggregated NNI enhancements for global connections to service providers. Mitel VOIP rollout for a major high street store (Mark &Spencers).

Bank of America Merrill Lynch Programme Manager Trader Voice EMEA Mar 2011 – Nov 2012

Programme Manager responsible for all Trader Voice Projects within EMEA, including :

Voice Recording, EOL upgrades as well as mobile recording and Dodd Frank initiatives.

CDR/Monitoring, Centralisation of all billing services and SNMP monitoring.

Intercom, speakerbus EOL upgrades, new sites and evaluation of IPC’s intercom solution Pulse.

SIP Backbone, Working with Acme/Oracle to design and build a global SIP backbone, successful POC between London and New York.

Low latency initiative combining BOA and Merrill networks, providing touch points and building of a single infrastructure.

Conference Bridges, replacement of legacy Redwood conference bridge with a Twisted Pair Wave solution and enhancement of the morning call using video conference technology.

Full budget management ownership for the EMEA region.

Siemens Enterprise Networks - Transition / Transformation Project Manager Sep 2010 - Mar 2011

Sub contracted to the client Siemens Enterprise Networks to manage a Voice and Data Transport migration globally to Verizon for BP. This role involved :

Data collection, working with providers to establish numbering ranges, circuits provided and infrastructure installed.

Due diligence, ensured site records were up to date, where necessary working with partners for inventories to be updated and site surveys to take place.

3rd party management of direct and indirect channels, where necessary on boarding new partners.

Responsible for project governance, project planning and frameworks.

Unicredit Investment Bank – Trader Voice Analyst Jul 2010 - Sep 2010

Provided BAU support for :

BT (Netrix) Trader Voice.

Nice voice recording .

Cisco Call Manager / Unity.

Management of 3rd party providers.

Database interrogations and all updates on a day to day basis.

Siemens Enterprise Networks - Transition / Transformation Project Manager Dec 2009 - Jul 2010

Managed the production of the ITIL process documentation for the transition and transformation of a Managed Telephony Service to a Global Service for BP. Total value of the Managed Service was in excess of £2million, which equates to a 30% cost saving to the client.

Processes included availability, capacity, configuration, problem, change, financial, problem and incident management, BCP and operations manual.

Keenlogic Limited - Owner / Managing Director Sep 2008 - Dec 2009

Various short term Project / Programme Manager contracts including a migration from Lotus Notes to Outlook and installation of a Cisco IPT Telepresence Video Conference suite.

Vicorp UK Limited - Professional Services Project Manager Jun 2008 - Sep 2008

Managed Voice XML projects for major clients such as Axa. Barclaycard, Verizon, and Cable and Wireless, enabling IVR Apps using open standards to deploy a superior self-service experience over the phone.

Orange Business Services, Trading Solutions (Etrali) - Senior Technical Trader Project Manager Apr2007- May 2008

Technical Project Manager responsible for consulting and managing complete Unified Communication solutions for the financial and insurance community. This involved managing projects following Prince2 methodology, working in a multicultural environment, for companies including Shell, Credit Agricole, BNP and others

Keenlogic - Analyst / Technical Project Manager / Portfolio Manager Mar 2006 - Mar 2007

Jun 2006 - Mar 2007

Contracted to Unicredit investment bank to manage several work streams of a major VOIP Dealer Systems installation, transitioning from legacy platforms to Cisco Call Manager/BT Netrix IP Trader Voice/Nice Voice/ Telepresence video conference solution.

Mar 2006 - Jun 2006

Contracted to Vodafone as part of the Network Simplification Program to manage a portfolio of work streams migrating all OSS and BSS systems from SS7 to Sigtran.

Mirapoint - Senior Technical Support Manager (Service / Operations) Dec 2004 - Mar 2006

Head of Customer Service with a team of Network Engineers / Developers, looking after Mirapoint’s secure messaging appliance.

A Unix based secure messaging infrastructure to provide 24/7 “follow the sun” 3rd line support.

Full people management of a team of six 3rd Line Support Engineers, carrying out mentoring, appraisals, one to ones, career developments and day to day support management.

Client Management of large corporate customers such as Aviva, RIM, O2, Telefonica, Google and Logica.

Lucent Technologies (Avaya) - NPI / Project / Programme Manager (Lucent / Octel) 1998 - 2004

A Global Programme Manager position, working on multiple concurrent multi-media messaging projects for multinational mobile and wireline customers. Utilising Lucents Anypath IP messaging platform and Lucents suite of NGN and softswitch Technology. Fully responsible for project planning / execution to strict deadlines and within budget.

Global Service Delivery Manager (Lucent/Avaya)

Supervised technical teams across EMEA to resolve all customer service related issues and to initiate and manage projects, within multi-site Avaya PABX networks and international call centres for major financial clients.

Siemens Communications – Trader Voice/voicemail Technical Support Specialist 1984 - 1998

British Telecommunications - Field Service Engineer 1978 - 1984

GEC Computers - Electronics Technician Apprentice 1974 - 1978

Certifications

Stevens Institute Masters Certificate in Project Management (PMI/PMBOK)

Prince2 registered Practitioner.

City and Guilds Part One certificate in Basic Engineering Craft Studies (Electrical Bias)

City and Guilds Part One certificate in Basic Engineering Craft Studies (Mechanical Bias)

City and Guilds Electronics Technician part one certificate

EITB Certificate parts A, B and C in Electrical and Electronic Engineering

National Certificate in Telecommunications

Technical Skills

Trader Voice Operations including BT ITS, Netrix, IPC Alliance, IPC Unigy, Etrali Etradeal, Siemens Trader Voice, Speakerbus, IPC Pulse, Nice, Redbox, Verint, Datavoice, Atis, Verba and Cybertech voice recording.

IPT including Siemens Openscape, Cisco CUCM, Avaya, Mitel, Lync/Skype for business

Cisco Telepresence, Polycom video conferencing. Tandberg. Skype desktop video.

Legacy platforms include Siemens Hicom, ISDX, Mitel, Nortel, Lucent and Alcatel.

VOIP messaging platforms, IVR, OSS, BSS, mediation devices and Web Voicemail within fixed/mobile industry

Technical knowledge covering major protocols, including Sigtran, SS7,TDM, vXML, ISDN, VOIP, SIP,SNMP, H323, Q931, hoots and broadcasts.

Cisco Networking including CICM, INAP, firewalls, QOS, unicast and multicast.

Contact this candidate