Management Manager

Jagan Krishnamurthy

Location: Swindon, United Kingdom

Mobile: (+44/0-741-***-****

Email: *********@*****.***

https://in.linkedin.com/in/jagan-krishnamurthy-38619818

Personal Profile

Multifaceted, goal-oriented, and well-established professional armed with 16+ years of international experience in Business Process Outsourcing within the areas of business transitions, programme management, Procurement operations, change management, business process consulting and pre-sales – interested in expanding career horizons where pertinent knowledge & skills in achieving strong, sustainable processes, revenue and profits in high-profile organisations will be best utilised.

Demonstrate a strong work ethic, passion for leadership and management, complemented with uncompromised commitment to customer service excellence balanced by the highest degree of integrity, and professionalism in all relationships and transactions. Highly skilled and knowledgeable, equipped with the intellectual capacity to decipher client needs and transform gathered information into workable actions and solutions. Possess robust communication, organisational, analytical, time management, team building and interpersonal skills.

Professional Qualifications

Bachelor of Commerce from Osmania University, India

Master of Business Administration from (MBA) from SMU, India

DMAIC Six Sigma Green Belt certification from GE (GECIS) India

ITIL Certified, Foundation certificate in IT Service Management

Areas of Expertise

Functional Expertise Industry Expertise

Transition & Programme Management

Knowledge acquisition/transfer

Project Management Office (PMO) initiatives and Process improvements

Transformation / Change Management

Pre-Sales Support

Business Process Outsourcing Industry with focus on below verticals

Procurement, Strategic buying & Order Management

F&A (AP, AR, OTC, R2R)

Application support, SaaS, Digital marketing & Channel Data Management

Key Skills

Business Transition and Transformation Management:

-Experienced in setting up of shared services in both environments – outsourced and insourced,

-Managed multiple simultaneous transitions across locations; taking ownership of the entire transition cycle – from “Project initiation” to “Go-Live”

-Manage service transition and transformation to ensure successful delivery of Advanced contractual commitments to customers within agreed time frames, cost and quality constraints.

- Managed a team of transition managers, constantly reviewed the health of the transitions and provided leadership support, ensured consistent progress updates to stakeholders while highlighting potential issues proactively

-Supported workflow analysis and helped devised suitable solutions via “As Is” and “To Be”/“End State” process structure analysis through due diligence exercises

-Contributed to ‘change plans’ including defining transition timelines if relevant

-Worked on onsite projects for InBev, Best Buy, Carphone Warehouse in Europe and SABMiller in South Africa

-Experienced in managing projects with customers or partners in Europe

Operational Experience: Procurement

-Handled a small buy team of buyers who assisted client groups in the development of product or service specifications, prepare Request for Proposal (RFP) or Request for Quotation (RFQ)

-Negotiated with suppliers on various aspects of their proposal, including pricing, delivery, statement of work, terms and conditions, and contractual language

-Prepare contracts or purchase orders ensuring that all requirements, terms and conditions are included

-Oversee the selected supplier’s performance and delivery of purchased services or products, consolidated the buy for different sites, and negotiating changes to the contract

-Worked as a buyer supporting the Category managers, Black belts and Master Black belts in generating savings

-Worked on Procurement projects, this would include both MRO & Non MRO categories like Contractual

Services, Production Supply, IT & Telecom with a target of generating 60,000 dollars saving annually

-Generated Dollar savings for GE Plastics and Silicones, worked as a Buyer- for their biggest Manufacturing facility, generated $60,000 saving annually for Indirect Material spend

Consulting experience:

-Worked on a Business Transformation onsite assignment for one of the largest breweries in Europe

-Streamlined their Oder Management and Accounts payable processes by reducing the invoice payment cycle time

-Worked with a third party on CDM deployment for one of the multinational enterprise information technology company

Career History

Accenture Services Pvt Ltd.

