Multilingual HR Professional

OBJECTIVE

Build and enhance human capital through effective and efficient talent development strategies.

SUMMARY OF QUALIFICATIONS

15+ years experience in Human Resources.

Experience at the generalist, specialist, supervisor, director, and consultant level.

Bachelors in Business Administration (Management) and HR coursework completed.

Certified Practitioner of Myer Briggs Type Indicator. Experienced interpreter.

PROFESSIONAL EXPERIENCE

Training & Development

Evaluate learning and provide feedback on program content and delivery effectiveness.

Design, develop, implement and evaluate on-the-job training application tools.

Facilitate compliance and developmental training sessions in Spanish and French.

Employee Relations

Timely address and solve employee issues through personal and group coaching.

Assist employees at all levels with interpretation of policies and procedures.

Conduct and follow up on investigations up to conflict resolution.

Employee Communications

Assist management and associates as a simultaneous and consecutive interpreter.

Translate and edit Spanish version of department specific and companywide documents

Provide voice over for department specific and companywide training programs.

Coaching & Management

Train, coach, and evaluate teams up to 20 people.

Tasked with onboarding, training and coaching new corporate trainers.

Able to establish quick rapport with associates at all levels.

Compensation & Benefits

Revise and update employee handbook for paid and volunteer personnel.

Conducted salary surveys and updated pay scales for non-exempt personnel.

Facilitated benefits orientations in three languages and in all shifts.

Recruitment, Selection & Onboarding

Assisted corporate HR team as tester and interviewer during job fairs and walk-ins.

Assisted department heads with team additions, deletions, and promotions.

Conducted new hire orientation: policies and procedures, OSHA, and cultural diversity.

Administrative tasks

Able to research and synthetize data. Able to create and present reports.

Revision and update of HR databases: training records, grievances, exit interviews, etc.

ROLES & EMPLOYERS

Training Specialist, HomeGoods Distribution Center, Bloomfield, CT. Nov 2015 – Present

Training Specialist III, Foxwoods Resort Casino, Ledyard, CT. Nov 2014 – Oct 2015

Training Specialist, Muckleshoot Indian Casino, Auburn, WA. Jul 2013 – Oct 2014

Training Consultant, Shokawah Casino, Hopland, CA. Oct 2012 – Jul 2013

Training Specialist, Mohegan Sun Casino, Uncasville, CT. Apr 2007 – Sep 2012

Director of HR, Shokawah Casino, Hopland, CA. Jul 2006 – Apr 2007.

Bilingual Trainer, Ocean State Job Lot Distribution Center, N. Kingstown, RI. Jan 2006 – Jul 2006

Training Specialist I & II, Foxwoods Resort Casino, Ledyard, CT. Jan 2001 – Jan 2006

Operations Supervisor, Foxwoods Resort Casino, Ledyard, CT. Jan 1999 – Jan 2001

EDUCATION

M.Ed. in Adult Education & Training, Seattle University, Seattle, WA 2017

B.S. in Business Administration & Management, Post University, Waterbury, CT 2012

A.S. in Business Management, Albertus Magnus College, New Haven, CT 2009

FOREIGN LANGUAGES

Spanish: native speaker, experienced instructor, interpreter, and translator.

French: fluent and able to conduct business, experienced instructor and interpreter.

Italian: fluent, experienced instructor at the basic level.

Portuguese: basic.

COMPUTER SKILLS

Email: Outlook and Lotus Notes. HRIS: PeopleSoft and Infinium.

MS Office: Word, Excel, PowerPoint, Publisher, SharePoint, and basic Access.

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