Technical Support Engineer

Certifications

Xerox A+

Xerox Network+ for service

Xerox/HP/Lexmark printers

Worksafe workplace certified

Work Experience

Western Connecticut Health Network (Nov 2014-present)

Day to day desktop support for 700+ end users

IMAC support for entire hospital

Support and installation of McGraw Radiation Oncology Suite

oImage configure and install all pcs

oWork with Varian support personnel to assist with LINAC 1 and LINAC 2 installation

oSupport all users with transition to new center

Troubleshoot and repair Health metro, Flo, Rubbermaid, and Enovate medical carts

Train new contractors on imaging, builds, installs and machine upgrades and swaps

CT Copier Service (Sept 2008-present)

Expert copier and printer repair all makes and models with color as a specialty

Networking of copiers and printers

Network installation and maintenance

Independent technical contractor (Sept 2008- present)

Top 1% technician on Field Nation

100% 5 star satisfaction rating on over 1200 jobs

Printer and Copier repair

Server installation and repair Rack and Stack

POS installation and repair

Network cabling, Switch installation and repair, VOIP installation and repair

PC installation and break/fix OS upgrades OS troubleshooting

Education BA English Writing/English Literature Western Ct State University

Previous employment

RSI LLC Sr. Technical Support Engineer Sept 2001-Sept 2006

Tomra of North America Sr. Technical Support Engineer June 1996- May 2001

References Available on request

Activities BSA registered Scoutmaster Sigma PI Fraternity

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