Feb 2012 – Till date

Manager / Transition Lead - Mobilization – Bangalore (India)

My role is to manage the transition of back office processes from the customer organization (EMEA region) to Accenture (India DC) within the agreed contractual terms. This included Due Diligence, Process Risk Assessment from an As Is to a To Be Process, Knowledge Capture through Process Maps and SOPs at the Customer Location.

Project manage transition from client site which involves understanding the requirements, hiring and on boarding resources on client roles, planning process and pre-process trainings, daily/weekly reporting to internal and external stakeholders and conduct service rehearsals/go no go meetings at Accenture location, I ensured that Infrastructure, Technology and People were available on time. This was supported by a Governance Structure that included key Stakeholders from the customer’s organisation and Accenture.

Wipro Ltd.

Jan 2008 – Jan 2012

Manager Transitions & Business Transformation – Hyderabad & Bangalore (India)

Project planning and execution, multi-faceted interaction with operations, finance, legal and technology teams for migration of processes.

Support the Program Management Office (PMO) by challenging, tracking and monitoring the execution of the various projects that are covered under the programme umbrella

Conceptualize a project plan clearly outlining the infrastructure, timelines and phases of the project

Render Pre-Sales support to the Sales Team and support Business Development initiatives by Content Designing, Proposal Packaging and delivering presentations before Clients.

Worked as a Consultant on a Business Transformation onsite assignment for one of the largest brewers in Europe from June till Sept 2008 Traveled to Budapest (Hungary) worked on P2P and F&A projects providing support during the Design, Preparation & Implementation phases, using the PDCA tool to identify process improvement options and implementing Lean solution

GE Capital International Services (currently Genpact)

Jan 2005 – Dec 2007 Assistant Manager - Hyderabad (India)

Oct 2002 – Dec 2004 Process Developer / Team leader – Hyderabad (India) Dec 1999 – Sep 2002 Process Associate – Gurgaon & Hyderabad (India)

Heading a delivery team of 5 buyers, assist client groups in the development of product or service specifications; prepare Request for Proposal (RFP) or Request for Quotation (RFQ).

Effective negotiation and contract management to reduce cost and improve supply chain efficiency

Buy side supply chain management including Indirect Procurement & Strategic Sourcing through RFI & RFP\RFQ support, Accounts payable resolutions, eAuction Support, Vendor Management and new Vendor Set-up.

Analytical supplier management through Spend management, Supplier risk analysis, effectively leveraging existing suppliers and processes.

Development and maintenance of Standard Operating Procedures (SOP) and other documentation to ensure uniformity across teams and processes.

Generated Dollar savings for GE Plastics and Silicones, worked as a Buyer- for their biggest Manufacturing facility, generated $60,000 saving annually for Indirect Material spend.

Oct 2002 – Dec 2004

Handling parts ordering for GEITS, sourcing hardware parts for machines that are out of warranty based on best price available.

Driving process improvements by reducing ordering costs and lead times and improving order accuracy.

Owning the pricing document and ensuring completion of annual re-pricing

Nov 2000 – Sept 2002

Selected as part of the transition team on a 8 week OJT to Minneapolis, MN to learn the parts ordering process of ITS & and the feasibility of migrating the same to India to reduce cost and ensure quality rigor. Was responsible for its smooth transition to India.

Ordering hardware parts for machines covered under warranty, negotiating and using e-bid in order to obtain the best price.

Expediting orders to ensure parts are received within deadlines in order to meet customer SLA’s

Tracking orders / shipments to ensure on-time delivery / parts return process for DOA parts, wrong shipments etc.

Track supplier performance based on quality of parts shipped, availability and order accuracy – appraise suppliers of their performance and areas of improvement

Dec 1999 – Oct 2000

Responsible for the receivables on a portfolio of customer accounts for GEITS

Coordinate with accounts payable dept of customers in order to ensure payment of outstanding invoices

Resolve disputes related to open invoices such as PO – invoice mismatch and other issues such as incorrect quantity, duplicate shipment etc.

Ensure match-offs of unpaid invoices with checks received

Additional Information

Interests: Martial Arts, photography and cooking

Business Travel: Flexible to travel within & outside UK

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