Medical Office

Career Objective

Motivated medical office assistant seeking to apply solid organizational and communication skills in a fast paced medical or healthcare setting where patient service excellence and teamwork is the number one priority.

Medical Experience

9/14–9/11 Gaffney Health Services Charlotte, NC

Medical Office Administrator

Lead Medical Office Assistant

Front Desk Receptionist

Fully direct the management of three high volume medical professionals including one family practice and clinical research medical provider, two board certified therapist and counselors.

Promoting excellent medical care for 100-150 weekly adult and pediatric patients through supervision of 3-5 administrative employees.

Coordinate multiple office functions that focus on computerized scheduling, patient registration, insurance verification, referrals, electronic billing, reimbursements, collections, patient records, data management, and payment plans with a demonstrated knowledge of insurance carriers, medical terminology, and CPT/ICD-9 codes.

Charged with auditing files to identify key documentation required before file archiving.

Increased office efficiency by streamlining filing system to ensure ease of data access.

Meticulously updated and maintained electronic medical records informing medical director and/or administrative staff of missing information.

Assisted practice administrator with industry related research and special projects to meet goals.

Efficiently manage over 75 to 80 phone calls daily while answering inquiries from direct walk-ins.

Communicated professionally and acted as provider liaison between medical director, administrative staff, and patient ensuring proper patient medical education and treatment plan of care.

Provided clerical functions and support for medical director and professionals, practice administrator, and office personnel.

Time management and multi-tasking skills by providing administrative and reception duties.

Accurately completed daily, monthly, quarterly, and annual reports and business correspondence to meet strict standards and tight timelines.

Consistently provide friendly courteous assistance, exceeding patient’s expectations every day, which includes building and maintaining healthy professionals, relationships with medical director, professionals, patients, parents, children, vendors, and staff.

MS Office Suites, Care 360 EMR medical management software, advanced Internet navigation.

7/11-7/10 Department of Social Services Wadesboro, NC

Front Desk Receptionist

Receive and direct incoming telephone calls on a multiple line Cisco telephone system.

Document accurate and complete messages.

Compile, copy, sort and file records of office activities, business transactions, and other activities.

Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.

Operate office machines, including, but not limited to, photocopiers, and scanners, facsimile machines, voice mail systems, and personal computers.

Review files, records, and other documents to obtain information to respond to request.

Type, format, proofread and edit correspondence and other documents from notes or dictating machines, using typewriters, and computers.

MS Office Suites and advance Internet navigation.

7/10–12/09 Employment Security Commission Wadesboro, NC

Front Desk Receptionist

Receive and direct incoming telephone calls on a multiple line telephone system.

Document accurate and complete messages.

Compile, copy, sort and file records of office activities, business, transactions, and other activities.

Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.

Operate office machines, including, but not limited to, photocopiers, and scanners, facsimile machines, voice mail systems, and personal computers.

Review files, records, and other documents to obtain information to respond to request.

Type, format, proofread and edit correspondence and other documents from notes or dictating machines, using typewriters, and computers.

MS Office Suites and advance Internet navigation.

10/09–04/02 First Care Medical Clinic Monroe, NC

Accountant/Financial Coordinator

Medical Billing and Coding Specialist

Lead the development and administration of financial policies and procedures governing all accounting functions, budget development, cash and revenue management, banking including daily deposits, online banking, wire transfers, payroll processing and management for 100+ employees, administration and compensation program, monitor performance appraisal process, participate in benefits administration, recruitment of exempt/non-exempt personnel, conduct employee orientations, pre-employment screening, test and reference checks, assist in training development efforts, financial closing and reporting, annual auditing, full charge processing for all accounts payable and receivable, bank reconciliation, bank and general ledger entries, prepare and post journal entries, petty cash requisition, purchasing and inventory control for medical office supplies and equipment, credentialing and travel arrangements.

Call center internal billing process and procedure, detailing all insurance and billing aspects including paper and electronic claims processing for all major insurance companies with strong emphasis on NC Medicare and Medicaid, BCBS, Cigna Healthcare, United Healthcare, Medicare HMO and PPO. Develop and manage worker’s compensation contracts and self-pay accounts.

Charge entry, payment posting, follow up, denials, appeals, collections, answer patients billing questions, explanation of benefits, statements and patient responsibility, responsible for working assigned A/R.

Electronic and paper claims submission and transmission, insurance tracking, oversee and manage daily productions.

Advanced working knowledge of ICD-9, CPT and CMS 1500 coding guidelines in a high volume family practice and urgent care facility, assistance with billing slips for 6 medical facilities, including 10 physicians and 12 physician assistants.

Performed daily functions associated with coding, abstracting and revenue cycle and code records by following prescribed coding standards. Reviewed patient records for proper documentation and review physician notes and obtain necessary clarifications where necessary.

Assign appropriate medical codes to all diagnosis and services. Follow up with insurance companies ensuring all claims to fruition.

MS Office Suites, Quick Books Pro, ADP and Paychex payroll processing software, Nextgen (Integrated Healthcare Systems), Athena Health medical management software.

Training and Education

10/01-08/99 Brookstone College of Business Charlotte, NC

Medical Office Administration

Introduction to Allied Health

Administrative Office Procedures

Law, Ethics, Privacy, and Confidentiality

Medical Terminology and Anatomy

Cardiovascular, Respiratory, and Digestive Systems

Immune, Nervous, and Reproductive Systems

Oncology, Radiology, Surgery, and Pathology

Pharmacology and Classifications

Mathematical Applications and Reimbursement Methodologies

Insurance Forms and Medical Information Management

Introduction to Clinical Procedures

6/97-8/93 Monroe High School Monroe, NC

High School Diploma

Qualifications

Solid office administration and customer service skills. Well-versed in medical terminology, pharmacology, anatomy, medical specialties, and diagnostic tests. Proficient in MS Office Suite, electronic medical management software with ability to accurately type 65+ WPM. Solid communication and diplomatic skills to manage diverse personalities in stressful situations. Keen eye for detail with ability to multi-task and work with team to meet project deadlines and goals. Recognized by employers, vendors and patients as exemplary employee who delivers beyond normal duties and expectations. Superior work ethic; willing to accept new challenges and committed to excellent patient health, education and well-being.

REFERENCES AVAILABLE UPON REQUEST

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