H. Thomas Gilpin

*** ******* ***. #***, ********, HI 96815, ph. 808-***-****, email: acxd9b@r.postjobfree.com

OBJECTIVE

It is my objective to continue my career with an organization where I can grow my knowledge and skills of the hotel/resort

industry. To this end I am seeking a permanent position in Hawaii, living and sharing the Aloha spirit with my family, friends, and

both internal and external guests, while creating value for the company.

PROFESSIONAL SUMMARY

I have spent the majority of my professional life providing excellent customer service, both internal and external, in various

positions in the hotel and resort/gaming industry, including positions such as: Shift Manager where I was responsible for the day

to day operations and training of personnel and coordinating with other departments to ensure customer satisfaction, Pit Manger,

where I was responsible for a set area of the casino, training personnel and ensuring compliance, and Head Cashier, where I was

responsible for the cash assets of the entire casino, general bookkeeping, as well as Dealer and Floor Supervisor. I was a

member of the U.S. Air Force (81150, Security Police) from 1988-1992, and the Florida Army National Guard (81b,

Draftsman) from 1986-1988. Honorably Discharged.

EDUCATION

Masters of Business Administration, University of South Florida, St. Petersburg. Graduated Magna cum Laude

2015

-Participant in the 2015 International Summer Academy at the German Graduate School of Business and Law (GGS),

Heilbronn, Germany.

Bachelor of Fine Arts in Digital Art with a concentration in marketing.

International Academy of Design and Technology, Tampa. Graduated Cum Laude.

2001

Associate of Arts, Saint Leo University, St. Leo, Florida

1991

EXPERIENCE

Seminole Hard Rock Hotel and Casino, Tampa, FL October 2008 to

August 2016

Dual-Rate Dealer/Floor Supervisor.

Responsible for up to 30 million in company assets while dealing fast, accurate games and ensuring customer

enjoyment regardless of outcome.

Responsible for up to four games, as much as $120 million in company assets.

Ensure that policies and procedures are carried out in the proper manner.

Train dealers on policies and procedures, proper game mechanics, and game protection.

Ensure the overall gaming experience of the patron is positive.

Awards/Accomplishments

Elected by my peers to head the casinos Toke Committee, which is responsible for ensuring the safe collection and proper

dispersal of the dealers tips. Received the Rocker of the Month award.

Casino Del Sol, Tucson, AZ, November 2007 to

October 2008

Dealer

Responsible for the fast accurate dealing of casino games while ensuring a positive guest experience regardless of the

win/loss of the guest.

Casino Arizona, Scottsdale, AZ December 2006 to

November 2007

Dual-Rate Pit Manager/Floor Supervisor

As a Pit manger I was responsible for the primary management of up to 20 games in a set area of the casino.

As a Floor Supervisor I am responsible for up to six games.

Ensured that policies and procedures were carried out.

Train dealers on policies and procedures, proper game mechanics, and game protection.

Ensured proper compliance with state and Tribal gaming regulations.

Ensured that the overall gaming experience of the patron was positive.

Ensured the proper comp level of patrons.

Day to day paperwork.

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